Business Analyst

Vicki Barton

************@*****.*** Greenville, SC 469-***-****

Professional Profile

I am a goal oriented, multi-faceted person with experience in business analysis, project management and

application/ digital technology for many industries. I am highly skilled in customer relations, driving

change, efficiency and agility.

Process and Workflow Development Application design

Process Improvement Vendor Management

Process Automation

Project and Team Leadership

Professional Accomplishments

Business Analysis

Principal BA transitioning the Legacy employer portal onto a new platform which in fact is forecasted

better user experience in order to gain and retain the customer base by 25%.

Led the Requirement development and management for a cost savings tracking data repository web

application. Allowing different divisions to employ and share cost savings ideas. Resulting in a

quarterly cost savings of $250K.

Developed requirements and managed the project creating a web-based loan intake application for a

Loan Mitigation company, streamlining the very manual process, resulting in the ability for the

management team to lower the FTE head-count by 25% as well as expeditiously processing the loan

mitigation process.

Lead Business/Systems Analyst/Project Manager on a mortgage application, supporting over a

thousand users. As well as the system/training/transition lead when the system was sold.

Project Management

Created a comprehensive $1.5M master program plan comprising twelve executive level compliance

projects and ten executives.

Lead QA Project Manager for a large first offering web application, managed all defect testing,

tracking and resolution.

Proficiencies

Agile Methodologies Axure RP 6.5 / 7.0.

Waterfall Methodologies SnagIt v11

Visio 2010 Balsamiq (Mockup tool)

MS SharePoint

MS Office Suites 2010

Professional Accomplishments

Systems Analyst 9/2014 – 5/2015

United Heatlthcare/Optum – contract via Randstad Greenville, SC

Constructing Functional Design Document and Process flow from Business requirements within the

Automated Resolution Utilities group.

Driving all requirement investigations, documentation and process flows.

Heavy interaction with business SME’s, Product Owners and Project Managers.

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Vicki Barton

************@*****.*** Greenville, SC 469-***-****

Work directly with developers and unit testing of final product.

Senior Business Analyst 1/2014 – 9/2014

Humana – contract via Kforce Louisville, KY

Point lead in the transition of a legacy application onto a new web platform.

Driving all requirement investigations, documentation and annotations.

Direct involvement with business SME’s, Product Owners and Business Relationship Owner.

Work in direct conjunction with UX designer and Usability groups on design.

Senior Business Analyst 4/2013 – 12/2013

Cigna – contract via Celerity Louisville, KY

Work-At-Home big data Business Analyst with the IDMS (Information Data Management Systems)

group (we owned and housed all of Cigna’s data).

Primary driver on CMS (Centers for Medicare/Medicaid) data delivery compliance project, locating

and identifying the required data elements.

Project was improperly defined, with limited business ownership. I pulled in the

appropriate SMEs in order to deliver the project requirements two weeks early, earning high

accolades from the PMO-PM.

Lead BA on three additional data mapping projects, where we came in ahead of schedule.

SCRUM Master 1/2013 – 3/2013

Healthways – Contracted via HP

Developed the agile process for a new group being integrated into the HP-Healthways IT group.

Trained the newly established Scrum Team on the proper practices.

Supported the team for 2 months until they were fully agile functioning.

Senior Business Analyst 12/2011 – 8/2012

HCA – contract via Zycron

Point lead in requirements for an enterprise-wide cost savings /tracking data repository web

application. Allowing different divisions to employ and share cost savings ideas.

Led the IT implementation aspects of on-boarding new facilities into the enterprise application.

Point technical Business Analyst on the report requirements for this same new application.

Directed the defect tracking and verification.

Heavily involved with UAT and training the trainer

Senior Business Analyst 3/2011 – 12/2011

MedSolutions – self contract

Interviewed internal customers in order to devise business and functional specifications for Client

requested system enhancements within an agile environment.

Converted the business and functional requirements into use cases for Quality Assurance.

Produced all deployment documentation required for the implementation process.

An instrumental participant in the introduction of Agile into the IT organization, creating the training,

processes and document templates.

Senior Business Analyst 8/2010 – 12/2010

Emdeon – contract via Zycron

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Vicki Barton

************@*****.*** Greenville, SC 469-***-****

Performed the investigative research required to create a new web portal encompassing their entire

client base allowing users to track and submit business requests.

Created all business and functional requirement documentation.

As well as the detail use cases and business process flows.

Business Analyst Senior Specialist 10/2009 – 8/2010

Cigna – contract via Celerity

Researched and created the Business Requirements Process for CIGNA’s Business Improvement,

Health and Network Operational Effectiveness group.

