Customer Service Administrative Assistant

MERNA STEWART

**** ********** *****, ***** *******, FL 33071

754-***-**** *********@*****.***

OBJECTIVE

To serve in your organization as an administrative assistant in an atmosphere that promotes mutual growth and benefits and where I can show my talent and potential.

EDUCATION

1990 - 1991

Sam Sharpe Teachers’ College

1985 - 1990

High School Diploma, William Knibb Memorial High School, Trelawny, Jamaica

EXPERIENCE

2013 - 2014

Administrative Assistant/Receptionist, All County Health Care

Responsible for handling all major filing of medical records, updating patients’ information, indexing and labelling files and sub-folders. Maintaining computerized inventory of all discharged charts. Answering multi-line telephones as well as transferring calls and taking messages. Operating the fax and copy machine among other assigned clerical duties.

2005 - 2007

Front Desk Agent/Front Desk Supervisor, Holiday Inn and SunSpree

Responsible for meeting and greeting guests, check guests in and out, monitoring and controlling the operations of the front desk; responding to emergency situations and resolving and following up on all complaints/issues; maintaining daily logs of checked in guests records and registration forms and providing information on hotel property and accommodation to callers.

1999 - 2005

Front Desk Agent, Grand Lido Braco Hotel

Responsible for meeting, greeting, and checking guests in and out, creating new reservations, modifying existing reservations. Customer service, telephone operator. Handling guest requests, complaints and questions, filing, and bucket checks. Daily balancing and posting of cash and credit card payments.

1993 - 1999

Accounts Clerk, Jamaica Tours Limited

Handling most of the calls for Accounts Receivables, creating invoices, logging daily tour sales, create monthly reports, filing, making petty cash payments and issuing receipts. Preparing requisition forms and vouchers for petty cash and check payments.

SKILLS

Software

Proficient in Microsoft Word, Excel, Access and PowerPoint

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