Management Information Systems

Kevin Coyl

717-***-**** ******@*****.***

McKinney, TX 75070

PROFESSIONAL SKILLS

network design and implementation computer support installation and migration budget administration project management

EDUCATION

BACHELOR DEGREE

Bachelor of Science in Computer Science

Concentration in Operating Systems and Compiler Construction

California State University, Sacramento Sacramento, CA

CERTIFICATIONS & CLASSES

Microsoft Windows 2012 70-410 Certification

CWNA (Certified Wireless Network Administrator)

Cisco Router Administration

Microsoft TCP/IP Certification

A+ OS

Novell NetWare v3.11 & v4.11 System Management

Tower rescue and climbing instructor

PROFESSIONAL ASSOCIATIONS

Previous Member PMI (Project Management Institute)

Previous Member of IEEE Computer Society (Institute of Electrical and Electronics Engineers)

Previous Member of IEEE 802.11 and 802.16 Working Groups

CAREER SUMMARY

Netrepid Managed services provider. Oct 2001 – June 2015

DIRECTOR OF OPERATIONS

• Designed and deployed new Data Center that provided the necessary infrastructure to supported environmental controls, monitoring, power systems and security for 50 cabinets loaded with 5 kVA of equipment.

• Migration of Data Center to new location minimizing down time to 2 hours.

• Implemented and performed procedures to successfully accomplish the annual SSAE-16 audit allowing a tier IV classification.

• Managed software development for site survey application combining signal strength and GPS location in a GIS compatible format allowing direct mapping of survey data.

• Designed and Implemented wired infrastructure to allow features such as VoIP, Wireless IP Phones, roaming, and integration into existing PBXs, DHCP and DNS that provided ubiquitous access to the wired and wireless network increasing connectivity to 100%.

• Planned and integrate new wireless infrastructure with client’s wired infrastructure maintaining the IP addressing scheme while maintaining 100% uptime.

• Planned and construction of over 20 self-supporting towers, eliminating tower rental fees for microwave networks installed.

• Assisted in forming engineering plans for solution deployments. These included a variety of products and protocols including: 802.11 FHSS, 802.11b, 802.11a, and several other proprietary protocols operating in the 2.4GHz, 2.5GHz, and 5.8GHz ranges. These custom wireless solutions included point-to-point and point-to-multipoint connections; internal wireless LANs, Wireless ISPs, high-speed mobile wireless solutions. Coordinating FCC licensing.

• Preformed Network intrusion testing showing network vulnerabilities on 4000 external IP addresses allowing corrective action that prevented $100,000’s in downtime.

• Designed and implemented over 100 microwave point to point systems allowing commutation between company buildings producing an average ROI of 6 months and eliminating data expenses.

• Developed business plan, which included: defining company structure and business model, preparing financial plan, and completing marketing and competition analysis allowing for the increases in business of 40% for the last three years.

• Writing proposals, RFPs, Statements of Work, and budget schedules which increased project work by 25%.

• Developed marketing launch to coordinate printed collateral and product release with corporate image generating 10% increase in new business.

• Direct client contact that directly increased client’s retention by 15%.

• Vendor relations and management that reduced contract pricing by 36% saving $240,000 per year.

Parkedale Pharmaceuticals an aseptic pharmaceutical manufacturing facility. 1992 – 2002

DIRECTOR, MANAGEMENT INFORMATION SYSTEMS May 1998-Sept 2001

• Managed continuous validation of network to ensure compliance with FDA regulations and SOPs. Applications were also tested to ensure compliance with FDA 21 CFR part 11 pertaining to electronic records and electronic signatures allowing continued operations and preventing a $500,000 loss per day.

• Directed the upgrade of the network to a Gigabit backbone with 100mb to the workstations increasing user productive %20.

• Achieved network stability and reduced unscheduled downtime by delivering in excess of 99.995% network availability per year as a result of continuous training and thoroughly documented procedures saving $40,000 for each hour of down time.

• Secured hardware purchases and maintenance contracts at prices 15% below corporate rates saving the company approximately $225,000 per year by consolidating purchases and developing strong vendor relationships.

• Administered $2.7 million departmental budget used for department expenses and annual equipment capital.

• Directed IS staff consisting of 15 employees, 4 contractors, and 6 full-time co-op students performing the following roles; help desk technicians and coordinator, LAN administrators, network supervisor, and application and database programmers.

• Presented projects to the executive staff for concept and budgets winning approvals for network improvements every year of $200,000 to $1,200,000.

• Coordinated corporate projects with budgets of $45 million. Some of these projects included corporate LIMS, expanded Documentum, integrated freeze dryer SCADA nodes into the network. These projects were completed on time and on budget.

