Jon D. DeGraw

*** ******** **** ******

Valley Cottage, N.Y. 10989

845-***-**** –Home / 845-***-****-Cell

Experienced Service Professional

Summary

Comprehensive knowledge of warranty policies and procedures. Vast experience in service and parts department operations / inventory management (in dealer and aftermarket environments). Computer proficiency toward franchise-specific and in-house systems. Extensive background in all aspects of parts department operations and inventory financial management. Hiring, staffing, and training. Pronounced emphasis on obsolescence control. Comprehensive experience in Foreign and Domestic lines from both hands-on and administrative perspectives.

.Professional Experience

Palisades VW of Nyack-NY 4/2013-4/2015

Service manager for Volkswagen location. Hired and trained new staff of advisors and service support staff .Oversee staff of ten Certified technicians. Raised FRFT and CEI scores above regional scores within first three months. Lowered warranty costs and CPO recon costs within same period. Warranty receivable schedule at current levels within first sixty days. Increased dealer good will assistance warranty self authorization amounts above prior levels.

Jack Daniels VW of Fairlawn-NJ 12/10-4/2013

Service manager for Volkswagen division. Oversee staff of three service advisors and twelve technicians with centralized dispatch and foreman. Implemented extended hours for service and parts operations. Implemented in-house training for all fixed operations staff. Earned 2011 ytd Top Ten CEI achievement status.

Jack Daniels Audi of Upper Saddle River-N.J. 10/06-2/09

Parts and Service director for newest location of long established dealer group. Established processes and procedures to ensure high CSI and profitability. Warranty, costs and net profit structure addressed through direct hands-on interaction. Implementation of off-site prep and CPO recon center. Implementation of centralized dispatch and warranty coding. Obtained increased levels of warranty self authorization through gains in CSI and FRFT scores. Hired, staffed, and trained parts department. Established appropriate parts department inventory profile through efficient use of in-house system. Eliminated obsolescence accumulated within first year of operation. Directly responsible for all aspects of fixed operations.

Town Motors-Audi-N.J. 2/09-12/10

Fixed Operations Director. Achieved and maintained CSI and FRFT scores to record levels. Earned dealer self authorization at highest level. Increased profits and profitability. Implemented formalized training programs and lateral support team system. Direct supervision of three service advisors, warranty administrator, twelve technicians, and working foreman. Developed streamlined warranty submissions process, thereby lowering submission times to at or below AUDI recommended guidelines. Exceeded all established forecasts to date

. Education and Related

Master Level Certified VW Service Manager

Lincoln Technical Institute-Mahwah, NJ-member dealer council advisory board

Proficient in ADP and R/R DMS systems

NJ HAZMAT Certification

Master certified parts manager MOPAR.

Master certified parts and service manager MAZDA

NAPA store management training

BOCES automotive training

Dupont paint and refinishing training (NJ facility)

Automotive machine shop management

References

Personal and professional references provided upon request

Contact this candidate