SHERRIE HOLSTON

***** ****** *****

Southfield, MI 48075

248-***-****

acp1vn@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a challenging position as an Information Technology Specialist where education and experience will be utilized.

EDUCATION:

09/13 to present WESTERN GOVERNORS UNIVERSITY

Bachelor of Science, Information Technology

Security Emphasis GPA: 3.5 Graduation Date: August 2016

05/07 to 08/10 FOCUS: HOPE, INFORMATION TECHNOLOGIES CENTER

Computer Information Systems

Certificate of Achievement: Class Valedictorian

CERTIFICATIONS:

CompTIA Project+ (PK0-003)

Microsoft Certified Professional (98-349 MTA)

Microsoft Technology Associate (98-349 MTA)

CompTIA Security + (SY0-301)

CompTIA A+ Essentials (2009 Edition)

CompTIA A+ Practical Application (2009 Edition)

CIW Web Foundations Associate 1D0-610

Microsoft Certified Application Specialist (MCAS) in

Word 2007, Excel 2007, PowerPoint 2007, and Windows Vista

International Business Training Association (IBTA) Certified Business Professional in

Customer Service

Dell Certified Systems Expert-DCSE,Dell Online Self Dispatch-DOSD

TECHNICAL SKILLS:

AdminStudio, Wise Package Studio, AutoIt, System Center Configuration Manager SCCM,

System Management Server SMS, VMware, Cisco, Voice Over Internet Protocol VoIP

Proficient in Microsoft Office 2007/2010/2013 Suite, Office 365, Intune, Exchange Outlook, Lync

Window Server 2003, Build and Image pcs, Configure Wireless Networks,

Install, Configure, and Repair Network Printers: HP, Ricoh, Dell

Install and Troubleshoot Software, Operating Systems, and Citrix

Configure Partitions, Change Boot Order, Dual Boots, Raid, SCSI, and BIOS setups

Install and Configure Windows 7, Windows 98, 2000, XP, Vista, and Virtual PCs

Install and Replace Hard Drives, Expansion, NIC, Memory, and CPU

Knowledge of Motherboards, Form Factors, RAM, Processors, Drivers, and NTFS

Perform Preventative Maintenance, Recovery CD, Disk Clean ups, Disk defragmentation

Navigate Users Interface–GUI, Control Panel, System Properties, Device Manager

Navigate Windows Explorer, Manage File and Folders, Map Drives, DOS commands

EXPERIENCE:

06/14 to 05/15 MICHIGAN COMMUNITY, VNA

INFORMATION SUPPORT SPECIALIST

Microsoft Office 365 administrator, responsible for maintenance to organization’s cloud service subscription

Create, and sustain security groups, distribution groups, shared mailboxes, sites, SharePoint, Exchange, and Lync

Windows Intune Administrator monitoring security services, malware, devices and users, implement windows updates

Provision new users, assign license, grant permissions, imaging, asset control for all devices and IPhones

Responsible planning and administering projects with multiple IT vendors such as : Verizon, Broadconnect, VFax, VOIP.ms

Provide support for the entire team, visiting nurses, and clients to ensure tasks are completed successfully

10/13 to 05/14 MEDIMPACT HEALTHCARE SYSTEMS

RANDSTAD TECHNOLOGIES / CONTRACTOR

TECHNICAL SUPPORT ANALYST II

Create and manage email accounts using Microsoft Exchange System Manager

Provided first level support to end user’s for hardware and software related issues

Handled multiple help desk calls for troubleshooting: Windows Remote Assistance, Remote Desktop

Installed and configured Symantec and Cisco AnyConnect VPN Client

Perform numerous tasks with Active Directory Administrative Center :

Create new user account or manage existing user accounts

Create new groups and manage existing groups

Create new organizational units (OUs) and containers or manage existing OUs

Restore, backup, create, and delete group policies using the Group Policy Management Console

Install, configure, create account for Jabber using Cisco WebEx Connect Administration Tool

Configure and Install Cisco IP Phone 6 button (supervisor) and 2 button (customer service)

Patch ports and switches for network connect in the Intermediate Distribution Frame (IDF) closet

SHERRIE HOLSTON 248-***-**** Page 2

08/13 to 10/13 COMMUNITY LIVING SERVICES

SIERRA ITS / CONTRACT

IT SECURITY HELP DESK TECHNICIAN

Setup and enable new employees in Active Directory, also disable all network capabilities

Create / reset passwords for users, and troubleshoot network, hardware, and software issues

Image and install all applications on laptops / desktops for new employees

Set up mobile device for 4G hotspots for wireless connect to access network

Configure Microsoft Outlook 2010, network printers and ITP networks phones

Revoke / Give permissions to employees to folder/files

Create personal home drive for document storage for users

Grant access and troubleshoot to several applications, such as FoxPro

Asset inventory monitor and application license record keeping

02/13 to 07/13 CORETEK SERVICES, INC.

TECHNICAL CONSULTANT / Virtual Applications Packager

Create Microsoft Installer MSI using AdminStudio InstallShield and Wise Package Studio

Remote Desktop Connection and Juniper Network to allow access to client’s environment

Repackaging, testing, and bundling applications.

Create .MST transforms for package manipulation using the data from the original .msi:

adding/removing shortcuts, editing/importing registry keys, tailored to fit the client’s needs

Knowledge of .bat, .fil, .ini, .ico, .dat, .aot, .axt files etc. for the packaging process

Run PS exec to convert to Command Prompt to test applications

Create AutoIt scripts to create .exe for web links and custom actions

SCCM and SMS software distribution

Prepare install and uninstall batch files for deployment through SCCM

User Acceptance Test UAT evaluation given to software to ensure it meets the goals during

the design for preparation for SCCM deployment

Visit client’s site for Active Directory migrations and troubleshooting failed bundles.

