Ghadeir Alwahidi

**** ****** ****, ********** ** L7M 4K7 • 905-***-**** • acp121@r.postjobfree.com

Summary of Qualification

** *****’ experience as a leader and facilitator: supervisory and management assistant

experience

High level of integrity and approachability: deal with sensitive and confidential

information and work alongside management to reinforce procedures

Strong interpersonal skills (motivating, delegation, conflict management, negotiating and

persuasion) to form effective working relationships with people at all levels

Demonstrate a high degree of organizational and time management skills: gained through

pursuing full-time education and employment simultaneously

Proficient computer literacy gained through administrative experience

Fluent in Arabic and English: able to read, speak and write

Education

HRPA’s certification Expected to complete by 2016

Human Resources Management program

McMaster University. Hamilton, ON

Honours Bachelor of Arts 2010-2014

Major in Sociology; Minor in Psychology

McMaster University. Hamilton, ON

Relevant Course Work:

Human Resources Management, Macro and Micro Economics, Statistical Analysis and

Research Methods

Experience

Tim Hortons 2005- Present

- Supervisor (2006- Present)

Supervise a team of 5-8 crew members to increase morale and productivity by 50%

through monthly professional development initiatives

Coordinate with management for selection and recruiting, on-the-job training and

coaching of new associates

Document and report ongoing performance in a clear manner to management

Conduct 3-5 employee orientations each month, providing comprehensive overview of

company policies to ensure employment legislation and all laws are being followed

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Delegate and observe day-to-day activities, coordinate breaks for hourly associates, to

improve daily and weekly labor reports

Plan and execute strategies to increase sales by at least 20% and achieving targeted costs

Assist in running the company’s wide incentive programs

- Crew Member (2005-2006)

Follow all company customer service policies and procedures

EggsActly Breakfast and Lunch 2012- Present

- Head Server

Assist with selection and training of new employees to ensure consistent managerial

standards

Maintain proper dining experience, deliver items and exceeded customers’ needs

Understand and communicate products and services available

Input 40 customer orders on a daily basis, consistently exceeding the average by 60 %.

Receive constant positive feedback from customer interactions

Strategically implementing tactical solutions to employee’s issues and customer

complaints

Halton Family Pharmacy: Remedy'sRX (Summer) 2011

- Transcriptionist/ IT Support

Converted paper-based medical documents to electronic medical records (EMR)

Troubleshoot/resolve PC hardware/software issues; perform upgrades, data transfers

through proficient use of computer equipment and software packages (i.e. Microsoft

Office, electronic calendars)

Worked alongside staffed nurses to configure any technical issues

Skills

Office Applications: MS Word, MS Excel, MS Power Point, MS Publisher

Statistical Program SPSS: data cleaning, analysis, entry and coding

Interests

Reading

Continuing Education

Healthcare/sciences

Health and fitness

References available upon request.

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