Customer Service Sales
Resume:
Darlene Richard
Calgary, AB T3H 2R3
Contact: 403-***-****
Email: acp25c@r.postjobfree.com
Introduction I am currently looking for a 6 month contract in the Calgary area.
I have worked in the Real Estate Investment and Marketing field for 18 years where I held positions
such as Director of Marketing Operation, Investor Relations Manager and Operations Manager. More
recently I have been focusing on the Marketing of new residential and resort Real Estate
Developments, working directly with the Developer and Architect.
I have had the pleasure of working on projects in Canada, USA, Mexico and Indonesia.
Experience Top Level Home Inspection
New Build Home Inspection – Calgary May 2014 – Current
Completing the Homeowner Orientation, Possession and Developer Pre-Inspection appointments for
New Developments in the Calgary area. Including both residential homes and High Rise
developments. Thoroughly inspecting each home to ensure they meet the Alberta New Home
Warranty and National Home Warranty programs.
D. Richard Consulting
Marketing Consultancy – Durban March 2011 – Jan 2014
I started my own Marketing Company in March 2009 assisting small businesses with their marketing
strategies. Consisting of creating their Marketing Campaign and implementing full scale marketing
efforts over 3 – 6 month period.
Kaya Kweru Resort, Mozambique
Marketing Manager – Durban March 2009 – June 2014
Marketing - Oversee the development of all collateral marketing materials, website design,
advertising placement, booking agents, travel agents and all other marketing related items.
Administration
Correspondence – prepare Resort Specials, Dive Packages & Surf Packages.
Database – Create and manage marketing & clients databases.
Email Campaigns – Send 3,000 - 9,000 emails monthly
Reporting – Marketing reporting to Owner.
Trade Shows – Attend and coordinate all industry related Trade Shows
Artisan Real Estate, Calgary
Director of Marketing Operations March 2006 – Sept 2007
Marketing - Oversee the development of all collateral marketing materials, website design,
advertising placement and interior design.
Director of Operations
Correspondence – prepare Prospect and Purchaser Updates.
Database – Create and manage contract & clients databases.
Reporting – Project reporting; traffic and prospect reports.
Website – Monthly changes of pricing, availability and updates.
Staff - Manage all aspects of multiple sales offices functions.
Budget & Accounting
Maintain project budget – ensure we stay within the approved budget.
Project Launch
Vendor Accounts – Set up accounts and maintain within budget.
Grand Opening – Event planning, design and print invitation and catering.
Training – Sales & Administrative training including creation of training manuals
Sales – Assist in sales during the initial launch program
Resort Strategies Group, Calgary
Operations Manager June 2004 – Mar 2006
Marketing - Oversee the development of all collateral marketing materials, website design,
advertising placement.
Director of Operations
Correspondence - Prospect and Purchaser Updates letters.
Database – Create and manage contract database.
Website – Monthly changes of pricing, availability and updates.
Staff - Manage all aspects of multiple sales offices.
Color Scheme Selection & Finishing Options.
Project Launch
Vendor Accounts – Set up accounts and maintain within budget.
Grand Opening – Design and print invitation and catering.
Training – Sales & Administrative training.
Sales – Assist in sales during the initial launch program.
Project Completion
Purchaser Inspections – Notification letter, Suite Inspection, Reporting.
Homeowner Manual – Compile property information for new owner.
Home Warranty – Compile warranty info for property and appliances.
Resort Exchange Program – prepare a marketing package for the purchaser.
Closings & Move Ins
Purchaser Notice - Prepare purchaser’s closing letter.
Closing Process - Create a timeline for closing process
Reports - Prepare all forms relating to Lawyer & Financial Information and Appraisers.
Tracking - Parking, Storage & Mailbox assigned to each suite.
Prepare Purchaser Orientation Update Letter.
Database - Implement & Manage Closing database.
Reporting - Liaison with Developer’s Lawyer & Purchaser Lawyers.
Maverick Real Estate, Vancouver
Marketing Manager January 2003 – March 2005
Project Launch
Vendor Accounts – Set up accounts and maintain within budget.
Grand Opening – Design and print invitation and catering.
Sales – Assist in sales during the initial launch program.
Project Completion
Purchaser Inspections – Notification letter, Suite Inspection, Reporting.
Homeowner Manual – Compile property information for new owner.
Closings & Move Ins
Purchaser Notice - Prepare purchaser’s closing letter.
Closing Process - Create a timeline for closing process.
Prepare Purchaser Orientation Update Letter.
Database - Implement & Manage Closing database.
Experience Jayco Productions, Vancouver
Accountant & Human Resources January 2000 – Feb 2003
Accounting & Human Resources
Payables & Receivable – All accounts.
Collections – Outstanding accounts and small claims court.
Inventory Control – monthly inventory of men and women apparel.
Payroll & Human Resources – Staff payroll review and supervision.
Benefits – Maintenance of Company and Employee Health Benefits.
Financial Statements – Prepare month end statements for Chartered Account.
Anthem Properties, Vancouver
Investor Relations Manager November 1995 – August 1999
Investor Relations & Customer Service
Inquiries – Client financial and investment inquiries.
Bank & Trust Co. – Reporting of funds.
Contracts – Preparation and reporting of all investment contracts.
Accounting
Reporting – Dividends and Tax reporting to investors.
Accounting – Monthly & Quarterly dividend preparation.
Commissions – Financial Advisors monthly commissions.
Legal
Offering Memorandum – Compile and Prepare Investment Offering Memorandum.
Public Offering – Compile all information when Company went public on Stock Exchange.
Property Management
Contracts – Monitored Retail and Residential Space rental contracts.
Inquiries – Rental property inquiries and reporting.
Human Resources
Office Management – Managed 80 employee office.
Team Building – Planned staff events for team building purposes.
Supplies – Established contracts for office equipment and supplies.
Magellan Properties, Vancouver
Investor Relations Coordinator & Executive Assistant October 1993 – Nov 1995
Investor Relations & Customer Service
Inquiries – Client financial and investment inquiries.
Bank & Trust Co. – Reporting of funds.
Contracts – Preparation and reporting of all investment contracts.
Admin – Office equipment and supplies, phone systems and computer function.
Accounting
Reporting – Dividends and Tax reporting to investors.
Accounting – Monthly & Quarterly dividend preparation.
Commissions – Financial Advisors monthly commissions.
Legal
Offering Memorandum – Compile and Prepare Investment Offering Memorandum.
Executive Assistant
Assistant to President and Vice President – mail, email, filing, typing and travel arrangements
Reference Letters and Recommendations are available. Please feel free to contact me to supply required documents.
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