Project Coordinator, Executive Assistant, Marketing Support
Resume:
DEBORAH J. ROGERS
Tacoma, WA 98404
Email: acp2l8@r.postjobfree.com
BACKGROUND SUMMARY
Excellent organizational, project management and interpersonal skills. Highly capable and flexible in non-supervised and high pressure environments.
Supervisory experience
Marketing and customer service experience
Ability to communicate with all levels of organization
Able to work independently
Detail oriented and quick learner
Writing skills include white paper and report formats
Computer skills include Microsoft Word, Excel, PowerPoint, Microsoft Project, FrontPage, Various Search Engines
EDUCATION
MA Degree, Environment and Community, Antioch University, Seattle, Washington
BA Degree, University of California, Santa Barbara, California
PROFESSIONAL EXPERIENCE
TDWI – 1105 Media 2013 – Present
Project Coordinator – Membership & Chapters
Responsible for maintaining membership services for over 5,000 members. This includes resolving membership issues, creating individual and corporate membership accounts and monitoring and resolving membership database issues. I am also the company liaison for 21 chapter organizations, both national and international.
In addition, I participate in TDWI Conferences and seminars throughout the year. This includes helping in the registration process, proctoring CBIP exams, and holding membership informational meetings.
ADR Ventures 2010 – 2012
Office Manager
Was responsible for project coordination, including property acquisition, permit filing, subcontractor liaison, and tracking of project. Also responsible for general office work as well as accounts payable and receivable and project scheduling. Maintained records and ensured proper permits were obtained. Monitored petty cash and expense reimbursement.
CERT Coordinator (Volunteer) 2008 - 2011
Certified Community Emergency Response Team (CERT) Trainer
Was a representative to the Regional UASI Citizen Preparedness Committee on behalf of the King and Queen County Emergency Manager. Attended core meetings that enabled the County to participate in grant fund planning and distribution. Also participated in Teen CERT training program.
City of Everett, Washington
Environmental Education Specialist, City of Everett, Washington 2003 - 2007
Responsible for creating and maintaining a conservation education program in all city and county schools. Worked with educators and school administrators, as well as interacting with children of wide ranging ages.
Created education material for elementary, middle and high school level programs
Monitored budget for program, as well as supervision of conservation education instructors at various schools
Interacted with City of Everett citizens to help them utilize individual water conservation practices
Budget Assistant, City of Everett, Washington 1999 - 2003
Responsible for creating, editing, and publishing the yearly budget document, monitor hotel/motel revenues, update revenue models and authorize fund payments. Create presentations and financial reports for Mayor, City Council and various symposiums and conferences. Monitor several general government funds and authorize their fund payments.
Create and publish 400 page yearly budget book using Word and Excel
Audit trends in funds such as hotel/motel and jail fees so that adjustments to the budget can be made
Responsible for timecard input and updates in the KRONOS payroll system
Reviewed and processed expense reports, travel arrangements and other clerical duties for the department
GTE Communications Corporation, Bellevue, Washington 1998 - 1999
Customer Support Executive
Responsible for customer product and technical support in new division of GTE. This includes creating proposals, quotes, and resolving customer issues.
Created a support function from the ground up. Mapped out procedures, training, and set up contacts with headquarters.
Resolved customer/product issues. Helped customers resolve provisioning issues. Red flagged product tariffing issues and followed up to get them resolved.
Worked closely with sales team. Provided technical support and resolved quota issues. Was able to get previously rejected sales credited back to sales people.
GTE Network Management Organization, Bothell, Washington 1989 - 1998
Release Manager - Responsible for product releases to new and current customers. Created release description documents and patch documentation that included technical summaries and installation instructions to customers. Maintained release information archive for past and present releases.
Streamlined release process. Reduced major release time from 3 days to 1 1/2 days.
Was able to make last minute changes on releases without compromising due dates.
Worked closely with various other departments such as Documentation, Contracts and Product Assurance
ISO Site Coordinator - Coordinated GTE NMO's ISO activities. Monitored and updated the ISO Quality Documents. Oversaw the PIR process and coordinated with department heads on ISO process. Conducted internal audits as a certified ISO auditor.
Participated in a process that produced GTE NMO's ISO 9001 certification in a record six months.
Received an Outstanding Achievement Award for ISO effort.
Inside Sales Representative - Responsible for creating a marketing plan and obtaining channel partners for the InExchange product, as well as representing GTE NMO to our SUN alliance partners.
Created a joint marketing plan with SUN.
Produced product "white papers" that were used extensively over next three years.
Developed the GTE Market Advantage Program.
Sales/Marketing Support - Created marketing materials and presentations, coordinated tradeshows and conferences. Prepared proposals and bids.
Supported department by processing expense paperwork, input timecards, fill out necessary forms and ensure that sales staff was current on paperwork.
Presentation skills were frequently requested by other departments.
During this time, also coordinated a department relocation to another site.
VOLUNTEER WORK
King William Regional Animal Shelter 2012 – 2013
Indian Rivers Humane Society 2011 - 2013
Upper King and Queen County Rescue Squad Auxiliary Member 2010 - 2011
Community Emergency Response Team (CERT) Coordinator Volunteer and Trainer 2008 - 2010
CERT Volunteer 2005 - 2010
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