11/09 to 09/12 APEX SYSTEMS, INC.

DELL CONTRACT: SITE: ST JOHN PROVIDENCE HEALTH SYSTEMS

FIELD SERVICE TECHNICIAN

Provided first level support to end user’s requests over the phone and face to face contact

Troubleshoot and resolve issues on Windows XP and 7, Office 2007 and 2010

Handled over 60 inbound calls, outbound calls, incidents to resolve hardware and software issues for end users

Create request, incident, parent and child tickets, maintain service level agreements an adhere to priority timing

Begin remote control session using Bomgar Representative console to troubleshoot

Participated in 24x7 on-call rotation supporting over 5000 end users

Install base image, configure BIOS, configure wireless networks, basic knowledge of VoIP and Cisco

Join PC’s to domain for members, desktops, workgroups, and troubleshoot profile setups

Utilize Citrix Systems and Novell Console One

Assist with the configuration of Outlook 2003, and Outlook 2007

Assist with the configuration Blackberries, IPhones, and Androids

09/07 to 09/10 FOCUS: HOPE, INFORMATION TECHNOLOGIES CENTER

INFORMATION TECHNOLOGY HELPDESK

Handled over 30 incoming calls from faculty and student for technical support issues

Supported Windows; XP, Vista and 7, Microsoft Office (Excel, PowerPoint, Outlook)

Resolved level one issues: password reset, installing and uninstalling applications

Installed hard drives, RAM, central processor units, and printers

Created, deleted, and monitored user accounts

Configures TCP/IP addresses and network connections.

Assist faculty with student training

11/08 to 02/09 BLUE CROSS BLUE SHEILD/THE BARTECH GROUP, INC,

CUSTOMER SERVICE / DATA ENTRY / CONTRACT

Handled inquires from subscribers for coverage information

Executed contract maintenance: cancellations, adding/deleting family members, and reinstatements

Prepared letters requesting Power of Attorney documents from subscribers for family members

Processed medical, dental, life Insurance applications for potential direct billing customers

Completed Medigap applications for the General Motors retiree’s medical insurance conversion

SHERRIE HOLSTON 248-***-**** Page 3

04/07 to 01/08 INDUSTRIAL DISTRIBUTION GROUP

INSIDE SALES REPRESENTATIVE

Handled incoming calls from consumers and sales representatives for quote for potential orders

Partnered with sales representatives to prepare sales orders by calculating margins and freight factors

Contacted varies vendors and manufacturers for IDG cost and contract agreements

Initiated the process for becoming a distributor, set up vendors, and manufacturers

Generated purchase orders for products from vendors and manufacturers

Request PPAP and understand the APQP process for quality purposes

Monitored and released blanket orders from customers, order acknowledgements to confirm receipt

Maintained open order reports and audit reports

2/06 to 11/06 TAPCO INTERNATIONAL CORPORATION

CUSTOMER SERVICE REPRESENTATIVE

Handled incoming calls from consumers for product information, technical support, and order entry

Researched customers concerns and applied problem determination

Prepared freight claims for consumers and entered third party billing for orders

Issued debits and credits to correct any errors or changes made to an order

9/04 to 2/06 WASTE MANAGEMENT

CUSTOMER SERVICE REPRESENTATIVE

Handled incoming calls from consumers for problem determination

Researched and rectified misapplied payments

Issued credits and debits for missed pickups on trash, recycling, and bulk services

Prepared special orders for bulk trash removal

1/00 to 8/04 SECO CARBOLOY, INC.

INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE

Handle incoming calls for order entry, technical support, and cancellations

Expedited special orders using Movex

Managed blueprint drawings sent from customers for engineering approval

Created purchase orders to buy special materials and forecast for future inventory

Recommended products to up sell for marketing purposes and incentives

Software: Outlook, Lotus Notes, EDI, PeopleSoft, and AS400

Data Entry: 10000 ALPHA 11000 NUMERIC Typing: 40 WPM

6/94 to 12/99 CENTRAL CORPORATE CREDIT UNION

MEMBER SERVICE REPRESENTATIVE

Verified and transferred domestic and foreign wires controlled by US Central

Placed stops and closes on member and corporate accounts

Prepared draft adjustments for check sorter errors clearing the wrong amount or account

Provided draft inquires, source of receipts, statements, and photocopies

5/90 to 3/94 CREDIT ACCEPTANCE CORPORATION

CUSTOMER SERVICE REPRESENTATIVE / TEAM LEADER

Assisted the customer service representative with consumer’s payment arrangements

Mastered several managerial duties and trained new hired employees

Finalized the recommendations for vehicle repossessions

SPECIAL SKILLS: Certified, excellent communication skills, fast learner, dependable and a team player

MARKETING PROFILE

Sherrie Holston

“Sherrie is an accomplished IT professional who has been in technology for over 7 years having supported Windows and Linux operating systems, Microsoft Office support, and troubleshooting hardware and software break/fix issues. Along with her experience in technology, she also has multiple certifications CompTIA A+ and CompTIA Security +. She brings forth skills as a Technical Support Analyst, along with Systems Engineer, and IT Security. For the last 5 years, Sherrie provided hands-on support, administering, and maintaining technologies including Windows Server, Microsoft Office 365, Exchange, VMware, Juniper Firewall, VoIP, and Active Directory. She also has enrolled into a university to complete her Bachelor of Science degree on Information Technology with an emphasis in IT Security. She has many years of customer service and is an incredible people person. She is extremely excited for this next role where she can use her education, her technical knowledge, and her customer service to help your company meet your goals.

Contact this candidate