Feild Sales and Customer Service

KEITO J WHETSTONE

Lawrenceville, Ga

Home: 678-***-**** - **************@*****.***

Linkedin.com/in/KeitoWhetstone

Professional Summary

SALES AND BUSINESS DEVELOPMENT

Experienced manager with excellent client and project management skills who is action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Proven self-starter and leader experienced in retail management, territory sales management, directing programs, personnel, training, and developing programs to improve sales and customer service. I have managed multiple territories utilizing my time management and customer service experience to provide excellent customer service.

Core Qualifications

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Results-oriented

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Operations management

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Client-focused

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P&L management

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Training and development

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Team building

● Exceptional time management skills

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Staff training

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Staff development

Experience

Store Manager

November 2012 to Present

Autozone – Lawrenceville, GA

●Atlanta region shrinkbuster of the year FY 2013

●Increased profits 59% by developing, initiating, and managing daily goals and sales contest

●Monitored multiple databases to keep track of all company inventory and minimize loss by ensuring all loss prevention procedures are followed and adhered to

●Allocated resources and organize processes to drive profitability in a variety of situations and market conditions

●Processed employee concerns, coaching, disciplining and completing performance appraisals

●Managed recruitment, onboarding, training and development of the store team and ensure all HR policies and procedures are adhered to

●Coached, motivated and inspired team members to accomplish store goals and maximize individual performance

●Created a high performance culture in store by setting clear expectations and targets, analyzed team performance, holding team members accountable and giving appropriate and prompt feedback

●Actively monitored customer satisfaction and feedback systems to drive continuous improvement

KEITO J WHETSTONE

Lawrenceville, Ga

Home: 678-***-**** - **************@*****.***

Linkedin.com/in/KeitoWhetstone

Field Business Development Manager

June 2010 to November 2012

Johnson Controls Power Solutions – Atlanta, GA

●Provided direct support to key national account customers including AutoZone, Walmart, and Advance via retail store contacts to promote sales, reduce returns, train associates, check testing equipment, monitor POS compliance and foster goodwill

●Made 4-6 customer visits throughout assigned territory daily

●Effectively communicated battery program goals and objectives, by utilizing training and coaching experience to provide product knowledge and sales techniques to increase battery sales

●Improved testing and charging procedures by introducing posted testing and charging guidelines that improved charging and testing 85%

●Organized and executed quarterly meetings with regional teams to discuss ideas and improve teamwork

●Completed an initiative to repair damaged equipment in six assigned regions at a 100% success rate and a savings of 100k

First Aid and Safety Territory Service Sales Rep

December 2004 to April 2009

Cintas – Norcross, GA

●Developed and maintained relationships with customers

●Replaced used or outdated products, serviced any safety equipment that required periodic maintenance, and up sold products that would benefit the customer and ensure OSHA compliance.

●Continuously informed customers about safety regulation changes to insure OSHA compliance within the industry

●Worked with a defined sales quota selling value and innovative solutions to decision makers within companies

●Increased sales territory through cold calling and networking

●Up sold products that would benefit customers and ensure OSHA compliance and employee safety

Education

Furman University May 2004

Greenville, SC

Political Science

B.A

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