Rachita Nigam, MBA

Park View City *, Sector **, Sohna Road, Gurgaon, Haryana – 122001 852-***-**** acp0vc@r.postjobfree.com

Education

Pursuing PGDHRM (Distant Learning) Symbiosis Centre for Distance

Learning, Pune (2014- )

Masters of Business Administration (Finance and Marketing) R.V College, Bangalore 2001–03

Strategic Business Planning Bangalore University 2002

Certificate in Computing (Windows) IGNOU Bangalore 2000

Bachelor of Commerce A.N.D College, Kanpur 1999-2001

Professional Summary

• A capable, experienced (over 8 Years) communications specialist with an unrivalled ability to understand a client’s objective, industry and

mission statement.

• Hands-on management experience that includes determining initiatives and establishing team goals, delegating responsibilities, facilitating

work flow and providing feedback, administering evaluations and completing projects on time.

• Proven ability to use the web and social media to engage with the target audiences on behalf of the client and get the core messages across.

• Experience in handling face-to-face enquiries from customers providing help and advice to customers using the organization’s products or

services.

• Excellent communication, leadership, motivational skills and can interact effectively with clients, business prospects and staff.

Professional Experience

Dec 2013 – Present Williams Sonoma India Pvt. Ltd Gurgaon, Haryana

Office Coordinator

• Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. – by phone, in person, and

email. Responsibility for development & implementation of efficient office systems

• Responsible for keeping office equipment maintained

• Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space

schedules, securing food and supplies, copying + faxing

• Responsible for incoming and outgoing mail, shipping and receiving

• Responsible for maintenance of common spaces for appearance and functionality

• Responsible for managing supplies and maintenance of storage areas

• Provide support for teams: staff travels arrangements and expense tracking, program and stipend supplies, etc.

• Provide support for Marketing/Communications; maintain mailing list, assist with mailings and packets, web updating

• Provide support for IT department: help monitor staff needs, assist staff with problem solving, assist IT staff as requested

• Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time sheets

• Provide support for Finance; monitor staff credit card purchases and documentation, reconcile monthly VISA bill

• Track and help manage ED calendar, assist with meeting set up, and other duties as assigned

• Assist with Board communications (mailings, meeting support, catering)

• Research education topics and prepare memos for background

• Scan the Inquirer, Daily News, Public School Notebook, and other national services for development opportunities,

• RFA mentions, significant events, federal, state, or SDP policy changes, etc.

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Feb 2013 – Nov 2013 Regus Corporation Gurgaon, Haryana

Senior Customer Service Representative

• Creates and maintains customer relationships. Interfaced with the customer to understand their business needs, workflows and business

processes to provide appropriate solution packages.

• Contributes to the overall revenue of the centre by identifying opportunities and actively up selling/cross selling Regus products and

services. Ensure that all service charges are captured and entered into the POS (billing system) on a daily basis.

• Serves as the primary backup for the Centre Manager, conducting the “Customer Journey” steps thoroughly, touring clients, handling client

concerns, coordinating questions through to resolutions with the RSCs on behalf of the clients, etc.

• Strong team leader and a mentor to new CSRs, with demonstrated team-building skills, including experience in creating individual and

team incentives, organizing retreats and other morale building activities.

Apr 2012 – Feb 2013 IBIBO.Com Gurgaon, Haryana

Seller Accounts Manager

• Partnered with marketing team to educate the existing customers with new product solutions and technical features to drive add-on sales.

Perform a variety of duties aimed at managing the employer’s client relationships, as well as developing new business from existing clients.

• Responsible for creating, developing and managing content for organization’s products as per specified guidelines. Suggest new

innovations and processes to improve the content offering.

• Writing, Editing and proofreading of product’s content and maintaining quality standards. Publishing the content on the web portal by

developing in HTML and CSS.

• Conducted market research to understand demographic trends and customer preferences to support company’s (client) strategic objectives.

• Created and launched promotions and advertising efforts using digital media that increased brand visibility and customer base.

• Handling face-to-face enquiries from sellers that sold their products on Tradus website, providing help and advice to customers using

Tradus as a portal to sell their products.

• Handling customer complaints or any major incidents, issuing refunds or compensation to customers, if needed.

• Making sure that the sellers receive their payments on time their contacts are filed with the company and when any user end customer has

problem with the sold product sorting the issue with the seller.

Sept 2009 – Mar 2012 Kanpur Scale Care Pvt. Ltd. Kanpur, Uttar

Pradesh

HR, Executive

• Review applicants to evaluate if they meet the position requirements.

• Closure of the positions - as per the resource requirements at different level.

• Preparing the Job Descriptions and Job Specifications for the open positions as and when required.

• Coordination with consultants & line managers.

• Arranging walk-in interviews and Salary negotiation.

• Responsible for the regular database maintenance along with updating of new joiners details & deletion of resigned resources.

• Also liable for generating new employee codes.

• Responsible for Maintenance of active database of eligible candidates for ready reference.

• Responsible for ensuring completion of joining report and other forms along with handling Personal Files and query handling.

• Follow up with Managers / Heads for the confirmation forms of employees, preparation of confirmation letters and Appointment Letters.

• Maintaining the registers of attendance, leaves and out duties.

• Prepare the monthly attendance report and forwarding the same to the accounts department for salary computation

June 2006 –Aug 2009 Orion Automation Systems Bangalore, Karnataka

HR & Admin Executive

• To assist the manager in the full spectrum of human resource management and related functions;

• Assist in developing, implementing, maintaining and reviewing of company policies, rules and regulations in compliance with all

applicable employment laws, statutes and regulations;

• Provide support for manpower planning, recruitment and selection process;

• Handling payroll including statutory deductions;

• Assist in the identification and analyses of staff training, development and career support needs;

• Able to handle matters relating to expatriate applications;

• Assist expatriate employees with expatriate assignments and related HR matters, to visa/work permit matters;

• Assist to conduct orientation / Introduction for new employee;

• Assist to organize employee community & recreational activities;

• Processes and handle documentation such as routine reports, insurance policies & claims etc;

• Monitor the inventory, and maintenance of office stationeries and machines (photocopier etc);

• Data entry, filing, photocopying, mailing of documents;

• Coordinate flight and hotel bookings;

• Maintain employee and general files;

• Assist in tendering process, sourcing out suppliers/facilities/services.

• Any other ad-hoc administrative jobs assigned from time to time.

Contact this candidate