Justin Mathew

**** ***** ****

Mansfield, TX ****3

Cell: 817-***-****

acp0ro@r.postjobfree.com

linkedin.com/in/justinmathewdj

Career Summary

** ***** ** ** **********, Infrastructure, Desktop, Security, and Enterprise Service Delivery experience.

Balanced multi-million dollar budgets with reductions in spend, but increasing efficiency and functionality.

Multi-industry experience in Retail, Services, Aerospace & Defense, Manufacturing, and Corporate environments.

Managed multiple teams, including on-premise, remote, off-shore, FTEs, consultants, contractors, and interns.

Extensive number of PC, OS/app upgrade, mobile deployment, network, server, and VM implementations.

Proven project management skills, accounting for many successfully completed projects, on-time and on-budget.

Time management ability to handle multiple major projects and run-&-maintain during the same time frame.

Certifications and Awards

CompTIA Network+ – Completed training at LeaderQuest 4/27-5/1, taking test on 5/15

CompTIA A+ 801 & 802 – Training at LeaderQuest scheduled for 5/18-5/22, taking test on 6/5

CompTIA Security+ – Training at LeaderQuest scheduled for 6/8-6/12, taking test on 6/26

Textron Piece Award – for Evaluating Cutting-Edge Technology – Received in 2014 from Textron Corp’s CIO (Mike Skibo)

Building Leadership Capabilities Course – Textron University – Class Code TXU00002203 – 4/3/2014

IT Project Management- Developing Agile Requirements Course – Textron University – Class Code TXU00097001 – 6/12/2013

ITIL v3 Foundation for IT Service Management – License#: 100 454 310 – Received on: 11/5/2012

Work Experience

Bell Helicopter, a Textron company

Title: Global Systems Security Team Lead

Department: SOC/Cybersecurity

Location: Hurst/Fort Worth, Texas

Date: October 2014 – March 2015

Job Duties:

Hand-recruited by Bell’s SOC Senior Manager to transfer from Textron to the Cybersecurity team at Bell.

Lead the Global IDM & Cybersecurity team that manages end-user AD/FIM account provisioning for all major IT prod

applications (such as SAP, Enovia, CAMS, & TRUcentrix) and responsible for the overall IT Security governance.

Ensured adherence to Standard Infrastructure Good Practices for Program Computer Systems and Networks in a Global

physical and virtual mixed environment.

Managed processes responsible for the analysis of security threat information (malicious code, industry even ts, hackers,

zero day exploits, OEM weaknesses, intrusion logging, etc.) in order to proactive ly prepare for security events.

Provided guidance on vulnerability assessments to help the organization develop Security Standards and procedures that

support strategic, tactical and operational objectives.

Developed and deployed technical controls in regards to Data Loss Prevention and Information Rights Management,

providing data categorization compliance and protection of intellectual property.

Provided expertise, guidance, recommendations, and documented security configurations, for implementation of security

tools and processes to help prepare the Cybersecurity team and all company employees of potential IT Security threats.

Used penetration and vulnerability analysis of various products and systems, and provide d professionally written reports

including deep technical analysis and high-level non-technical overview.

Reason for Leaving: Bell global lay-off

Textron Inc.

Title: Senior Service Delivery Team Lead

Department: Enterprise Infrastructure and Operations Team

Location: Fort Worth, Texas

Date: September 2011 – October 2014

Job Duties:

Started as a Senior Service Delivery Analyst for the End-User Technology Team and was promoted to Team Lead for the

Infrastructure & Collab Team, which is responsible for the Desktop, Encryption, VDI, Mobile, Server, Storage, Cloud,

Exchange, Lync, WebEx, SharePoint, SQL, Video Conference Room solutions, and Enterprise Projects.

Lead FTEs, interns, offshore (Bangalore) support analysts, on-site & remote personnel, & contractors.

Mentored IT LDP (Leadership Development Program) college grads and went to universities to interview candidates.

Managed the SCCM Team that administers Microsoft patches and Enterprise app installation /upgrade packages.

Managed the SOE (Standard Operating Environment) Team that develops and tests images for all Enterprise machines.

Made leading efforts for IT standardization across the Enterprise, which included 8 Business Units and 10 Subsidiaries.

Responsible for the Enterprise Hardware Standards Catalog, which contained desktops, laptops, tablets, workstations,

monitors, peripherals, printers, and other IT equipment.

Maintained the Credant Enterprise Encryption solution, which included 15k PCs, 10 W in servers, & 10 SQL databases.

Managed the BYOMD, company-provided smartphone, and iPad solution, which included Afaria and Good Technology.

Interfaced with multiple vendors to provide IT solutions with increased benefits at the most highly negotiated pricing.

Developed & administered hardware, OS and application lifecycle strategies with Enterprise Roadmaps to Management.

Created or updated current policies to improve overall end-user experience and increase efficiency.

Tech Lead on multiple acquisitions, and the multi-domain Active Directory forest to a single Enterprise domain Project.

Lead W in XP to Win7 Migration Project, with 92% of the Enterprise on Win7 by April 8th (Windows XP End of Life).

