Project Test Cases

MITA TRIVEDI

EMAIL: *******.***@*****.***, 469-***-****

DALLAS, TEXAS

* ***** ** ********** ** A BUSINESS ANALYST IN THE DOMAINS OF RETAIL BANKING, COMMERCIAL BANKING,

MOBILE BANKING AND ECOMMERCE BUSINESS WITH EXCELLENT UNDERSTANDING OF THE WATERFALL AND AGILE

SDLC METHODOLOGIES.

EXCELLENT UNDERSTANDING OF ECOMMERCE BUSINESS AND WORKED WITH MAGENTO AND ZEN DESK FOR CLIENTS.

WORKED WITH THE TECHNICAL TEAM FOR INTEGRATION QUICK BOOK WITH MAGENTO ECOMMERCE SYSTEM AS PER

THE CLIENT’S REQUIREMENT.

WELL EXPERIENCED WITH CUSTOMIZATION OF ECOMMERCE SITE FOR MOBILE.

EXPERIENCE IN WORKING WITH ECOMMERCE CLIENT FOR IMPLEMENTING PCI SECURITY STANDARDS.

HAVE BEEN A LIAISON BETWEEN THE DEVELOPMENT TEAM AND THE STAKEHOLDERS FOR PCI REQUIREMENTS AND

SSL CERTIFICATION.

HELPED QA WITH TEST CASES FOR SECURITY OF CARDHOLDER DATA.

TRAINED THE PERSONNEL SO THAT THEY CAN VERIFY THE SECURITY SYSTEM AND NETWORK ENVIRONMENT FOR ANY

KIND OF BREACH.

EXPLAINED THE STAKEHOLDERS ABOUT THE IMPORTANCE OF THE PCI SECURED ECOMMERCE WEBSITE.

EXPERIENCE OF WORKING ON MOBILE PLATFORM BOTH IOS AND ANDROID FOR A TRAVEL COMPANY BASED IN

NEW YORK.

WORKING KNOWLEDGE OF APIS BOTH RESTFUL AND SOAP.

ADVANCED EXPERIENCE IN PROCESS DESIGN, AUTHORING BUSINESS REQUIREMENTS DOCUMENTS (BRD),

SYSTEMS REQUIREMENTS SPECIFICATIONS (SRS), AND FUNCTIONAL REQUIREMENT DOCUMENTS (FRD).

REVIEWED AND DOCUMENTED BEST BUSINESS PROCEDURES AND OPERATIONS.

HELPED DESIGN, DEVELOP, AND IMPLEMENT INNOVATIVE BUSINESS PROCESS AND SYSTEM SOLUTIONS.

ACTED AS A FORMAL LIAISON BETWEEN THE CLIENT AND TECHNICAL TEAMS, USING STRUCTURED COMMUNICATION

SKILLS TO GATHER, DOCUMENT, ANALYZE AND VALIDATE REQUIREMENTS. I AM ALSO EXPERIENCED IN CREATING AND

MAINTAINING DOCUMENTATION FOR EACH PHASE OF THE SDLC PROCESS (AGILE AND WATERFALL).

EASILY ADAPTABLE AND COMFORTABLE WITH BOTH INDIVIDUAL AND TEAM-BASED PROJECTS AND TASKS.

HAVING THE EXPERIENCE OF WORKING WITH DEVELOPMENT TEAMS INVOLVED IN JAVA AND VB.

WORKED WITH IS/IT TEAMS TO DEVELOP SOFTWARE SPECIFICATIONS AND FUNCTIONALITY REQUIREMENTS.

PROFICIENT WITH MACROS, PIVOT TABLES, AND GRAPHING TEMPLATES IN MS EXCEL.

DEVELOPED SOLUTIONS TO COMPLEX APPLICATIONS, OPERATIONAL PROBLEMS, AND PERFORMED BUSINESS

PROCESS REENGINEERING AND PROCESS IMPROVEMENTS WHERE NECESSARY.

