Customer Service Rep

Kimberley Green

**** ** ******* **** ****, Port Saint Lucie, FL • acp1xr@r.postjobfree.com • 772-***-****

Professional Summary

Highly motivated and experienced Customer Service professional. Able to handle a fast pace and high volume of customer calls, with minimum to no supervision while focusing on the highest quality of customer service and satisfaction. Reliable, hard working, and dedicated team player who works well under pressure and also a team leader. Very attentive to details and enjoys learning new programs and processes. Excellent written and verbal communication skills.

Key Skills

Communications

Planning

CNA Trained

Organization

Telecommunication

Customer Service

Attention to Details

Excellent Cash Handling

Leadership

Skills

Windows

MS Works Database & Templates

Internet Explorer

MS Office Suite

MS Works Spreadsheet

Cash Register

Experience

McDonald’s Corporation- Port Saint Lucie FL, May 2013- May 2014,

Cashier, People Service, Customer Service, Crew Trainer

Took customer orders for food and drinks

Processed payments for orders including cash and credit/debit card

Trained new crew members in taking orders, cash handling, food preparation, bagging food, cleaning lobby and stocking

Cleaned the lobby and back rooms

Stocked front counter with supplies and items for sale

Verified draws were correct cash at the beginning, end and during shifts

Supervised 4-5 crew members working on the floor

Prepared beverages and fries to meet company standards

Bagged and handed out customer orders including counter, driver thru and waiting cars

Dealt with customer complaints to ensure repeat business

Did returns and exchanges following company policies

Aegis Communications- Port St Lucie FL, October 2012 - December 2012,

Verification Specialist, Customer Service Rep, Team Lead

Verified medical accounts to ensure correct enrollment plan

Supervised up to 25 call center agents

Recorded attendance and reported to supervisor any absences

McDonald’s Corporation- Port Saint Lucie FL, January 2011- March 2012,

Cashier, Crew Trainer, and Providing Customer Service

Same duties as above

Inlet Grove High- Riviera Beach FL, August 2009- May 2010

Library Volunteer

Printed papers for teachers,

Copied and organized paper work for Librarian

Organized and rented books to students

Inlet Grove High School Fort Cast Magazine- Riviera Beach FL, August 2008- May 2010

Journalist

Wrote and edited articles written by other students

Published articles written by other students about the school, activities and student activities

Advertised and sold articles published by the students and myself for and about the school

Stanley Book Store- Mandeville JA, July 2003-September 2006

Customer Service

Sold back to school supplies

Checked for books customers needed

Kept account of books and supplies

Restocked book shelves and supplies

Maintained accurate inventory of books on hand

Education

Indian River State College

Port Saint Lucie FL

05/2013- 07/2013

Indian River State College

Port Saint Lucie FL

08/2010-06/2011

Inlet Grove Community High School

Riviera Beach FL

08/2008- 05/2010

Wellington Community High School

Wellington FL

11/2007- 06/2008

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