Strategized, configured, tested, and supported Windows 8 & 8.1 Project and Office 2013 Pro Suite Project for Enterprise.

Balanced multi-million dollar budget, which included reoccurring costs, projects, procurement, and maintenance renewals.

Co-managed offsite Data Center, which included DB clusters, physical servers, VMs, SAN, NAS, MPLS, VPN, and DR.

Assisted with setting up multiple Microsoft StorSimple appliances, which allowed backup to the Microsoft Azure Cloud.

Helped with the planning, testing, piloting, and implementation of the ~1000 server migration to the Microsoft Azure Cloud.

Established and maintained strong working relationships with all IT teams, PMs, stakeholders and Upper Management.

Reason for Leaving: Transferred to Bell Helicopter, a Textron company

Mobibec

Title: Regional Director of IT

Location: Pointe-Claire (Montreal), Quebec, Canada

Date: November 2010 – June 2011

Job Duties:

In charge of 12 Desktop Support Techs, Network Engineers, and Server Admins across Quebec and Ontario.

Balanced a multi-million dollar budget and provided forecasts for upcoming budget requirements.

Developed presentations for meetings with potential clients and/or investors.

Built relationships with vendors and negotiated pricing to reduce cost and maximize profit margins.

Made sure employees were aware and complying with company policies and procedures for on-site customer visits.

Audited inventory and submitted purchase orders for safety-stock parts/equipment.

Offered customers consultation on IT equipment upgrades and/or purchases.

Acted as the SME (Subject Matter Expert) on IT Enterprise Management best practices.

Lead networking administration team in support of the company’s networking services such as DNS, DHCP, WINS, e-mail

environment using Microsoft Exchange and Blackberry Enterprise Server, and internet/intranet services including internet

access, OWA, SharePoint services, external web servers, and the company website.

Managed SAN Team on capacity and performance using monitoring and provisioning tools to meet business demands.

Implemented & maintained adequate controls to secure system & network resources against internal & external threats.

Sustained enterprise management and monitoring applications that directly impacted the quality of IT delivered services.

Stayed current on IT technologies, capabilities, trends and future development.

Developed Change/Configuration Management compliant policies and procedures for all IT related services.

Promoted organizational development through advanced training course for all IT teams to maximiz e resource utilization.

Created and maintained financial budgets and capital plans in support of all IT activities.

Established and implemented policies and procedures for server and workstation usage throughout the organization.

Took an active leadership role in business segment strategic planning activities.

Followed corporate vision, mission and values in daily activities while displaying the highest ethical standards.

Held monthly employee meetings to discuss status check, challenges, accomplishments and new projects.

Reason for Leaving: Moved back to Dallas, Texas with wife and son permanently after father-in-law had surgery and recovered.

Sunny Tech Services

Title: IT Manager of Sales & Services

Location: Montreal, Quebec, Canada

Date: November 2009 – November 2010

Job Duties:

Managed 7 successful Sales Reps & 5 Service Technicians for a profitable local computer store.

Ran a shop that provided in store, over-the-phone tech support and in-home service to customers with IT issues.

Built custom IT products and solutions from customer’s needs & requirements.

Upgraded and/or repaired hardware and/or software on customer’s PC(s).

Installed and/or maintained home networks for the use of multiple PCs on a high-speed (cable/DSL) internet c onnection.

Maintained inventory using AS/400 order entries and shipment delivery verification.

Imaged PCs using Ghost and Windows Server 2008 Active Directory Console.

Trained customers on connecting to application & database servers like Citrix, Microsoft SQL, Microsoft Exchange, etc.

Reason for Leaving: Resigned for better job opportunity at Mobibec.

Buchanan Associates at American Eurocopter

Title: Executive MIS/IT Support & Video Conferencing Systems Administrator

Location: Grand Prairie, TX

Date: November 2006 - November 2009

Job Duties:

Single point of contact to resolve any IT issues quickly & efficiently to all of the Executives (which included the

President/CEO, CFO/EVP and all Vice Presidents) & their Administrative Assistant.

Effectively responded to, understood, and communicated to the end-user with the appropriate sense of urgency and

occasionally dealt with requests submitted by them to the Helpdesk via phone or email.

Upheld a thorough understanding of phones (Cisco VOIP & Avaya PBX/Analog), computers, peripherals, printers (LAN &

Local/USB), OSs (Windows & Mac OS/X), apps/software (Java / Adobe Flash Player / Adobe Acrobat / Adobe Reader /

SAP GUI/ McAfee), Microsoft Office suite, Browsers (IE, Chrome, Firefox, & Safari), Networking equipment, Smartphones

(BlackBerry & iPhone), VPN, Video conference systems, and A/V equipment (projectors / TVs / DVD).

W as available onsite, via phone (BlackBerry) and/or through email (Laptop-Outlook/BlackBerry) during after-hours with the

flexibility to provide weekend and holiday coverage to minimize user-down-time.

Provided smartphone (BlackBerry/iPhone) support including but not limited to: activations/reactivations on the BlackBerry

Enterprise Server, identified hardware equipment problems and if needed called Verizon Technical Support, and attended

Verizon/RIM training classes for advanced product knowledge.