WORKED WITH RISK OWNERS AND SENIOR MANAGEMENT TO IDENTIFY, ANALYZE, AND REPORT RISKS ACROSS

PROJECT WORKSTREAMS. ALSO WORKED TO MONITOR AND UPDATE EXISTING RISKS.

INTERVIEWED STAKEHOLDERS AND CLIENTS FOR REQUIREMENT GATHERING.

FACILITATED INTERACTIVE SESSIONS WITH BUSINESS OWNERS, IT TEAM & USERS TO DRIVE OUT DETAILED

BUSINESS REQUIREMENTS. GAINED EXCELLENT NEGOTIATION SKILLS AND PROFICIENCY IN BREAKING DOWN AND

COMMUNICATING TECHNICAL INFORMATION TO NON-TECHNICAL STAFF MEMBERS AND STAKEHOLDERS.

ASSISTED WITH PERFORMANCE BENCHMARK TESTING AND CREATING REPORTS.

EXPERIENCED IN SYSTEM TESTING, INTEGRATION TESTING, REGRESSION TESTING AND TRAINING, DOCUMENTATION

AND IMPLEMENTATION IN A BUSINESS ENVIRONMENT.

EXPERIENCED IN CONSTRUCTING UML DIAGRAMS SUCH AS ACTIVITY, SWIM LANE, AND SEQUENCE DIAGRAMS.

COORDINATED USER ACCEPTANCE TESTING (UAT), DEVELOPED AND MAINTAINED QUALITY PROCEDURES AND

ENSURED THAT APPROPRIATE DOCUMENTATION WAS IN PLACE.

WORK EXPERIENCE

BUSINESS ANALYST

WEBONISE LAB

RALEIGH, NC

JULY 2012 TO APRIL 2014

MY TIME AT WEBONISE LAB INVOLVED WORKING WITH 2 MAJOR ECOMMERCE CLIENTS. THE IDEA WAS TO CONVERT

THEIR EXISTING MAGENTO SYSTEM BUILD IN MID 90’S TO NEWER VERSION. THE PROJECT INVOLVED A COMPLETE

REDESIGN OF THE WEBSITE. THE REDESIGN INVOLVED LOT OF RESEARCH IN TERMS OF END USERS, DEVICES USED TO

VIEW THE SITE, THE TECHNICAL TEAM’S CHALLENGES. FEW MAJOR REQUIREMENT OF THE CLIENT WAS TO INTEGRATE

QUICKBOOK WITH THE SYSTEM, INTEGRATE A PAYMENT GATEWAY, OPEN UP A NEWSLETTER SUBSCRIPTION OPTION.

IN THE SECOND PHASE OF THE PROJECT WE WORKED ON THE MOBILE SITE FOR THE CLIENT Y USING THE BUILD IN

FEATURE OF MAGENTO AND WORKED ON NEW UI FOR MOBILE.

THE SECOND PROJECT WAS FOR A MAJOR CLIENT IN UK SELLING NEEDLEPOINT ARTWORK USING THE MAGENTO

ECOMMERCE SYSTEM. THE CLIENT CAME WITH A REQUIREMENT FOR A COMPLETE NEW LOOK FOR THE SITE. WE

COMPLETED THE WORK IN PHASES. FIRST WAS THE UPGRADE OF MAGENTO VERSION FOLLOWED BY THE UI CHANGE.

OTHER MAJOR PROJECT WAS FOR A TRAVEL COMPANY BASED IN NEW YORK, THE REQUIREMENT WAS TO MAKE A

MOBILE APPLICATION ON THEIR CLIENT ON IOS AND ANDROID.

RESPONSIBILITIES:

RESEARCH ON THE OPPORTUNITIES MAGENTO HAS IN ECOMMERCE BUSINESS. WORKED ON THE CUSTOMIZATION OF

THE SYSTEM AS PER THE REQUIREMENT.

EXTENSIVE RESEARCH ON THE ECOMMERCE BUSINESS.

MEETING WITH THE CLIENT TO UNDERSTAND THEIR USER BASE WHICH HELPED THE UI PHASE OF THE PROJECT.

