Customer Service

Customer Service E. **** N.

Ogden, Utah *****

Phone: 801-***-****

***********@*****.***

Summary of Qualifications

Three years and 4 months customer service experience over the phone. Most of that time was

scheduling for doctors in a medical business office. Assisted in keeping scheduling tools up to

date, placed reminder calls and put in prescription requests. 5 months experience in a call center

troubleshooting cellular phone problems for customers, taking payments and setting up billing

arrangements for customers. 9 months of handling customer calls and emails, assisting

customers at the reception desk, checking in shipments, packing orders, billing orders and

shipping them back to customers. Can type up to 50 WPM.

Work Experience

Dispatcher, Image Broadband, Ogden UT, 01/2015- 04/2015

• Assist with routing techs and roll call, data entry, entering techs quality assurance

information into the database for their bonus.

• Taking phone calls from techs out in the field, moving jobs and assisting with equipment

problems when possible.

• Making sure jobs are completed on time, calling other techs to assist when needed.

• Making sure last techs are safe and have what they need at end if shift, sending in

timecards at end of shift along with end of shift emails to supervisors.

Customer Service, Larsen Digital Services, Pleasant View UT, 03/2013-12/2013

• Assisted walk-in customers at reception, answered customer’s emails and assisted

customers when they would call with questions.

• Checked in shipments, packed completed orders, billed customer’s credit card and

shipped packages back to customers.

• Completed weekly and monthly inventory for store.

Wireless Retail Agent, Teleperformance USA, Ogden UT, 04/2012-09/2012

• Answered incoming calls from agents working in retail stores.

• Trouble-shot phone issues for customers.

• Took payments and made payment arrangements for customers.

Scheduling Specialist, Ogden Clinic, Ogden UT, 12/2009-03/2012

• Scheduled appointments for providers, made reminder calls for providers, rescheduled

appointments or cancelled them when needed.

• Sent computer phone notes thru Next Gen software to providers and their medical

assistants with any questions or problems a patient might have.

• Helped pharmacies, providers, and medical assistants with patients and locating

prescriptions.

Education

High School Diploma, Northridge High School, Layton, UT

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