Customer Service Medical

DEBORAH A. BLASER

*** ******** **** ********, ** 07728 732-***-**** acp0cw@r.postjobfree.com

CAREER PROFILE

Experienced medical office receptionist with over 8 years experience working in a broad range of clinical settings,

seeking to leverage background and training to take next career step with a respected organization. Accomplished

in building relationships with patients to drive patient care goals, and successful in effectively communicating

with external healthcare partners and resources to maintain continuum of care. Highly skilled in initiating

strategies to optimize clinic workflows, patient flows, and customer service.

AREAS OF STRENGTH AND EXPERTISE

• Office Management • Schedule Management • Relationship Building

• Clinic Administration • Patient Flow Management • Electronic Health

• Medical Terminology • Customer Service Records

• Accounts Receivable

PROFESSIONAL EXPERIENCE

Regional Cancer Care Associates – Freehold, NJ October 2012 to October 2014

Medical Receptionist

• Facilitated day-to-day office operations for a practice in one of the largest oncology physician

networks.

• Greeted and admitted/registered patients; scheduled, rescheduled, and verified patient

appointments; scheduled appointments with secondary care providers.

• Coordinated physician schedules, and maintained patient flows by communicating patient arrival,

delays, and other emergent issues to patients and clinical staff.

• Communicated with Centra State Medical Center, Jersey Shore Medical Center, Bayshore Hospital,

Riverview Medical Center, and Community Medical Center to coordinate with infusion, oncology,

pathology, and admission departments and achieve continuum of care goals; called pharmacies to arrange

prescriptions and therapies for patients.

• Ordered diagnostic tests and called laboratories to obtain results; called patients to communicate

test results.

• Utilized Onco EMR,Practice Fusion and iMedicware to manage patient records and files, including

demographic, medical history, and insurance data.

• Collected patient co-pays and accurately recorded payment transactions; reconciled accounts

receivable and payment transactions daily.

Armour Breast Surgery – Freehold, NJ November 2011 to September 2012

Medical Receptionist Office Manager

• Directed daily office operations to sustain clinic workflows, manage patient flows, and drive care

goals.

• Coordinated physician schedules with outside partners such as Centra State Medical Center,

Riverview Medical Center, and Jersey Shore Medical Center.

• Administered patient flows from arrival to co-payment and follow-up visit scheduling.

• Secured pre-authorization and authorization for diagnostic tests and obtained medical test results

from external medical partners and physicians.

• Managed patient files and office records utilizing Practice Fusion EMR.

Pinelands Associates in Gynecology – Brick, NJ October 2006 to November 2011

Front Desk Receptionist

• Provided comprehensive administrative support to gynecology practice, including schedule

coordination and management, ordering diagnostic tests and communicating results to patients, and

managing patient records.

Previous experience includes Customer Service Representative, Advertising Clerk, Financial Specialist and Single

Copy Manager at the Asbury Park Press for a time frame of over 21 years.

English teacher at small, private school for 3 years.

EDUCATION AND TRAINING

Bachelor of Arts: Education, Georgian Court College, Lakewood, NJ

GPA 3.75

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