Customer Service Manager

Jennifer L. Brooks

**** ****** ***** ****, *********, FL 32063

Home 904-***-****) Cell 904-***-****)

Email – acp2oo@r.postjobfree.com

CUSTOMER SERVICE MANAGEMENT

10+ years of experience in Customer Service

Highly accomplished, professional customer service specialist offering:

10+ years of experience providing customer service management support

Proven outstanding customer experience while managing a diverse staff to exceed company goals and objectives

Strategic-relationship-building skills with strong emphasis in conflict resolution.

PROFESSIONAL EXPERIENCE

RGMS, Inc., d/b/a Burger King, Macclenny, Florida 2012-present

Shift Manager February 2013-present

Customer Service Crew Member October 2012 – February 2013

As Shift Manager, ensure profitability of restaurant is met or exceeded, while maintaining operational costs at or under budget, staff with appropriate personnel, train and manage employees, ensure a high level of customer service is attained by all employees, provide an outstanding working environment for all employees and teams, and administer the day to day operations of the restaurant with upper level management, suppliers, vendors, and other external business partners.

Added responsibilities: Managing team of 45 employees, staffing, scheduling, managing service operations and payroll. Highly efficient in point of sale systems, managing time efficiently, maintaining daily budget and financial operations.

Key Accomplishments:

Achieved outstanding level of customer service by implementing a team-based process and engaging all employees to proficiently work together to exceed average speed to service for customers

Mastered all areas of business operations and frontline services within record time and was promoted within four months to management

Calendars Restaurant and Deli, Macclenny, Florida August 2006 – October 2012

Assistant Restaurant Leader October 2007 – October 2012

Server August 2006 – October 2007

As Assistant Restaurant Leader, supervised a frontline team of employees, assisted with maintaining and distributing payroll, prepared daily sales reports, assisted with budgeting operations including balancing out food costs with sales, prepared daily deposits, and assisted with smooth operations of restaurant.

EDUCATION

Florida State College at Jacksonville Current

Associates Degree, Business with minor in Health Sciences (Estimated completion date: August, 2016)

State of Florida Certification March, 2013

Certification, Food Protection Manager Certified, State of Florida, ServSafe Certification, accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP)

Technical Skills: Word, Excel, PowerPoint, QuickBooks, Database systems

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