Software Office

MARK SINGH

acp0n5@r.postjobfree.com

WWW.LINKEDIN.COM/IN/MARKSINGH87

SUMMARY

● EFFECTIVE COMMUNICATOR WITH THE ABILITY TO RELATE TO USERS OF VARYING TECHNICAL EXPERTISE. OVER 6 YEARS DESKTOP

AND SERVER SUPPORT IN LAW FIRM ENVIRONMENT AND OVER 11 YEARS HANDS ON TROUBLESHOOTING HARDWARE AND SOFTWARE

ISSUES.

WORK EXPERIENCE

JULY 2014 - PRESENT

KLEINBERG, KAPLAN, WOLFF & COHEN PC. 551 FIFTH AVE NEW YORK, NY 10176

IT SYSTEMS / SUPPORT ANALYST:

● PROVIDING ASSISTANCE TO USERS EITHER REMOTELY, OVER THE PHONE OR IN PERSON. REVIEW AND IMPROVE EXISTING

DOCUMENTATION, POLICIES AND PROCEDURES. RESPONSIBLE FOR CREATION OF NEW USER ACCOUNTS AND MAILBOXES. FAMILIAR

WITH OPEN TEXT EDOCS, INNOVA, DOCX TOOLS, 3B CLEAN METADATA SCRUBBER, WORKSHARE COMPARE AND OTHER LEGAL

APPLICATIONS. DEPLOY SYSTEM IMAGES AND APPLICATIONS VIA SCCM 2012.

● ASSESS, DIAGNOSE AND RESOLVE SYSTEM ISSUES WITH MINIMAL IMPACT ON USERS. MANAGE AND MAINTAIN PROPER FUNCTION OF

OVER 200 COMPUTERS, 50 SERVERS, 30 PRINTERS AND OTHER NETWORK DEVICES. HANDLING ISSUES WITH CITRIX, VM AND

SAN. PERFORM MOVES, ADDS AND CHANGES ON MITEL PHONE SYSTEM. CONFIGURE MOBILE DEVICES FOR USE WITH EITHER

BES OR MS ACTIVE/SYNC. MANAGE MAAS360, MIMECAST, FIREEYE AND WEBSENSE.

MAY 2014 – JULY 2014

WEIL, GOTSHAL & MANGES 15 METROTECH BROOKLYN, NY 11201

IS SUPPORT:

● TROUBLESHOOTING SYSTEMS AND NETWORK CONNECTIVITY PROBLEMS, DIAGNOSING AND SOLVING HARDWARE OR SOFTWARE

FAULTS.FAMILIAR WITH BOMGAR REMOTE ASSIST, TECHEXCEL SERVICEWISE AND CISCO IP PHONES. SUPPORTED ISSUES WITH

DTE AXIOM, DESK SITE, OFFICE 2010, WINDOWS 7, CITRIX, RSA. BLACKBERRY AND MOBILE DEVICES.

● ASSISTING STAFF AND CLIENTS THROUGH A SERIES OF ACTIONS, EITHER FACE TO FACE, REMOTELY OR OVER THE TELEPHONE TO

RESOLVE ISSUES. MEMBER OF A GLOBAL IS SUPPORT STAFF THAT ASSISTS OVER 3000 USERS ACROSS 20 OFFICE LOCATIONS.

DOCUMENTED TRENDS AND PROACTIVELY RESEARCHED FOR SOLUTIONS TO PREVENT FUTURE ISSUES.

APRIL 2010 – DECEMBER 2013,

CAHILL, GORDON & REINDEL LLP, 80 PINE ST. NEW YORK, NY 10005

SUPPORT SPECIALIST / ADMIN:

● OPTIMIZED SYSTEMS FOR PEAK PERFORMANCE. EXPERIENCE WITH TROUBLESHOOTING BOTH WINDOWS AND MAC MACHINES.

EFFICIENTLY COORDINATED SEVERAL COMPUTER ROLLOUTS AND LEASED EQUIPMENT RETURNS. TRAINED ON ITIL AND CISCO

UNIFIED CALLMANAGER, UNITY AND PRESENCE. TRAINED AND OVERSAW 4 MEMBERS OF THE IT TEAM.

