Collections-Accounts Receivable / Customer Service

SUZANNE D. VERDI

**-** **** ******

Middle Village, NY 11379

Cell 201-***-**** Home 718-***-****

OBJECTIVE:

To obtain a challenging position with an innovative company while applying my professional skills to positively contribute to the growth and success of the organization.

PROFESSIONAL EXPERIENCE:

Pall Corporation, Port Washington, NY

Collections Analyst, January 2013 to present

Maintained high standard of accounts receivable percent current for assigned customer base.

Resolved difficult collections issues through means of direct client contact implanting diverse strategies that include provision of applied charges and explanations.

Provided invoicing, claims, and cash applications related problem-solving.

Investigated, identified, and resolved chargeback deductions relating to pricing, returns, shortages, and tax.

Indentify and prevent credit risk and receivables loss to the company.

Sony Electronics Inc., Park Ridge, New Jersey

Customer Support Analyst, January 2001 to June 2011

Customer Support / Financial Services Department

Processed and monitored manual and EDI orders for Media and Applications Solutions Division accounts.

Performed collection activities on invoices and non-valid deductions per customer contract obligations.

Generated and communicated with accounts weekly, bi-weekly, or monthly A/R statements.

Accurate account maintenance; including customer contracts, pricing, billing, credits, and returns.

Investigated, indentified, and efficiently resolved chargeback deductions relating to pricing, returns, shortages, and unearned discounts.

Ensured correct and on-time shipments for major media accounts working closely with logistics and warehouses.

Created, maintained, and coordinated effective productive relationships with internal and external client base; involving sales, financial services, marketing, procurement, and deployment.

Client visits as required by sales, customers, or when needed.

Sharp Electronics Corporation, Mahwah, New Jersey

Customer Care Representative, June 1999 to January 2001.

Processed and monitored manual and EDI orders for electronics, home-office, and appliance division accounts.

Managed sales administration issues including product information, pricing, shipping questions as well as researched and resolved complaints.

Assisted collections and chargeback teams in maintaining account receivables.

Effectively coordinated with sales department in maintaining overall customer satisfaction.

Portfolio included several national accounts and local state territory.

Minolta Business Systems, Boca Raton, Florida

Branch Service Administrator, May 1997 to April 1999.

Processed various financial documents such as new leases and contracts correctly and timely.

Maintained accurate database of current client contracts and related account data.

Assisted with clients on ‘credit hold’ to resolve issues.

Administered “State of Florida” contract pricing under Major Accounts Program.

Cross-organizational responsibilities with sales and service for billing and crediting maintenance agreements.

Provided assistance to Account Managers to facilitate customer relationships and in identifying potential clients.

Managed scheduling and service complaints to ensure appointments recorded exactly and well-timed.

SUZANNE D. VERDI

62-49 82nd Street

Middle Village, NY

Cell 201-***-**** Home 718-***-****

ACHIEVEMENTS:

2011 Appreciation Award for Ten Years of Valuable Service

2006 Sony Electronics Inc. Volunteer of the Year Award

2006 Customer Financial Services Individual Quarterly Recognition Award

2006 Appreciation Award for Five Years of Valuable Service

2005 Appreciation Award for Contribution to Implementation of SOAR/SAP Project

2001 Community Involvement Award

2000-2001 Several Sharp Employee Recognition Awards

1998 Company wide acknowledgement in featured article in Minolta’s National Newsletter.

EDUCATION:

Pursuing Bachelor Degree – One year remaining

Associate Degree in Business, Western International University, Arizona, 2007

Licensed and Certified RDMS/Ultrasound Diagnostic School, Pompano Beach, Florida 1994

Broward Community College, Florida 1992

QUALIFICATIONS:

Proficient in SAP R/3-BW, STN, M&D, AST software packages and Microsoft Office 2007.

Ability to grasp and retain variety of tasks simultaneously; highly organized and motivated.

Strong leadership and problem solving skills, along with effective communication and interactive skills.

Contact this candidate