James Heister

**** ********* *** . *******, **** 45150

513-***-****

acp1p4@r.postjobfree.com

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OBJECTIVE

To obtain a position in which my skills and experience are utilized in

maintenance, growth and expansion of a profitable customer base.

SKILLS

. Management of all aspects of a retail establishment including A/R, A/P,

payroll, inventory control, sales, marketing and employee management

. Development and maintenance of customer relationships including sales

and customer service

. Initiation and organization of efficient work flow, schedules and

procedures

. Creation and implementation of sales and marketing strategies

. Strategic and creative thinking

. Leadership and management of personnel

. Written, verbal and personal communication

. Ability to problem solve efficiently

. Proficiency with various computer software including MS Office,

Networking, AR/AP and database programs, Sales Force

EXPERIENCE

November 2013 to Present

Anderson Merchandisers 5601 Granite Parkway, Suite 1400, Plano, TX 75024

Territory Sales Lead: supervision and development of the assigned

associates to drive sales and meet retailer and client expectations in a

territory of four stores. This responsibility is demonstrated by

effectively selling and educating customers and store personnel about

product lines and other project (s) deemed necessary. Optimal results are

achieved by implementing the Anderson Approach, which consist of

Collaboration, Presell and Awareness, Implementation, Reporting and Post

Reporting.

Duties/Responsibilities include:

. Collaboration with Store management; train, supervise, and develop

skills of Sales Merchandisers

. Pre-Sell and Awareness: consistently meet placement goals through

advance planning and communication with store management.

. Implementation: lead, coach, and execute all projects in all areas of

the store.

. Reporting: DSM in assessing status of current programs and promotions

within the district; provide store management competitive shopping

data.

. Post Reporting: Communicate sales and promotional placement results

with Store / Market management.

Accomplishments:

. Improving successful execution of in store projects.

. Improving communications with store management.

. Successfully training and developing the skills of two new Sales

Merchandisers to exceed goals and standards

July 2012 to November 2013

Rainbow Swing Set Superstore 848 Molly Lane, Milford, OH 45150

General Manager/Sales Manager: overall management of retail store serving

southern Ohio, northern Kentucky and West Virginia

Duties/Responsibilities include:

. Entire store management, including daily sales, inventory, install and

customer development reports

. Sales, including customer relations to sale closing

. Inventory, including product ordering

. Contractor management, including scheduling and payments

. Customer service, including warranty and replacement

. Employee supervision, including hiring and training

Accomplishments:

. Increased sales approximately 15% from previous year

. Successfully eliminated excessive inventory through sales.

. Upgraded sales invoicing procedures and recording

. Improved contractor relations with better scheduling, reporting and

payment

. Improved customer relations by eliminating warranty claim back log

Nov 2011 to July 2012

Coyne Textile Services 1425 Villa Ct # 1, Middletown, OH

Regional Account Manager: management of existing commercial textile

accounts over the Midwest region (includes Pittsburgh, Detroit, Cleveland,

Columbus, Toledo, Dayton, Cincinnati, Chicago and surrounding areas)

Duties/Responsibilities include:

. Maintain and enhance relationships with existing customers

. Identify new sales opportunities to expand services to current

customers

. Address and correct customer concerns and issues

. Renew soon to expire contracts with current customers

. Identify reoccurring issues and present possible solutions to plant

management

Assist sales staff in developing new opportunities

Accomplishments:

. Created the position of Regional Account Manager, establishing

guidelines and procedures for the position

. Identified and organized customers based on current revenue, potential

revenue and customer satisfaction values

. Identified and organized potential sales leads for several territories

within the Midwest region

Feb 2010 to Oct 2011

Alsco 9996 International Blvd, Cincinnati OH 45249

District Manager: management of a distribution center for a linen, uniform,

industrial textile service company for a territory spanning from Columbus

Ohio to Lexington Kentucky.

Duties/Responsibilities include:

. Initiate, develop and maintain customer relationships with a wide range

of customers (dining, hospitality, industrial) through customer visits,

reviews and account analysis

. Management of route sales representatives to ensure proper customer

service, invoicing and compliance with company SOP's

. Establish new customer relationships with corporate accounts

. Assist sales staff in developing new opportunities

. Establish and monitor inventory requirements

. Monitor and manage costs of labor, fleet management and overhead

. Maintain and monitor success by use of KPI (Key Performance

Indications)

. Ensure compliance with DOT and union regulations

Accomplishments:

. Increased customer base by 10% and revenue by 20% in one year by

initiating and negotiating contracts with local and corporate accounts

. Oversaw the transfer of distribution center to a larger, upgraded

facility

. Decreased overhead by proactive fleet management, route restructuring

and labor distribution

1992 to Feb 2010

COPYworks, Inc. 8162 Mall Road, Florence, KY 41042

Owner: management of a retail/wholesale printing and digital copy business

Duties/Responsibilities include:

. Management of daily operations, sales, labor and equipment costs

. Develop and implement sales and marketing strategies

. Develop and maintain inside and outside sales relationships with

individual and corporate customers

. Accounting/Bookkeeping of AR, AP, Daily Sales, Inventory

. Organization and scheduling of work flow and materials

. Establish/Maintain/Upgrade IT infrastructure, including hardware,

software, network integration

. Maintenance of digital printing and finishing equipment

. Desktop Publishing/Graphic Arts

Accomplishments:

. Responsible for the creation of a start up business from business plan

and marketing to sales and production

. Responsible for the growth of business from start up to a peak of

$500,000 in annual sales

1991 - 1992

Goodwill Industries Cincinnati, OH

Maintenance Manager: Maintenance, Repair, and Facilities Management

1991 - 1992

Electronic/Electrical Contract Work for Various Companies

Electrical/Electronic Technician: development and manufacture of equipment

for U.S. D.O.D.

1984 - 1990

U.S. Navy

Nuclear Electricians Mate, Petty Officer Second Class

EDUCATION

1985 US Naval Nuclear Power School, Orlando, FL

1985 US Navy Electrician's Mate School, Great Lakes, IL

1984 Bowling Green State University, Bowling Green, OH

Some College Coursework Completed, General Studies,

1983 Graduate - St. Xavier High School, Cincinnati, OH

COMMUNITY INVOLVEMENT

Northern Kentucky Special Olympics, Past Chairman Celebrity Golf Outing,

volunteer for various events

YMCA, coaching various sports, Basketball, Baseball, Soccer, Flag Football

Covington Kenton County Jaycees

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