Assisted in collaboration with end users and external service providers to resolve issues.

Helped with vendor relations including the recommending and sourcing of technical equipment.

Systems Administrator for the Polycom Global Management System and 8 Polycom Video Conferencing units, which

connected to other VC systems at the manufacturing facility in Colum bus, Mississippi through the MPLS and to other

Global sites (in Canada, Mexico, EMEA, AsiaPac, and South American countries) through the corporate ECOWAN .

Trained end users on IT equipment and developed help sheets & FAQ lists when needed, which increased productivity.

Maintained detailed records and provided weekly status reports to Upper Management of any IT projects related to the

Executive Team, # of tickets opened/closed, type & occurrence of issues, solutions, unresolved issues, and next-steps.

Reviewed, advised and designed standard software and hardware builds, system options, risks, costs on the enterprise

business process, identified deficiencies, and recommended process improvements.

Collaborated with other IT groups, such as Help Desk Reps, Desktop Techs, System Analysts, vendors, contractors,

Server Admins, Network Engineers, Developers, and Programmers, to ensure that all user issues were resolved quickly.

Scheduled regular maintenance of executive equipment which would include backups (us ing Symantec Exec Backup on

W indows Server 2003), as well as software and hardware updates.

Assisted in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

Promptly documented unauthorized access, missing files and virus infections, and k ept asset records of all equipment.

Recorded, tracked, & documented the problem -solving process, including all successful & unsuccessful decisions made,

and actions taken through to final resolution, in the service desk system and performed post-resolution follow-ups.

Evaluated documented resolutions and analyzed trends for ways to prevent future problems .

Reason for Leaving: Moved to live with my wife and son residing in Montreal, Quebec, due to father-in-law being hospitalized.

West Business Services for Bellsouth DSL

Title: Night Shift Manager/Operations Team Leader

Location: San Antonio, TX

Date: July 2003 - June 2004

Job Duties:

Became manager after working on the floor as an Inbound Telesales Rep for only 6 months.

Managed around 30-40 Telemarketing reps in a Call Center environment.

Motivated customer support team & trained new sales reps on how to sell products and reach daily performance goals.

Contributed as part of the Management Team to be the most successful Branch/Department for 8 consecutive months.

Reason for Leaving: Started m y own IT Company (DBA), so I resigned to focus more on expanding it while in college.

Footaction USA

Title: Assistant Store Manager

Location: Sugar Land (Houston), TX

Date: March 2002 - December 2002

Job Duties:

Originally hired at the Pasadena Mall location and then got transferred to the elite store in Sugar Land Mall due to high

sales performance and excellent customer service record.

Successfully managed a very profitable and one of the top three retail mall shoe stores in the state of Texas.

Made sure store opening/closing duties were performed and completed on time.

Helped Store Manager with daily paperwork and cash drawer counts.

Assisted in mini-audits by manually counting inventory on a monthly basis to document any potential loss prevention.

Updated the Store’s Sales Record Book to be able to reach higher sales goals every week and rewarded top sales rep.

Trained sales reps with techniques on how to provide best overall sales experience & #1 customer service satisfaction.

Maintained marketing displays by setting up new store visuals and signage and kept sales floor clean.

Reason for Leaving: Moved to San Antonio for college, and there were no stores with an open AM position to transfer to.

JM Computers

Title: Owner

Date: December 2001 – Present

Job Duties:

Manage all aspects of running a small home business.

Provide in-home service to customers with PC problems.

Train customers on how to use technology effectively and become more productive.

Offer consultation and build custom PCs, server infrastructure & networks specific to customer needs and requirements.

Residential, Realtors Inc. & Commercial, Realtors

Title: IT Technician & Technology Consultant (Part-time)

Location: Katy (Houston), TX

Date: August 2001 - December 2002

Job Duties:

Helped design new website layouts for both company websites, reports, newspaper ads & listing brochures for agents.

Offered PC Tech support (over-the-phone and/or in home visit) to all Real Estate Agents of both companies.

Repaired & updated hardware & software on company computers and office equipment.

Added new listings to HAR.com (Houston Association of Realtors) website and updated changes on company website.

Offered technology consultation to broker/owner/agents of company with easier IT procedures and better marketing

techniques to allow company to become more efficient, profitable and look better in the advertising aspect.

Developed training documents with learning tools and FAQs to assist with smoother onboarding of new employees .

Reason for Leaving: Moved to San Antonio for college.

Sun & Sons Electronics

Title: Computer Systems Technician (Part-time)

Location: Grand Prairie, TX

Date: May 1998 – July 2001

Job Duties:

Built custom PCs specified by customer from new parts.

Listened to customer’s needs & requirements.

Upgraded or repaired hardware and/or software on customer’s computer(s).

Installed & maintained Home Networks (wired or wireless) with multiple computers using only one internet connection.

Provided over-the-phone, remote and in-home tech support to customers with computer, network and overall IT issues.

Reason for Leaving: Moved to Houston after graduating High School.

Education

College

University of Texas at San Antonio

Major: Computer Science then changed to Management Information Systems during junior year

Date: August 2002 – May 2005

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