● SUPPORTED OVER 500 USERS IN-PERSON, OVER THE PHONE AND REMOTELY ACROSS 3 OFFICE LOCATIONS. HANDLED BOTH

HARDWARE AND SOFTWARE ISSUES INCLUDING CISCO IP PHONES. ASSISTED USERS WITH ISSUES RELATED TO AUTONOMY FILE-

SITE, MICROSOFT OFFICE, VARIOUS LEGAL APPLICATIONS IN BOTH WINDOWS XP AND WINDOWS 7 ENVIRONMENTS. ASSISTED

WITH THE MIGRATION FROM WINDOWS XP TO WINDOWS 7. IN CHARGE OF IMAGING NEW COMPUTERS AND NEW HIRE SETUPS.

ACTIVATED NEW USERS ON MDM (BES AND GOOD). PREPARED CONFERENCE ROOMS FOR USE WITH A/V EQUIPMENT. WORKED

WITH POLYCOM AND LIFE-SIZE VIDEO CONFERENCING EQUIPMENT.

● HANDLED INITIAL HARDWARE AND SOFTWARE CONFIGURATIONS OF BOTH PHYSICAL AND VIRTUAL SERVERS. FAMILIAR WITH CISCO

UCS C200, HP PROLIANT SERIES AND DELL POWEREDGE SERVERS. WORKED WITH EMC VNX SAN AND NAS DEVICES.

MAINTAINED AD/LDAP INFRASTRUCTURE. RESOLVED ISSUES RELATED TO DNS, DHCP, GPO, AD AND EXCHANGE.

HANDLED ISSUES RELATED TO CITRIX XENAPP AND XENDESKTOP. PUBLISHED APPS FOR CITRIX ENVIRONMENT. MADE SOFTWARE

PACKAGES FOR SCCM 2007.

DECEMBER 2009 – MARCH 2010

LESTER SCHWAB KATZ & DWYER, LLP, 120 BROADWAY, NEW YORK, NY 10271

SUPPORT TECHNICIAN:

● ASSURED CONTINUITY OF THE COMPUTER SYSTEM FOR ALL SYSTEM USERS. RESEARCH SOFTWARE PRODUCTS AND APPLICABILITY TO

ORGANIZATIONAL ENVIRONMENT. INSTALL SELECTED SOFTWARE AND HARDWARE PRODUCTS.

● REPAIR HARDWARE AS NECESSARY AND WORK CLOSELY WITH SERVICE VENDORS TO ENSURE CONTINUITY OF SERVICE. RESPOND TO

USER QUERIES EITHER IN PERSON, OVER THE PHONE OR VIA EMAIL.

SUMMER EMPLOYMENT

JUNE 2008 – AUGUST 2008; JUNE 2007 – AUGUST 2007; JUNE 2006 – AUGUST 2006

LESTER SCHWAB KATZ & DWYER, LLP, 120 BROADWAY, NEW YORK, NY 10271

HELP DESK / DESKTOP SUPPORT TECHNICIAN:

● INVESTIGATED AND FACILITATED WITH RESOLUTION OF VARIOUS SOFTWARE AND HARDWARE ISSUES INVOLVING MCAFEE VIRUSSCAN

8.5I, HUMMINGBIRD DM, AND WINDOWS SERVER 2003, BLACKBERRY ENTERPRISE SERVER, CITRIX ICA CLIENT AND VMWARE

ESX/WORKSTATION. TROUBLESHOOTING VARIOUS SOFTWARE ISSUES TO SUPPORT USERS BY EITHER DESKTOP AUTHORITY OR IN

PERSON FOR WINDOWS XP, OFFICE 2003 AND OUTLOOK 2003 ENVIRONMENT.

● CONFIGURED AND TROUBLESHOOT FIRMS AT&T WIRELESS BROADBAND CARDS AND BLACKBERRY DEVICES. REVISE EMPLOYEE AND

INVENTORY RECORDS WITH FIRM’S SQL DATABASE. ALSO DOCUMENTED, REVIEWED AND RESOLVED ISSUE IN FIRM’S TICKETING

SYSTEM (NUMARA FOOTPRINTS).

EDUCATION

SEPTEMBER 2005 – MAY 2009

ST. JOHN’S UNIVERSITY, QUEENS, NY

BACHELOR OF SCIENCE: TELECOMMUNICATIONS AND NETWORKING

SKILLS

● ACTIVE DIRECTORY / LDAP

● BLACKBERRY ENTERPRISE SERVER

● WINDOWS SERVER

● CITRIX ENVIRONMENT

● EXCHANGE / ACTIVESYNC

● MICROSOFT OFFICE

● WINDOWS AND MAC OS

● VIDEO CONFERENCE

● POWERSHELL

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