Customer Service Management

TECHNICAL

PROFESSIONAL SUMMARY

Experienced, self-motivated professional with over four years of project

EXPERIENCE

management experience, logistics experience and over a decade of customer service

experience who is seeking a new opportunity within a company where my skills can

be utilized and expanded; Command strong interpersonal communication skills both PLATFORMS

verbal and written; Interfaced easily with all levels of management, co-workers and Windows

clientele; Driven focus on customer satisfaction and knowledge improvement to MAC OS

further streamline efficiencies.

FORMAL EDUCATION SOFTWARE

Certificate of Building Maintenance Engineer April 2007

Microsoft Office Suite

Eastwick Colleges, HoHokus School of Trade and Technical Sciences, Patterson, NJ

EMPLOYMENT EXPERIENCE

Yamaha Motors Manufacturing Corporation Forklift Operator

COMPETENCIES &

Newnan, GA 08/2013 – Present

SKILLS

Responsible for maintaining the supply of needed material throughout the shift

Forklift Operator

Labeling, scanning and transporting prepped /finished materials to their appropriate areas to help

Project Management

assure timely processing for the production line and trailers

Communication

Working the manipulators

Team Leadership

Cutting materials and directing it into the press machines

Team work

Sanding and fixing defects on hulls and decks as needed

Critical thinking and

Transport and store barrels of chemicals

p roblem solving

Assist with all mold press and water jet changes as needed skills

Planning and

Maintain the physical condition and upkeep of facilities to ensure operation is compliant with all

organizing

policies and provide a safe work environment.

Decision-making

Practicing safety at all times

Influencing and

leading

Cheryl’s Quality Caterer President/CEO – Caterer Delegation

Teaneck, NJ/ Newnan, GA 2007 – 2011 Negotiation

Conflict management

Responsible for working closely with clients to design, prepare, and serve menus for events for

Adaptability

occasions where people gather and consume food Business Analysis

Ability to gently guide people to decisions that will benefit the event. Building Maintenance

Creating proposals for tentative clients encompassing services, timeline, resources and agreed

upon menu

Hire additional staff when necessary

Purchase/ rent additional themed items needed to complete the presentation experience

Maintaining a high degree of hygiene while preparing food and at the food serving place

AWARDS

Ensure customer requirements are met and excellent customer service rendered

High Honors

CC’s Home Repairs Etc., LLC President/CEO Home Repair

Teaneck, NJ 2007 – 2011

Responsible for managing, hiring, and scheduling staff, in addition to training new

hires

Issued status reports related to project completion

Proficient in all aspects of construction projects

Managed construction project coordination, including budget and timeline

Coordinated and assigned hands on work in all weather elements

Handled all aspects of emergency repairs for commercial and residential

customer

Responsible for completion of most HVAC, electrical, and structural related

matters

Communicated with internal and external customer in troubleshooting and

issue resolution

Wrote and maintained each invoice and billing documents from all worksites

Ujima Sound Production, LTD. Road Manager/Talent Management

Bronx, NY 1998 – 2006

Responsible for making travel & hotel arrangements for all group members

Responsible for coordinating artist media obligations; normally while on tour, but could be anytime

Ensured artist rider requirements are met

Collected payments due to the artist at show time (or signing off on amount due to be sent via wire,

depending on arrangements made by artist management)

Responsible for making vendor payments or submission of amounts due to vendors to artist

management

Handled personnel issues when necessary

Distributed per diem based on per diem schedule approved by artist management

Cheryl A. Cole

*************@*****.*** 334 Widewater Drive, Newnan, Georgia, 30265 404-***-****

Contact this candidate