• Tracked issues for MES electronic batch record system. Participated in user requirement and detailed design documents development that allowed the system to be implemented on time and on budget.

• Oversaw the revision and execution of validation documentation in support of change requests to Building Automation Systems (BAS) under change control. Tested and documented changes. Provided support and training for users keeping the project on schedule.

• Managed Information Systems workflow on electronic monitoring system that prevented missed steps that reduced work loss by %23.

• Validated two liquid filling lines with full Supervisory Control and Data Acquisition (SCADA) controls and reporting on time and on budget.

MANAGER OF INFORMATION SYSTEMS AND SERVICES June 1995- May 1998

• Migrated entire 600 user network from Novell to Microsoft NT 4.0 with no lost data and overnight resulting in no lost production saving $500,000.

• Installed and implemented MS Proxy, MS Exchange, MS SQL, DNS, DHCP, WINS, RAS and RightFAX to facilitate the work environment increasing productivity by %12.

• Installed and implemented a Raptor firewall to protect the network from unauthorized users on the Internet.

• Managed IS department consisting of 9 employees and 4 contractors.

• Evaluated hardware and software for acquisition focusing on functionality, price and support. This lead to the upgrade of 200 workstations from Compaq Prolineas to Dell Pentium 133 MHz PCs making support easer and increased user productivity.

• Coordinated site efforts in implementing a Documentum Document Management System (DMS) as part of a seven site corporate project. The DMS project was kept on budget and on time for our site.

• Created on-site training facility to reduce training expenses and increase level of proficiency in both computers and other department specific training needs. This increased user proficient time by %25.

• Developed help desk procedures and a 4 person staff to support the growing network, an increased reliance on technology and network efficiency. Closed help desk call in a average of 15 minutes.

Network Supervisor, Information Systems and Services May 1992- June 1995

• Maintained 55 standalone non-networked computers and attached printers.

• Designed, installed, and maintained a 10mb network with a FDDI backbone that included over 600 users, (4) HP Unix servers, (5) NT 4.0 servers, (4) Novell 3.11 servers, (3) Cisco routers, (65) HP network printers, (27) Cabletron hubs, and (3) T-1 lines. Also coordinated installation of Fiber in all buildings on a 25-building campus increasing the productivity.

• Documented and validation of the network and other cGMP networked systems to comply with FDA regulations. Completed on scheduled

• Assisted in the revalidation of the MES system AMAPS on time and on budget.

• Managed the installation and implementation of projects such as employee identification system, KRONOS network time clock system, TRIMS (training records information management system) client/server software running on an NT 4.0 server, ONSPEC power generation monitoring system for SOLARIS 4MW gas-turbine generator, FillCheck system for verifying fill weights of vials off the production line, DOCUMENTUM document management system, IBM Mainframe payroll application, and human resources record system on time and on budget..

• Supervised two technicians.

SKILLS SUMMARY

PROFESSIONAL SKILLS:

Project management, network design, installation and migrations, manage IT staff (15), manage helpdesk staff (6), administer annual budgets ($2.7 million), Department HR, hire employees, and terminate employees, employee reviews, and senior staff presentations

PROTOCOLS:

802.11 FHSS, 802.15 (Bluetooth), 802.11b, 802.11a, 802.11g, SNMP, VoIP, DHCP, DNS, WINS, TCP/IP, IPX

OPERATING SYSTEMS:

MS Windows 95, 98, ME, NT 4.0, XP, 2000,, 2003, 2008, 2012,, Unix, Linux, XENIX,

SERVER SYSTEMS:

Proxy server, RAS, IIS, Exchange, SQL, SharePoint, DHCP, DNS, DC

NETWORK HARDWARE:

Cisco, Cabletron, HP, Foundry, Juniper

TELEPHONY:

Definity G3 PBX with Audix

WAN/LAN:

T1, ISDN, dialup, FDDI, 10/100baseT, 1000baseFX

NETWORK MANAGEMENT TOOLS:

HP Openview, Concord Sniffer and Network Associates Distributed Sniffer

PHARMACEUTICAL EXPERIENCE:

FDA computer & equipment validation. Development, revision, and implementation of change management, IQ, OQ, PQ, SOPs. LIMS, SCADA, 21 CFR part 11 electronic record and signature, cGMP.

APPLICATIONS:

Kronos, Documentum, MES – AMAPS & MCBA, ERP, Adobe Acrobat & Distiller, Illustrator, imaging & document systems, Blue Ocean Helpdesk suite, MS office suite MS Project, MS Visio, MS Outlook

LANGUAGES:

C+, Visual Basic .NET, Assembly, Cobol, HTML, Java

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