Customer Service Manager
Resume:
Jessica D'Amato
Croton-on-Hudson, New York 10520
C: 914-***-**** H: 914-***-****
acp1cq@r.postjobfree.com
EDUCATION
Jan ‘13
Bachelor’s Degree in English
Hunter College, New York, New York
Concentration in Creative Writing
May ‘04
Yorktown High School, Yorktown Heights, New York
Honors
EXPERIENCE
March ‘13 – Oct ‘13
Head Teacher
The Goddard School
Yorktown Heights, New York
Teaching toddlers basic motor skills, language arts, creative art, social interactions
Developed daily portfolios for family review
Met with parents on a one-to-one basis for updates of child’s progress
Attended seminars, trainings and monthly meetings
Supervised a classroom of 5-8 toddlers
Set up monthly and weekly themes for classroom
Completed incident reports as needed
Trained Assistant Teacher
Wrote weekly and monthly lesson plans and themes
Jan ‘11 – Sept ‘12
Assistant Teacher
Mommy N’ Me, Daycare Center
Shrub Oak, New York
Worked with infant, toddler and school aged children
Preparing breakfast, lunch and snack
Facilitating nap time, circle time, reading time, arts and crafts, homework help, indoor/outdoor activities
Attended monthly meetings and training sessions
Open and closed center
May ‘08 – Jan ‘11
Integrated Products Customer Service/Sales Representative
Chase Media Group, Yorktown Pennysaver
Yorktown Heights, New York
Interaction with customers via phone calls and walk-ins
Typing advertisements, confirming payment, using cash register, filing, organizing
Knowledge of Microsoft Office, BrainWorks, AdPerks, Outlook and other miscellaneous computer programs
Covering reception/switch board when needed
Outbound/Cold Calling, pitching miscellaneous products to customers, closing sales
Jan ‘07 – March ‘07
Intern
Fox News - Good Day New York
New York, New York
Preparing for each morning show: sending Lottery Number Information to the Control Room, Running script changes to anchors, control room, news room
Running scripts in a timely fashion to the anchors
Filed, organized and located video clips for Production Assistants
Observed on-site interviews and helped reporters at different events
Escorted celebrity guests to the green room/make-up room
Provided guests with a comfortable environment before their segment/interview
‘02 – ‘05
Barrista, Cashier/Acting Manager
The Coffee Beanery
Yorktown Heights, New York
Interacted with customers, open/close register
Stocked store/placed orders efficiently
Acting manager
PROFESSIONAL AFFILIATIONS
Founder and Fundraiser for Young Yorktown Advocates United (YYAU)
Nominee for “Woman of the Year” in Yorktown Heights
Campaign Volunteer for local elections
Advocate for senior citizens
Presented at board meetings/community meetings
SKILLS
MS Word, PowerPoint, various forms of proprietary and industry specific software packages and databases. Proficient with both Mac and PC platforms.
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