Included the Project Management, Business Requirements and testing process.

Created Business Requirements for a replacement application coordinating three separate divisions

within CIGNA Inpatient Health Services.

Lead the Business requirements process for two sub-projects

Business Analyst III 12/2008 – 4/2009

TN Department of Transportation – contract via Majestic Systems

Led JAD sessions to formalize layout and design of a new web application.

Established the development process and time-line business owners and project manager.

- Conceptualized and documented business and functional requirements from interviews held with

management and end-users.

- Conduct business analysis, project assessment and feasibility determination.

- Assessed and reformulated the Business process to be applied within the new application.

Project Manager / Business Analyst 3/2008 – 10/2008

Genworth Insurances – contract via Computer Professionals, Inc.

Project Manager 3/2008 – 6/2008

Developed the comprehensive project plan which encompassed twelve executive level

compliance projects, leading the project of ten executives.

Strategized the criteria, milestones, roles, definitions, risks and communication paths for the

project.

Defined the budget breakout and control for the 1.5 million dollar project.

Framed the timetable, deliverables, project team coordination and status reporting.

Successful with the facilitation of two critical sub-projects concurrently meeting deadlines to

ensure success of the main project.

Business Analyst 7/2008 – 10/2008

Analyzed their 2007 Medicare insurance claims identifying 3000 containing billing issues.

Also documented 3800 containing under-coverage problems.

Efficiently designed a process eliminating redundancy data in over 4000 policies.

Project Manager 10/ 2007 – 2/ 2008

Healthways (Healthcare) – contract via Rezult IT Sourcing Solutions

Managed the QA functional operations within a first time offering of their web portal project,

coordinating Development with the PMO and customer.

Headed the QA SCRUM (14 testers) meetings to ensure timelines were met.

Organized which identified issues were to be addressed by development and when.

Initiated and controlled the change control process for issues found during the testing.

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Vicki Barton

************@*****.*** Greenville, SC 469-***-****

Led and assisted QA testing with manual validation as issues were resolved by development.

Provided dialog between development team, PMO and customer on identified and corrected

issues.

Sr. Business Analyst - 5/ 2007 – 9/ 2007

Deloitte (Big 4 Accounting) – contracted via TekSystems

Researched and created the business requirements for a major SAP HR skills and resume tracking

application / database.

Permitting Deloitte to effectively assign / track existing employee skillsets without adding outside

resources.

Provided business analysis, project assessment and feasibility determinations.

Transferred the business requirements into detailed functional requirements.

Project Manager 12/ 2006 – 5/ 2007

Midwest Consulting Group - contracted via Data Return, LLC (System Hosting)

Managed the deployment of hardware/software solutions of customer’s custom applications into a

managed host storage center, supervised entire implementation processes: executive/ account

management, sales/support operations, finance and procurement, 3rd party vendors internal and

external.

Created project plan with the customer outlining the success criteria, milestones, roles,

definitions, risks and communication paths.

Manage customer expectations throughout the project by effectively managing project scope

status and timely resolution of critical issues.

Business Analyst 8/2006 – 11/ 2006

Alliance Data Systems, Inc. (Business Services) – contracted via Comsys IT Services

Assisted in contract negotiation and realignment efforts of the IT departments’ cell phone policy.

Position was to alleviate workload during heavy contract negotiations, fulfilled.

Documented the requirements, implementation processes and schedule.

Managed an outside vendor realigning the service providers existing contract.

Developed new Wireless Phone Policy and processes.

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Vicki Barton

************@*****.*** Greenville, SC 469-***-****

Project Manager 11/2004 – 8/2006

Countrywide (Mortgage) - FTE

Collaborated with Loan Servicing Executive and Senior Vice Presidents, to develop and deliver

projects from conception to execution in a cross divisional arena.

Managed, negotiated, defined, and coordinated project scope with key program stakeholders.

Designed, documented and managed business and functional requirements, including risk &

cost/benefit analysis.

Created project plans, statement of work, communication plans and functional specs supporting

new initiatives.

Sr. Business Analyst 8/2003 – 9/2004

First American Title (Financial – Mortgage) - FTE

Assigned by IT Director to manage all phases of the project including development, testing,

application implementation and support.

Investigated, analyzed and documented business, technical/functional requirements.

Analyzed current processes and end-user work-flows alleviating duplication of processes (end

result in a 25 position savings to the company).

Performed and managed project GAP analysis and resolution.

Presided as SME (Subject Matter Expert), led JAD (Joint Application Development) sessions, and

drove replacement of existing applications with web based solutions.

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