MAKING SURE ON PCI COMPLIANCE FOR THE E COMMERCE SITE HAS BEEN SATISFIED. TO SUGGEST THE CLIENT

WAYS TO SECURE THE PAYMENT PAGE INCLUDING IFRAME AND URL REDIRECT.

DEFINED THE USER FLOW WHERE THE USER WILL BE ASKED WHETHER THE CARD DATA SHOULD BE STORED OR

NOT, AS PER PCI SECURITY STANDARDS.

BRIEFED THE DEVELOPMENT TEAM TO CONSIDER TRANSACTIONS DONE ON MOBILE PHONE, AS PCI HAS

STANDARDS FOR MOBILE PAYMENT ACCEPTANCE.

HELPED THE QA PLAN THE TESTING FOR THE SITE USING DEBIT CARD, CREDIT CARD AND GIFT CARD.

FACILITATED DISCOVERY SESSIONS FOR THREE DIFFERENT WORKSTREAMS. THIS INCLUDED DEFINING IN-DEPTH

SCOPE ITEMS, SETTING UP TENTATIVE DELIVERY SCHEDULES, CONDUCTING STAKEHOLDER ANALYSES, OBTAINING

BUDGETS, AND FINALIZING VENDORS.

ORGANIZED AND FACILITATED JAD SESSIONS AND ELICITED HIGH-LEVEL BUSINESS REQUIREMENTS FROM

BUSINESS OWNERS AND STAKEHOLDERS.

MET WITH CROSS-FUNCTIONAL TEAMS AND EXTERNAL VENDORS TO ELICIT AND DEFINE LOW-LEVEL FUNCTIONAL

SPECIFICATIONS AND BUSINESS RULES.

CREATED TIMELINE AND DELIVERY SCHEDULE TEMPLATES FOR ALL WORK STREAMS WITHIN THE PROJECT.

PERFORMED ROOT CAUSE ANALYSES OF PROJECT WORK STREAMS TO DOCUMENT UNDERLYING PROBLEMS WITH

EXISTING PROCESSES. FACILITATED DISCUSSIONS WITH STAKEHOLDERS AND DEVELOPMENT TEAMS TO DEFINE

SOLUTIONS TO THESE PROBLEMS.

PARTICIPATED IN DAILY SCRUM SESSIONS SPRINT PLANNING WITH TEAM MEMBERS AND EXTERNAL VENDORS.

FACILITATED WEEKLY TOUCH POINT SESSIONS WITH EXTERNAL VENDORS TO LOG DELIVERABLE STATUSES AND

DISCUSS DEVELOPMENT/PRODUCTION ISSUES THAT WERE PART OF THE WEEKLY AGENDA.

CREATED BACKLOG LISTS TO ENSURE ALL REQUIREMENTS WERE BEING DISCUSSED AND ASSIGNED.

PREPARED FUNCTIONAL REQUIREMENTS DOCUMENTS FOR DEVELOPMENT TEAMS.

REVIEWED TEST CASES WITH QE TEAMS AND CREATED TRACEABILITY MATRICES TO KEEP TRACK OF

FUNCTIONALITY DELIVERABLES OF ALL FUNCTIONAL REQUIREMENTS.

PARTICIPATED IN DEFECT RESOLUTION MEETINGS. UPDATED THE REQUIREMENT DOCUMENTS UPON RECEIVING

FEEDBACK FROM BUSINESS OWNERS AND DOCUMENTED FUNCTIONALITY CHANGES IN THE APPLICATION.

DOCUMENTED AND MAINTAINED LOGS OF DEFECTS THAT NEEDED RESOLUTION.

ACTIVELY PARTICIPATED IN THE UAT PHASE AND PROVIDED FEEDBACK REPORTS TO QES.

WORKED ON THE ASPECTS OF ECOMMERCE IN MOBILE.

