Customer Service, Clerical

KATHY R SMITH

**** ******* ******, ************, ** 19150 *215-***-***** acp2e4@r.postjobfree.com

EXPERIENCE

US Security Associates (Hahnemann University Hospital) (2013 – Present)

Patient Services Associate (Sitter)

•Ensure the safety of high risk patients (e.g. fall risk, confused or suicidal)

•Accompany patients to laboratory testing, x-ray or treatments

•Assist patients with daily activities

•Pickup or return personal belongings and valuables to patients upon arrival or discharge

Allied Barton, (2012-2013)

Control Room Operator/ Security Officer (Perelman School of Medicine at University of Penn)

• Monitor CCTV and PTZ cameras for the campus, laboratories, door alarms, and freezer/cold box

alarms

• Record touring status of Security Officers

• Dispatch Security Officers to allow access for staff, students, caterers or vendors

Desk Receptionist/Security Officer (Penn Medicine Radnor) Radnor, PA

• Answered and transferred calls to requested Medical Departments or Specialists

• Greeted and Directed patients and vendors to Medical Departments or Specialists

Manpower (Corporate Call Center) (2011, 2012)

Licensed Insurance Agent

• Assisted members enrolling in Part D Plans, Medicare Advantage Plans, and or Medicare

Supplement Plans

• Provided information about plans and mailed Enrollment Fulfillment Kits upon request

Comcast, (2011)

Customer Account Executive

Assisted customers with paying account bills, troubleshooting technical issues and upgrading, upselling, and or installing new services.

Reed Technology Information Services (2007-2009)

Image Specialist

Scan, clean and crop drawing pages

Application Review Specialist

Verify data and drawings on patent source

Proofread and correct data errors

Kathy R Smith

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Verizon, (1993-2006)

Staff Clerk

Proofread and updated telephone listing information for Verizon’s White Page telephone directories

Corrected customer account information

Directory Assistance Operator

Assisted customers with obtaining telephone numbers and or addresses for residences and businesses.

Call Completion Operator Provided customer assistance in dialing telephone numbers

Connected customers to long distance providers

Directed or transferred customers to the proper departments to help with any telephone service problem

EDUCATION

Urban League of Philadelphia

Customer Service Training Program/ Certificate

Arbor Career Center

Office Occupational Program/ Certificate

James Martin Vocational Center

Nursing Assistant/ Certificate

William Penn High School

Communications/ Diploma

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