Customer Service Administrative Assistant

ROSA M. GOMEZ

*** ********* *** - *********, ** L3X 2Y1

Phone 416-***-**** 905-***-****

E-mail: acp0ma@r.postjobfree.com

OBJECTIVE : An Administrative Assistant specialized in Customer

Service duties whose skills and experience will contribute to

organizational growth.

SUMMARY OF QUALIFICATIONS

> 15 years experience in administration and customer service

> Compile and sort mail, such as invoices and checks, substantiating

business transactions.

> Enter suppliers invoices into accounting system, update spreadsheets

> Collects account receivables, payables

> Coordinate and prepare pertinent information for external bookkeeper.

> Maintains and reconciles Petty cash Fund.

> Prepare and mail report, Payroll for 25 employees, coordinate

vacations, sick days

> Type letters, memos and other materials.

> Process expense reports.

> Perform administrative functions as needed.

> Highly organized, attention to details and action oriented.

> Answered telephones and accurately relayed messages to staff, operate

switchboard.

> Administrative Support to different departments assisting with

different events

> Participates in other financial and administrative duties as required.

> Proficient in Microsoft Word, Microsoft Excel, Windows, Accounting

software, Spreadsheet software, internet and e-mail

> Process purchases, quotations, purchase orders

RELEVANT EXPERIENCE

Administrative

> Inventory and Purchase of office supplies

> Assisting and responding to enquires from the public

> Preparing, tracking and follow up of purchase orders

> Update and maintenance of Administrative Department

binders/files

> Operate switchboard or telephone system, Answer, screen and forward

telephone calls

> Responsible for booking, scheduled and prepare reports of meetings

for upper management (President and Directors)

> Enjoy thrive on the challenges of learning new skills and implementing

new ideas

> Able to work with limited supervision in a team environment

Customer Service

> Reconcile and recommend resolution for report discrepancies and

problems.

> Address customer concerns

> Answer customer inquiries and make referral to other departments

> Customer Service Support Tracking and liaison for customer complaints.

WORK HISTORY

Customer Service Rep J.C. Appliances Ltd. Jan 2011 - Curr.

. General office Support, including data entry

. Meetings Coordination

. AP, AR - Payroll, coordinate employee benefits

. Electronic Scheduler

. Able to schedule multiple employees and services

. Assist with organization of customer database and filing of client

files

. Provide excellent client service

. Manage client communications, including incoming phone calls, emails,

etc.

. Follow up orders and submit warranties

. Coordinate courier pickups, deliveries

Administrative Assistant Netwide Freight Systems, Markham

2010

. Answer telephones and relay messages

. Assist with preparing correspondence, meeting minutes and other

documentation, as required

. Provide referral information to clients

. Organize and maintain filing systems and other documentation

. Collects Accounts receivable for designated clients

. Prepare shipments, orders

. Assist with general queries

. Mail and fax distribution

Executive Assistant Petro-Ex Canada, Richmond Hill

2007 - 2010

. Maintain up to date floor plans for employee/consultant locations

. Coordinate process of proposals preparation

. Developed program plans

. Demonstrated ability to adapt to new situations and continue

contributing at a high level

. Perform research on employment information, data entry, and proof

reading

. Respond to both internal and public enquiries when appropriate or

forward them to the correct person within the Organization.

. Organize visa applications with Consulate Offices

. Schedule and book flights

. Preparing Expense Reports for all the executives

. Setting up meeting makers, reminders, travel itinerary packages, etc

Customer Service Repres. Leisure Travel Canada, Richmond Hill

2003 - 2006

. Assist costumers about their vacation packages, book tickets, hotels

accommodations

. Coordinate Couriers, delivery of tickets, passports, visas

. Inbound and outbound calls to costumers and from costumers for

arrangements

Executive Assistant Mitsui Mining & Smelting Ltd. Lima,

Peru 1995 - 2001

. Report directly to President and Vice-President

. Assist with event planning, organize board of directors meeting,

addenda

. Organize and maintain up to date calendars

. Booking all travel, trips, accommodations, visas, etc

. Carrying out administrative responsibilities as assigned by senior

management

. Distribution of e-mails and international communications with overseas

branches.

EDUCATION /PROFESSIONAL DEVELOPMENT

> Bilingual Secretary /Business Administration

> Microsoft Office Diploma

> International Trading

> English Course Level 6/6

References Available Upon Request

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