Customer Service Manager

Mr. Ripal J Patel

*** **********, **, ********, ******

587-***-**** *************@*****.***

Objective

To obtain a job that offers a vibrant workplace where I can use my background education, past

experience and proven customer-relationship strengths to give my best.

Summary of qualifications

• Over 2.5 years of overall experience in diverse supervisory roles

• High level of customer service skills

• Experience and knowledge of basic accounting

• Expert with computerized methods, Knowledge of Excel, Word access and PowerPoint

• Profound knowledge of planning, organizational, observation and control methods.

• Exceptional ability to be detail-oriented and handle multiple tasks

• Ability to work independently and in a team.

• Ability to write reports, business correspondence, and procedure manuals

• Better understanding of all general safety procedures

• Outstanding ability to understand and follow verbal and written instructions

Work Experience

Marketing Manager (Full time) June 2010 - Sep

2011

Pidilite PVT LTD, Ahmedabad, India.

• Research and analyse market trends and main competitors in the market.

• Conducting frequent surveys among the customers regarding the requirements of products at

present and estimating the requirements in the future.

• Explored ways of improving existing products and services, and increasing profitability

• Identified target markets and developing strategies to communicate with them.

• Encourage staff and developing new techniques for growing in competitive market

Gas station cashier: (Part Time) Nov 2012 –

Nov 2014

Esso Gas station, Etobicoke, Ontario

Gas station Cashier: (Full Time) Sept 2014 –

Feb 2015

Esso on the Run, Toronto, Ontario

• Maintain cash drawer, accept payments and manage coupons and receipts

• Oversee cash management procedures. Monitor and analyze reports relating to daily short or

over cash Prevention and reports trends to the General Manager

• Ensure accurate stock levels by performing precise cycle counts and monitoring ordering of

product and supplies with a computer and/or handheld device

• Facilitated the delivery of goods and merchandise for the gas station and convenience store.

• Respond to customer requests in a timely manner

Education

Bachelor of Applied Business Sept 2012 – Sept

2014

International business management Degree in P G Diploma

Seneca College, Toronto Ontario

Bachelor of Business Administration Degree June 2007 - March

2010

BWTIBA, Gujarat University, Ahmedabad, India.

Reference available upon request.

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