Administrative Assistant

Natasha Engineer

** ******* *****, *******, ** L*S 4H8

C: 416-***-**** H: 905-***-****

acp2hi@r.postjobfree.com ca.linkedin.com/in/natashaengineer

Organizational Skills Administrative Skills Results Oriented

Excellent Communication Skills Strong Sales Skills Advanced Ms Office skills

Time Management skills Proactive Team Player Planning & Analytical Skills

HIGHLIGHTS:

Supporting senior executives in all administrative and organization functions to ensure that their time is focused on business development and increased revenues for the organization.

Cost efficient travel & hotel arrangements, coordinating calendars, meetings, social and team events.

Creating and updating various financial reports, letters, memos, presentations residential rental documents (sale offers/ applications/ leases) and other legal documents.

Purchasing office equipment/stationery, reconciling invoices, purchase orders & expense reports.

Managing residential listings on the MLS system (Toronto Real Estate Board) and Quick TRS system

PROFESSIONAL EXPERIENCE

FIRST CAPITAL REALTY (temporary assignment) March 2015 – June 2015

Administrative Assistant

Assisting the Property Manager and Property Administrator

Providing prompt, polite responses to customer queries and resolving/escalating customer issues.

Verifiying purchase orders & invoices for accuracy, and preparing expense reports

Liaised with contractors for property issues ensuring work was completed in a timely manner

Maintained commercial tenant’s leases, monthly sales, insurance certificates and more.

SPP MARKETING Jan 2014 - to date

Sales Assistant (part-time)

Part time seasonal assignment as a sales representative on behalf of Scotiabank when required.

Promoting Scotia bank credit cards and achieving quotas set by company.

Have built strong customer service, interpersonal and sales skills.

Training new sales representatives on sales and marketing techniques as per company policies.

CONCERT REALTY SERVICES LTD. Sep 2011 - Nov 2013

Administrative Assistant

Worked as an Assistant Property Manager and assisted the Property Manger with all matters relating to the residential aspect of the organization.

Answering and directing incoming calls (including warm transfer of calls to functional specialists for escalation purposes) and reviewed and responded independently to emails and documents or redirected as necessary.

Coordinated “viewing” appointments for properties. Ensured professional and courteous customer service with all prospective clients in person or on the phone.

Arranged package/courier deliveries and distributed incoming mail.

Conducted background checks and resolved problems by clarifying issues and researching/exploring for answers and alternative solutions.

Created & executed work orders, input purchase orders into spreadsheets for easy retrieval.

Initiated an efficient process for online filing and archiving system to improve job processes.

Coordinated with external clients for work orders in an orderly and efficient fashion so that work can be completed soon.

GLOBAL CREDIT & COLLECTIONS INC. Mar 2010-Sep 2011

Senior Collections Officer (representing Bell Canada)

Received inbound calls, recommended and negotiated terms and security deposits resulting in highest approved applications and conducted outbound calls for collection and relationship building to ensure delivery standards were met.

Achieved monthly targets in retrieving outstanding debts while providing courteous & polite customer service.

Performed credit limit reviews, reinstatements and account maintenance and was responsible for bankruptcy accounts, procured information from lawyers and created suspense files.

Ensured compliance with legal and provincial guidelines provided to collection officers.

Analyzed consumer payments patterns and recommended new safer practices to minimize future losses.

Trained new associates in collection techniques & adhering to company policies.

OXFORD PROPERTIES (SUMMER JOB) Jun 2008 – Sept 2008

Administrative Assistant

Used enterprise software (JD Edwards and Workflow) for invoice processing, expense reports, accounts payable/receivable in regards to director’s expenses and sending them to head office.

Responsible for logging and managing hours for employees in department and inputting hours into system for payroll purposes.

Prepared legal documents in regards to properties and once approved sending them to appropriate parties.

RE/MAX DYNASTY REALTY INC. Aug 2005-Jul 2008

Administrative Assistant / Receptionist

Greeted all clients in professional and friendly manner. Screened incoming calls, took messages, answered customers' queries effectively and responded to/escalated email queries.

Maintained/updated in-house database including contracts, client records and commission lists.

Liaised with clients, mortgage agents, lawyers and inspection companies to assist in finalizing mortgages.

Performed Human Resources related duties i.e. maintaining staff records, preparing various letters, coordinating vacation schedules, etc. Managed/updated a centralized email distribution system.

EDUCATION

Masters Degree in Counselling Psychology and Hons BA in Law and Psychology from York University.

PERSONAL SKILLS

Advanced computer skills - Word, Excel, PowerPoint, Outlook and Ecollect.

Strong skills in Easy Offer (Property Offers), Real/Easy (Real Estate Office System), Quick Office Commander and Quick TRS.

Accurate data entry skills and working knowledge of Equifax processes

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