BUSINESS SYSTEMS ANALYST

PNC BANK

PITTSBURGH, PA

MARCH 2011 TO APRIL 2012

THIS WEB-BASED DEVELOPMENT PROJECT WAS TO ENHANCE PNC'S VIRTUAL WALLET APP AND ITS TRANSACTION

PORTAL FOR ANDROID/IPHONE PLATFORMS. VIRTUAL WALLET IS AN ONLINE ACCOUNT THAT SERVES AS A HYBRID

CHECKING AND SAVINGS ACCOUNT THAT ALLOWS CLIENTS TO ACCESS FUNDS ON THE GO.

RESPONSIBILITIES:

STUDIED ALL THE EXISTING FEATURES OF THE VIRTUAL WALLET ACCOUNT ONLINE APPLICATION AND ITS MOBILE

USER INTERFACE (UI).

WORKED CLOSELY WITH PROJECT MANAGERS, TECHNICAL LEADS, INFORMATION ARCHITECTS, AND MOBILE APP

DEVELOPER TEAM, AND SCRUM MASTER.

DELIVERED PRESENTATIONS TO INTERNAL AND EXTERNAL STAKEHOLDERS REGARDING PROJECT SCOPE.

PERFORMED THE AS-IS AND TO-BE ANALYSIS. INTERACTED WITH FRONT OFFICE TO GATHER REQUIREMENTS AND

ACTED AS THE LIAISON BETWEEN IT AND BUSINESS DEPARTMENTS.

REANALYZE EXISTING PROCESSES TO CREATE NEW ONES THAT EFFECTIVELY MANAGED AND REDUCED RISK.

ENSURE ADHERENCE TO RISK POLICIES AND MITIGATION PROCEDURES.

CONDUCTED JOINT INTERACTIVE SESSIONS WITH THE TEAM TO DECIDE THE NEW ENHANCEMENTS AND PROJECT

CHANGE REQUESTS TO BE INCLUDED IN NEW RELEASES.

CREATED HIGH LEVEL FUNCTIONAL REQUIREMENTS AND BROKE THEM DOWN INTO USER STORIES. ALSO CREATED

FUNCTIONAL REQUIREMENT DOCS. CONDUCTED ANALYSIS AND PRIORITIZED REQUIREMENTS.

RESPONSIBLE TO TRACK, DOCUMENT, MANAGE AND COMMUNICATE THE REQUIREMENTS USING RATIONAL

REQUISITEPRO WHICH HELPED IN CONTROLLING ARTIFACTS PRODUCED BY TEAMS WHO ARE WORKING ON THE SAME

PROJECTS BY KEEPING TRACK OF SIMULTANEOUS UPDATES AND CHANGE NOTIFICATIONS.

PERFORMED RISK ANALYSIS OF THE REQUIREMENTS TO IDENTIFY THE KEY BUSINESS RISK AREAS FOR THE

PROJECT AND PRIORITIZED THE APPLICATION DEVELOPMENT AND TESTING.

VISUALIZED AND CONSTRUCTED THE BUSINESS STRUCTURE DIAGRAM AND E-R RELATIONSHIPS DIAGRAM FOR THE

DESIGN PHASE. DEVELOPED USE CASES AND ACTIVITY DIAGRAMS.

PLAYED A KEY ROLE IN PLANNING THE UAT, AND IMPLEMENTATION OF SYSTEM ENHANCEMENTS AND DATA

MIGRATION AND CONVERSIONS.

OBJECTIVELY IDENTIFIED PROBLEMS AND PROPOSED DESIGN ALTERNATIVES WHERE REQUIRED.

PARTICIPATED IN THE BUG REVIEW MEETINGS. UPDATED REQUIREMENT DOCUMENT AS PER BUSINESS USER

FEEDBACK AND CHANGES IN FUNCTIONALITY OF THE APPLICATION.

MAINTAINED A BURN DOWN CHART TO EFFICIENTLY MAINTAIN TRACK OF PROJECT PROGRESS AND TIMELINES.

DEVELOPED AND MAINTAINED QUALITY PROCEDURES, AND ENSURED THAT DOCUMENTATION IS IN PLACE.

