Active Directory Support

Vivek Kalia

Brampton, Ontario, Ph. 647-***-****, Email: *****.*****@*******.**

OBJECTIVE

As a bright ambitious individual, I enjoy working in a fast paced, highly motivating position where I can support others while challenging and developing my knowledge and understanding of the task at hand. I am pursuing a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

TECHNICAL/SOFTWARE SKILLS

MS Office Suite 2003 to 2013/cloud365, Project, Visio, lotus notes, Visual Basic, Web designing, Networking, Servers 2003/2008/2012, Apple Mac iOS, Time capsule, Active Directory, SQL, SQL Server, Microsoft Exchange Server, Linux, Asset Management, Microsoft SCCM, CMC Configuration Manager Console, CSS, Blackberry Servers, DNS, TCP/IP, Cisco, VMware, Citrix, Noble Dialer software, Banking System such as Barclays, Citrix, Visual Studio2008, VMware V-Sphere Client, Global connect Dialer and Avaya phone systems, Shoretel/Mitel Phone system, SharePoint, Vista POS Point of sales, Microsoft CRM, GoToMeeting, VOIP, POE switch’s, mobile technology or app business analysis (Google apps) ODBC, AS400, Storage tools. Cloud Services such as: Google, Tivoli, Microsoft Deployment Toolkit.

SKILLS & ABILITIES

Over two years of experience as a technology analyst in IT helpdesk operations at different companies where I demonstrated great level of technical and client relationship skills working my way up from a tier 1 to a tier 3 support analyst.

Over one year in professional project management, client relations, managing helpdesk operations and IT infrastructure.

Managed IT infrastructure for ADP users and played a key role in software migrations for ADP users, both on mobile and desktop platforms

Windows 7/8 Migrations from XP

Analyzed and managed support tickets on Blackberry, IPhone, Androids, IPad issues for ADP associates

Assisted project managers in data analysis, encrypting and decrypting data and creating project hierarchies

Supported Commercial off-the-shelf software at ADP and managed applications on COTS

Organized team player, presenting a positive attitude, that is also punctual and honest

Communicated electronically and in person with users experiencing difficulties to determine and document their problems, using Sysaid, Microsoft CRM, Services Desk, Heat

Effective leader capable of motivating and guiding project team members to attain business goals while balancing project constraints and managing expectations.

Demonstrate high capacity to learn new technologies rapidly with minimal or no formal training.

Creative self-starter with integrative thinking, capable of forming and maintaining positive working relationships in internal, external, independent and team environments.

EXPERIENCE

TransForce, Mississauga

Technical and Telecommunication Analyst

June 2014 to Present

Troubleshoot Laptop and desktop, Androids support

AS400 Support, Application Support, Handheld Intermec

Working with Active Directory, Phone system, VNC, Remote Desktop Connection, VMware, vSphere, Cisco VPN, Setup ODBC connection, Server Patches

Google Apps, Domain Support, Citrix

Office 2013 and Outlook, Lotus Notes, Gmail Domain

Printer/FAX support, update printer driver on print server, network support, router configuration

Migrated users from Windows XP to Windows 7 via MDT

VOIP Phone Support, Avaya, Call Point, Set up User with phone Ext, Voice mail

WAN/LAN and wireless environments support

Patches for I.E, Google Chrome, Firefox

Antivirus and Anti-Malware tools McAfee, Symantec, Trend Micro.

Cineplex Entertainment, Toronto, On

Technical Systems Analyst

March 2014 to June 2014

Blackberry/IPhone/androids support, troubleshoot basic Laptop and desktop (Windows, iOS),

Vista Point of sales (POS)

Working with Active Directory, Microsoft CRM, Mitel Phone system, VNC, Remote Desktop Connection, RAdmin, VMware, vSphere, Telnet, Putty, angryIP, vision APP.

Troubleshooting Scotia Bank teller and lobby show player.

Broad-sign media player, digital signage/ LED screens for scotia bank and Brookfield property.

Printer support, network support, router configuration

Network Connect VPN, direct Connect, SSL VPN, cloud 365, Google apps

Migrated users from Windows XP to Windows 7/8/8.1 Apple IOS.

Troubleshooting Content and media players for 3rd party vendors such as Beer Store, Rogers, Hwy 401 On-routes LCD, Tim Horton’s, Wal-Mart

Flynn Canada, Mississauga (Domain Migration Contract)

System Administrator/Technical Analyst

February 2014 to March 2014

Sysaid Ticketing system

Domain Setup user, email groups

Dynamics Report systems, Avanti payroll system, AutoCAD

Shoretel phone support, Set up User with phone Ext, Voice mail

Domain server 2003 to server 2013 Migration

ADP Canada, Mississauga

Technical Analyst

April 2012 to May 2013

Blackberry support, troubleshoot basic Laptop and desktop (Windows, iOS)

Worked on Active Directory, BES, Footprints, CA Service Desk, Avaya one X communicator, and Avaya one agent, VOIP.

Provided support for various in-house payroll software such as: (Pay@work, People@work), TPay, HOD mainframe eg. CICS, IMMS (oracle based), Pay Specialist, PCPW. Supported online banking access management tool Gem Plus for Barclays UK

Setup users on VPN Connections

Provided remote support using Bomgar, Lync 2013, Microsoft Remote Desktop

Updated inventory database, managed SQL and Crystal Reports

Managed associates on the Avaya phone server (voicemail password, name changes etc.)

Encrypted and decrypted user data

Migrated users from Windows XP to Windows 7/8 Apple IOS.

Prepares product or service reports by collecting and analyzing Service desk

Sheridan College, Brampton

Board of Director (Student union)

April 2012 to May 2013

Work with the group to establish a self-governing Board

Represent student interests and Maintain accountability to students at all times

Proactively seek student input on subjects discussed at board meetings

Be responsible for making additions to meeting agendas to reflect the concerns of students at large;

Encourage other students to get involved and Development of a Long-Range Strategic Plan

Co-ordinates the organization's involvement in internal and external projects

EDUCATION

Sheridan College, Brampton

Information Technologies Support Services

December 2013

Help Desk Management

Linux/Unix Operating Systems

VB .net Programming, Database Management using MySQL, Data Network Design and Configuration, Computer and Network Security

Harold M. Braithwaite Secondary School, Brampton

Ontario Secondary School Diploma

June 2007

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