*** **** ** • PICKERINGTON, OH *****

PHONE 614-***-**** • E-MAIL acp31x@r.postjobfree.com

DANIELLE M. HARDEN

EXPERIENCE

**** – present JP Morgan Chase & C.O., Columbus, Ohio

Vice President / Risk Manager 2015-present

Manage Operational Risk in aligned functions; assess business risks and work with the Operations teams to ensure adequate detective and preventative controls are in place to mitigate risk.

Represent Risk as subject matter expert on cross-functional risk and regulatory initiatives/projects. Drive risk related business decisions.

Prepare for and manage responses to regulatory external exams.

Manage and report status for internal compliance reviews and internal audits.

Engage in root cause analysis and work with the appropriate groups to recommend appropriate controls and action plans.

Oversee completion of Action Plans, including gathering necessary approvals, independently validating work, and presenting evidence for closure.

Manage or participate in various stages of the Risk Control Self Assessments (RCSAs) cycle, including defining business processes and controls, validating test strategies, and performing regular independent tests as oversight.

Ensure regulatory compliance and provide thought leadership on how changes will impact the Operations Center.

Proactively review the business process and complete validations to mitigate inherent risk and/or prepare for audits.

Assist with the creation, data gathering, and monitoring of various regulatory and risk reports.

Ensure regulatory changes are implemented effectively and on time.

Effectively communicate with and influence various business partners

2012-2015 Huntington National Bank Columbus, Ohio

Vice President / Compliance Section Manager 2012-present

Completing quarterly risk assessments

Monitoring the Credit Administration and Home Lending business segments for compliance with laws, rules, and regulations

Familiarity with federal consumer regulations, mainly FCRA, FDCPA, TILA, RESPA, SCRA, FDPA, and ECOA

Work with Segment Risk to develop and monitor control testing

Work with Corporate Legal on interpretations of law and regulation

Staying abreast of the regulatory environment and providing regulatory guidance

Managing relationships with regulators (OCC, CFPB, etc.)

Regulatory exam management including remediation activities and resulting projects

Servicemember Civil Relief Act SME for the enterprise. As a SME I created and led an enterprise-wide SCRA project to identify exceptions, conduct a risk and control assessment, and drive policy and process decisions going forward

2001-2012 JP Morgan Chase & C.O., Columbus, Ohio

Vice President / Risk Manager 2011-2012

Relationship manager for Chase HL IT Production Support group to key internal oversight groups (primarily Corporate Audit, IRM, SOX)

Support Production Support groups in developing and tracking remediation plans (including RAs/Phoenix items)

Perform internal self-audits, focusing on areas of exposure: security, audit trails, documentation, standardization

Assistant Vice President / Operational Risk Manager 2010-2011

Monitoring and oversight of Operational Risk exposure for Chase Home Lending

Work closely with lines of business units as well as business partners in multiple geographic locations to provide support for operational risk related activities

Manage the Control Self Assessment program for a certain line of business

Assistant Vice President / Compliance Manager 2007-2010

Submission of annual reports to private and government Agencies/ Investors to evidence regulatory compliance of 1100 + mortgage deals (securities and whole loans)

Manage the contractual review process, as it relates to servicing agreements, and their compliance with Regulation AB and USAP.

Responsible for the tracking, reporting, analysis, and presentation of exceptions to Regulation AB Servicing Criteria to a senior review committee

Perform root cause analysis on regulatory compliance exceptions

Exam Management of all 3rd party audits for mortgage servicing

Performance management, coaching, and training

Manage the activities of Compliance Analysts who help ensure that the PMCS area is adhering to all corporate, state and federal regulations and policies.

Tracking and ensuring implementation of action plans to close identified process or control gaps

Sr. Business Analyst 2006-2007

Manage the tracking, analysis, trending, and reporting of Servicing and Default’s self-identification of Incidence of Noncompliance to Regulation AB.

Preparing gap analysis and self assessments of departmental processes.

Analysis and review of Events of Default database and reports.

Risk Analyst 2005-2006

Examining processes in Deposit Risk Operations to assess and test the risk and control environment

Ensure compliance with UCC, federal, and state banking regulations

Subject Matter Expert for the Phoenix Risk Management System

Risk Operations Supervisor 2004-2005

Management of staff in Deposit Account Loss Control, which seeks to decrease bank losses regarding forged endorsements, and altered items.

Provide Coaching, feedback, and performance management to staff on a regular basis

Respond to escalated customer issues, internal and external

Performance & Quality Management Analyst 2003-2004

Evaluate incoming/outbound telephone calls handled by telephone representatives, team leaders, team captains and supervisors in the Consumer Services Phone Center using standard call evaluation criteria.

Work directly with customer care professionals, team captains, team leaders and supervisors to provide feedback regarding satisfactory/unsatisfactory performance of the representatives and asserts recommendations for changing and/or reinforcing behaviors.

Provides direct coaching and feedback to representatives regarding call evaluations.

Serve as a resource to customer contact areas regarding company operating policies and procedures (i.e. compliance, department procedures).

EDUCATION

University of Phoenix

Master of Business Administration

Studies include: Transformational Leadership, Problem Solving, Accounting Theory, and Auditing

Ohio Dominican University Columbus, Ohio

Bachelor of Arts, Cross-Disciplinary Studies, 2004

Concentration in Psychology

Studies include: Statistics, Sociology, Research Methods, and English/Literature.

School of Mortgage Banking

Accredited Mortgage Professional

Completed section 1 of the 3 part curriculum

SKILLS

Exceptional leadership and managerial skills.

Ability to think “outside of the box” to find resolutions for unique problems

Focus on Compliance and Risk Assessment.

Strong communication skills both written and oral.

Exceptional time management skills and multitasking.

Hard working, reliable; able to collaborate in a team enterprise.

A positive and confident personality blended with a strong work ethic.

Proficient in Microsoft Excel, Access, Word, and PowerPoint.

Completed training courses in Project Management and Six Sigma

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