DOCUMENTED THE BUSINESS REQUIREMENTS DOCUMENTS (BRD) FROM STAKEHOLDERS AND TRANSLATED IT INTO

SPECIFIC DELIVERABLES TO TECHNICAL TEAMS.

REVIEWED TEST CASES WITH QA TO MAKE SURE ALL APPLICATION DEFECTS WERE RESOLVED.

ENVIRONMENT: ENTERPRISE RISK MANAGEMENT (ERM), RATIONAL ROSE, RATIONAL REQUISITE PRO, MS

PROJECT, MS VISIO, MS OFFICE (WORD, POWERPOINT, EXCEL, OUTLOOK).

BUSINESS ANALYST

REGIONS FINANCIAL CORPORATION

BIRMINGHAM, AL

OCTOBER 2009 TO FEBRUARY 2011

THE PROJECT WAS TO DEVELOP A MANAGEMENT REPORTING SYSTEM (MRS) TO GAUGE THE PERFORMANCE OF

BANKING SERVICES OF THE COMPANY USING MANY PERFORMANCE MONITORS TRACKING EACH ACTIVITY BASED ON

DIFFERENT REGIONS. MRS WAS A WEB BASED (INTERNET/INTRANET) INFRASTRUCTURE USED BY THE EMPLOYEES TO

ENTER THE DATA BASED ON VARIOUS BANKING SERVICES ACTIVITIES.

RESPONSIBILITIES:

WORKED CLOSELY WITH THE WEB ANALYTICS MANAGER TO IDENTIFY KEY PERFORMANCE INDICATORS (KPIS)

AND PRIORITIZE ANALYSIS PROJECTS.

FACILITATED AND MANAGED MEETING SESSIONS WITH A COMMITTEE OF SME'S FROM VARIOUS BUSINESSAREAS,

INCLUDING: MORTGAGE SERVICING, ASSET MANAGEMENT, AND LOAN MONITORING.

MADE MODEL USE CASES OF WEB BEHAVIOR CLIENT ANALYTICS.

CONDUCTED NEEDS REQUIREMENTS, ANALYZED CURRENT BUSINESS PROCESSES, SUGGESTED IMPROVEMENTS AND

PARTICIPATED IN DESIGN OF NEW SYSTEM.

DEVELOPED UML USE CASES FOR THE APPLICATION USING RATIONAL ROSE AND PREPARED THE DETAILED

WORKFLOW DIAGRAM BASED ON THE PROPOSED ENHANCEMENT FOR THE SYSTEM.

CONDUCTED FUNCTIONAL BUSINESS SYSTEMS ANALYSIS AND DESIGN, PROCESS FLOW MODELING, PROCESS

REENGINEERING AND PROCESS MAPPING.

INVOLVED IN DATA WAREHOUSING PROCESS INCLUDING ANALYZING, EXTRACTING, TRANSFORMING AND LOADING

DATA INTO THE CENTRAL STORAGE HUB.

ANALYZED AND COLLECTED BUSINESS REQUIREMENTS, IDENTIFIED SYSTEM INTERFACES, AND CREATED THE

REQUIREMENTS SPECIFICATION DOCUMENTS.

WORKED WITH CROSS-FUNCTIONAL TEAMS FOR BUILDING USE CASES, DEMONSTRATING THE BUSINESS

REQUIREMENTS AND DEVELOPING BUSINESS MODELS USING MS VISIO.

PROVIDED DOCUMENTATION SUCH AS BRDS, FRDS, TEST PLANS AND TEST CASES.

TOOLS USED:

JIRA FOR PROJECT MANAGEMENT

BASECAMP

PIVOTAL TRACKER

MOCKFLOW AND CACOO FOR WIREFRAMING

MS VISIO

MS OFFICE

MS PROJECT

EDUCATION DETAILS:

BACHELORS IN TECHNOLOGY (ELECTRONICS AND COMMUNICATION),JUNE 2008

UNIVERSITY OF PUNE

ASSOCIATES DEGREE (NETWORK SECURITY)JUNE 2007

UNIVERSITY OF PUNE

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