Regina Wright

**** ******** **

Jacksonville, FL 32277

904-***-****

acp14s@r.postjobfree.com

Objective: Seeking full time employment with an employer who will utilize my extensive customer service experience to expand their business opportunities. Looking for an employer who promotes within to provide me with advancement opportunities as well.

Skills:

Clerical

Customer service

Food services/ Hospitality

Call center experience

Medical Assisting/ Medical Billing and coding

Retail Sales/ Logistics

Light Industrial/ Warehouse experienced

Experience:

ATT, Jacksonville, Fl

Subject Matter Expert ( Supervisor )

Training/Coaching new trainees of company policies and procedures

Communicate within the multiple departments of the company

De-escalate troublesome business escalation calls and other correspondences.

Deliver professional customer service experiences with every interaction.

August 2013- currently employed

Ross inc., Rosenberg, TX

Customer Service Supervisor

Retail sales

Loss prevention

Store Logistics

Training/ Coaching new trainees

Marketing/ Pricing

Processed cash/ credit/ check transactions

October 2012- January 2013

Citibank, Jacksonville, FL

Customer Service

Accepted inbound/outbound service calls

Processed referrals for loans/lines of credit

Processed credit adjustments and referrals for fraud investigation.

Offered promotions or new services to loyal or new customers.

Communicated with various bank departments

Assisted on debt consolidation or repayment options.

October 2007- February 2009

Education/ Certifications:

Everest University - Medical Assistant April 2010

CPR/ AED/ FIRST-AID Certified

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