Human Service Assistant and Administrative coordinator

Negotiation / Team Building and Leadership / Collaboration

Profile summary

Two years of experience with French Red Cross as a Monitoring and Evaluation Officer. Designed and prepared forms for surveys and monitoring, encouraging and building mutual trust, respect, and cooperation among team members. Analyzed information and evaluated results to choose the best solution and solve problems, sending reports to the manager and donors. Committed to the achievement of the project, high coordination, setting up and end goals.

Experienced in estimating resources required in respect to time, human recourses, material, equipment and vehicles, providing any personal assistance to a team member such as a medical attention or an emotional support. Possesses effective oral and written communication skills along with the ability to operate with a high level of autonomy and independence.

Highlights of skills:

Time and client management

Team building

Office procedures

MS Word / Excel

Reporting

Problem solving

Data Analyzing

Database Management

Budget Management

Senior Management Support

Relationship Development

Organizational Leadership

Adaptability

Conflict Management

Professional Experience

We Satisfy the Internet (WSI) May-2015

Volunteer as Administrative Assistant, Mississauga, ON

French Red Cross 2013-2015

Monitoring and Evaluation officer

Increased beneficiaries satisfaction by 75% through effectively training 30+ new employees over the period of 1 year

Developed and controlled plans and managed 3 projects successfully within 1 year

Built ongoing strategic relationships through volunteer community, training them regarding how to communicate with the community

Reduced time required to prepare reports by 50% thereby helping management to make important decision faster

Ensured activities were implemented in the appropriate way in respect to quality, community approach, and accountability

Designed and provided social assistance to community-based and non-governmental organizations in the areas of board and program development, community assessment, and process/outcome evaluation

Extensive background in developing and monitoring programs and organizational budgets

Designed financial protocols and procedures to control costs and monitor disbursements

Successfully analyzed humanitarian cases and reported any significant changes

Lead organizations and departments through periods of substantial growth and transition

Built and retained exceptional staff and created excellent work environments

Managed a team to develop a non-profit’s international expansion strategy

Successfully re-designed and updated the entire database

Designed and prepared all the forms for the surveys and monitoring according to the required and mandatory information

Translated all documents, contracts and agreements from English to Arabic

Other Work Experience

Administration Assistant Al-Saba Consulting 2003-2006

Stock Market Agent Gulf Bank 2001-2002

Education, Courses and Training

Newcomer Centre of Peel Labour Market Access Program, Mississauga, ON 2015

Global Marketing Management course, Columbia College, Missouri, USA 2011

General Education Diploma (GED), Missouri, USA 2010

Bachelor of Law, University of Baghdad 2000

Reference provided upon request

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