Manager Human Resource

LISA A. PADILLA

acp0r1@r.postjobfree.com

Cell: 816-***-****

SUMMARY

Twenty years progressive experience in Human Resources, Force

Administration, Risk Management, Customer Service, Management, Vendor

Negotiations, Payroll, Employee/Labor Relations and Recruitment/Placement.

Skilled in organization, project planning/coordination anJd ability to

manage simultaneous projects during time critical assignments. Demonstrated

leadership as a Manager and group presentations skills as a trainer and

administering employee transition programs. Organized, efficient and

precise with strong communication and negotiation skills in facilitation,

investigations, disciplinary action and conflict resolution. Self-

motivated, creative and willing to assume increased responsibility to meet

or exceed expectations. Extensive experience in department start-ups and

able to work effectively in a team or independent environment. Decisive,

direct, adaptable to change, with strong organization and communication

skills.

PROFESSIONAL experience

Human Resource Generalist

Kirchhoff - Van Rob Auto Manufacturing March, 2014 - Present

Manage all Human Resource activities for 150 employees, to include employee

relations, performance management, benefits administration, payroll, STD,

FMLA and Work Comp, training, unemployment, recruiting and on-boarding in a

Union environment. Provide guidance and counsel to management team in

employee relations, interpretation and application of HR

policies/procedures. Work closely with management staff in employee

relations matters: coaching, promotions, attendance management, discipline,

terminations and provide strategic solutions to Plant Manager and Staff.

. Temp to permanent hire within 45 days of employment

. Within 65 days of employment recovered $45K in unemployment taxes

Human Resource Generalist

JET MIDWEST INC. / JET MIDWEST TECHNIK July, 2013 - November, 2013

Perform human resource generalist responsibilities for a workforce of 200+

employees. Responsible for recruitment, interviewing, terminations,

payroll, attendance management, implementing policies, processes and

procedures, employee relations, FMLA, worker compensation, E-verify and

salary projection reporting.

. Processed transactions on the HRIS Payroll system including new hires,

transfers, leave of absence, garnishments and terminations to ensure

employees were paid correctly. Developed and ran various payroll

audit reports.

. Introduced internships and on the job training for new hires utilizing

Federal Grants from the Workforce Investment Act from Missouri Full

Employment Council.

. Self-starter to HR department set up for 112 employees at Jet Midwest

Technik

Full Employment Council Workforce Development Executive - Rapid Response

Coordinator

MISSOURI CAREER CENTER, Kansas City, MO October, 2012 - June, 2013

Market and sell businesses with employment opportunities for open positions

within their organizations with qualified applicants seeking employment

through the Missouri Career Centers. Manage and deliver re-employment and

job training services for job seekers registered under the federally-funded

Job Training Partnership and Workforce Investment Act. Work as a liaison

with Kansas City area employers faced with closure and workforce reduction

through the coordination of conducting Employee Transition team

intervention meetings.

Disability Claims Case Manager

Liberty mutual insurance, Kansas City, MO April 2008 - April 2012

Manage human resource decisions for an assigned Short Term Disability

(STD), FMLA, Worker's Compensation caseload for contracted employers from

the investigation of a disability at the initial and continuing disability

cases, including reconsideration of previous denied STD cases or cessation

by the employer's FI or ASO STD Program. Responsibilities include secure

medical information, initiate STD benefits within Presley Reed normal

guidelines, facilitate safe return to work, implement work modifications

with employers and issue calculations to employers for STD benefit.

Lisa A. Padilla (continued) Page Two

Project Manager

EMBARQ, Overland Park, KS October

2005 - March 2007

Maintain daily operations for application of consumer/business credit

policies and procedures to enforce vendor compliance. Planned, directed,

supervised and evaluated work flow to achieve operational goals. Provided

direct support to Account Sales Management in approving direct business

sales credit requests and rectify issues.

. Negotiated, maintained and monitored vendor contract documents with a $10

million budget that resulted in an extended 4 year contract.

. Developed and processed changes to define and streamline the Business

Credit Policy and processes that resulted in building partnerships, both

internally and externally, supporting the outcomes of marketing efforts

to make Embarq the choice for all Business Communication services

Tariff Analyst II

SPRINT, Overland Park, KS July 2001 - October 2005

Responsible for the development, preparation, accuracy, submission and

administration of routine tariffs filed in compliance with state or federal

regulatory agency rules.

. Trained and mentored new hires in procedures of tariff filings, rectify

issues with Commissions and prioritizing workload for efficiency.

. Provided support to State Account Executives and identified any revenue

oversights associated with annual state Price Regulation compliance

filings for Missouri, Kansas, New Mexico, Colorado, Florida, Arizona and

Illinois.

. Assisted with the migration toward standardization of tariffs by

simplifying pricing structures and supported call centers with

standardization of methods and procedures by revising tariff language and

the obsolescence of less desirable offerings.

. Coordinated the administration of new and revised tariffs with

departments that ensured that orders of state or federal regulatory

agencies were properly executed.

. Promoted to Project Manager with new company Embarq after Sprint/Nextel

merger.

OTHER ADDITIONAL EXPERIENCE:

SOUTHWESTERN BELL TELEPHONE COMPANY, Mission, KS March 1990 - June 2001

Human Resource Personnel, Billing Department/Sales Acquisition Center

Professionally started as a Customer Service Representative and worked my

up with increasing responsibilities to Human Resource Manager in a start up

Call Center for 255 Service Representatives. Responsible for human

resources to include unemployment claims, hearing, recruiting, orientation,

hiring and terminations. Administered FMLA, attendance management,

disability processing, work/vacation schedules and payroll for 145 service

representatives. Resolved employee labor relations issues and grievances.

Support group leader in administration of discipline.

. Implemented incentive program for absence management that decreased the

number of disabilities and incidental absences to 1.2%, exceeding 1.5%

company objective.

. Administered Personnel Policies/Procedures Manual to educate new hires on

Work Force Management guidelines and Company Benefits. Developed various

personnel forms to control workflow requisitions and assist with

performance management.

Development / Sales Manager

Supervised and coached up to 25 service representatives in sales of

Southwestern Bell products and services. Coached sales and service

representatives career development and motivation to exceed performance

expectations that resulted in monthly individual district performance

recognition. Managed service representatives for quality assurance, service

orders and billing adjustment accuracy.

. Coached and developed team representatives on individual specific sales

techniques to exceed individual and team sales objective by 110 - 132%

revenue increase month over month, achieving quarterly Victory Circle and

Fortune 500 Manager.

. Received recognition as "Fortune 500 Manager" in the Sales Acquisition

Center for 4Q 1997, 1Q and 3Q 1998.

. Received recognition as "Top 10 Manager", Customer Billing in four state

district for sales revenue generation in 3Q 2000.

. Designed and implemented weekly data analysis as a development tool to

produce individual and team results that exceeded District objective

goals.

. Developed curriculum reviews for comprehensions that were implemented

into the Center for Learning Curriculum in a five state area (MO, KS, AR,

OK, TX).

. Developed job aids and sales verbiage to assist service representatives

in contact handling, order processing efficiencies, product/service

knowledge and sales techniques.

Lisa A. Padilla (continued) Page Three

EDUCATION

BAKER UNIVERSITY, Baldwin, KS

Master of Science in Management

WASHBURN UNIVERSITY, Topeka, KS

Bachelor of Business Administration in Marketing

CONTINUED EDUCATION COURSES

Human Resources for Anyone with Newly Assigned HR Responsibilities

March, 2015

Payroll Law 2015 April, 2015

The Essentials of HR Law 2015 June, 2015

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