Customer Service Manager

Christina Brown-

***** ******* ***.

Poway, CA.**064

Cell: 619-***-**** - acp1d2@r.postjobfree.com

Summary

I have 23 years of customer service and management experience. I am willing to learn new

programs and anything else you give me as a challenge. I am very organized and self motivated. I

strive to do the best at any job given to me.

I have used Excel, Microsoft Office, Quick books, Microsoft word and other computer programs

over the past several years while inputting orders, making posters, signs, and business cards. I am

great in customer relations and working with math. Also I have been employee of the month in

my past jobs and top seller in my current jobs. I’ve helped with Payroll and made the schedule for

my current jobs. I have volunteered at my children’s schools and helped kids learn on computers

and with their handwriting skills. I have learned SOP in a retail environment and how to set up a

few plan a grams and drive aisles.

Highlights

Self –Directed Professional

Self –Orientated Mature

Time Management Excellent Communication Skills

Accomplishments

From 2002-2006 number one consultant in Tupperware.

Promoted to Shift Manager after 3 months of employment.

Increased office organization by developing a more efficient filing system for our customer

database.

I’ve worked with Kindergarteners through sixth grade on their handwriting and math in order to

help them become more efficient.

My current jobs I am top seller.

Experience

Flow Team

April 2015-current

Target

Unload truck, bowl out boxes, stock shelves

Cashier

September 2014-April 2015

Michaels- Poway, Ca

Customer service, Achieved the most emails every month I’ve worked there to meet our daily/

month quota for the store.

Assistant Manager

March 2008-March 2015

My Kids Clubhouse- Poway, Ca.

I created and maintained spreadsheets using Excel for our member databases and birthday party

invoices. Managed daily office operations and maintenance of equipment. Planned parties for

members and used Microsoft Word and Office to plan and make the activities for the parties. I

planned activities for camps using Excel and Office. I also interview and train new employees.

Assistant Manager

November 2009-September 2014

Luc’s Bistro- Poway, Ca.

Helped owner handle all media and public relations inquiries with promotions. Facilitated

working relationships with the building management. Updated menu on company website.

Managed the day-to-day calendar for the company owner. Created and maintained spreadsheets

using Excel to develop reports and inventory lists. Ran the POS system for the company and

inputted new data when it needed to be changed. Helped changed the menu and design it.

Consultant/ Manager

2002-2015

Tupperware-San Diego Ca.

Identified prospective customers using lead generating methods and performing cold calls.

Participated in various incentive programs and contests designed to support achievement of

production goals. I was Manager for 4 years out of the 13 years. Was in the top 5 of the consultant

in sales of the district in the first 6 years of selling.

Customer Service

February 2007 –March 2008

University Air and Co .La Mesa Ca. selling

I got leads for Trane air conditioners in Home Depot for customers that lived in a house or needed

them in a business environment. I got a $100 bonus for each sale and $500 if I got the most sales

each month. I achieved both of quiet often. I also answered phones on down time at the main

office and set appointments.

Cashier

November 2006-December 2006

Hickory Farms- El Cajon, Ca.

Seasonal, Cashier

Shift Manager

December1991-November 1997

McDonald’s- Virginia Beach, Va.

I was in charge of 40 employees. I was in charge of the receiving truck. It consisted of unloading

the products and restocking the freezer. I had to do the inventory logs, and count the safe. I also

was in charge of birthday parties and the hiring and training of new employees.

Education

Salem High School

1995 Graduated with Honors

Virginia Beach, Virginia

Tidewater Community College

June 1996 Interior Design, one semester

Virginia Beach, Virginia

Mesa, City, and Miramar Community College

2009-present Business Management

20 credits

San Diego, Ca.

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