Project Manager
Resume:
JONATHAN DACLISON
**** **** ****** ***** #**** Glendale, AZ 85305
acp085@r.postjobfree.com
SUMMARY
• Strong and proven background in Project, Program, Training and IT Release Management and oversight of
organization’s overall projects portfolio with proven results and commitment to effective and efficient ways to
manage projects by utilizing proven methodologies in a Healthcare Revenue Cycle, Health Information Exchange,
Finance and Information Technology environment
• PMP Certification (pursuing) and PMI (Member)
• Core Knowledge & Functional Skill Areas:
Built PMO Offices
Strong Leadership skills
Strong and effective Communication Skills at all levels of an organization
Experienced in managing complex, cross-functional and large scale projects
• Technical Expertise/Familiarity:
Microsoft Office (Word, Excel, PowerPoint, Visio, Project, Enterprise Project Management/Project Web
Access and Outlook), SharePoint, Remedy, JIRA, Wiki, Google Drive, Confluence, Balsamiq, TFS (Team
Foundation Server), Plainview, Clarity PPM, Rally, Remedy
Process Expertise/Familiarity: PMI, ITIL (ITSM), Agile, Prince2, Scrum, SDLC
CRM: Sales Force, SugarCRM, MS Dynamic CRM
PROFESSIONAL EXPERIENCE
Aetna Healthcare – Tempe, AZ
03/2015 - Present
IT Program Manager, Program Delivery (Medicaid Division)
• Lead Medicaid IT Organization, Small Projects Division (IT projects under 2100 hours)
• Performed People Management and had a staff of 10 Project Mangers, 7 Business Analysts and 5 Consultants
• Worked closely with Aetna business partners regarding IT project implementations based on organization business
needs
• Responsible for overall resource allocation, financial forecast, budget ($5M or less)
• Worked closely with various departments such as Demand Management, Release Management and IT Change
Control Board
• Assisted in spearheading Agile Teams across IT organization as part of the SDLC process improvement delivery
Apriva LLC – Scottsdale, AZ
10/2014 – 03/2015
PMO Program Manager/Scrum Master
• Provided overall program management overview to all internal IT projects within Apriva
• Worked closely with Product Owners, Product Line Owners and Executives to prioritize IT projects based on
Revenue, Compliance and Enhancements
• Lead weekly executive meetings that primarily focus on new project on-boarding, Enterprise RoadMap and project
dashboard reporting
• Performed Scrum Master functions within cross-functional project teams utilizing scrum and agile community
practices
• Worked closely with operations, technical teams and vendors on POS Transaction and Credit Card Machine On-
boarding
Orion Health – Santa Monica, CA
10/2013 – 10/2014
Program Manager
• HIE Projects Managed: (WWR) Western Washington Mutual and (SHP) Scottsdale Health Partners – providing full
life cycle project implementation
• Assisted the PMO team in developing PM training with regards to curriculum for on-boarding of new project
managers and process improvement
• Managed project teams to ensure project is fully aligned with client and Orion’s expectations with regards to scope,
budget, resource, milestones, critical paths and deliverables
• Worked closely with Pre-Sales and Business Development in generating RFP’s, SOW and MSA
Sapient – Santa Monica, CA
01/2013 – 10/2013
Senior Program Manager
Program Management
• Managed phase 2 types of projects (post go-live)
• Facilitated design sessions to validate project scope items
• Performed Release Management duties utilizing JIRA to track technical progress through project iterations via sprints
• Produced several types of reporting to disseminate to various levels of Sapient and client stakeholders
• Worked closely with Sapient and client Service Delivery and Service Management teams to manage expectations
Global Cash Card – Irvine, CA
01/2012 – 12/2012
Senior Program Manager
IT Release Management
• Performed Scrum Master duties and lead Scrum and Sprints
• Manage a team of Business Analysts (requirements gathering)
• Performed UAT (User Acceptance Testing) with product and business owners
• Managed a team of Systems Analyst (Use Cases, Backlogs)
• Worked closely with IT and Operations on credit card transactions with specific focus on customer experience
and satisfaction
Project Management
• Managed revenue driven projects providing full project life cycle processes
• Managed internal IT projects (Data Center migration, Software Enhancements)
• Performed dashboard reporting to all levels of project team and stakeholders
• Utilization of project management tools (MS Project, PlanView)
• Utilized Clarity PPM for resource utilization for all revenue generating projects
Process Improvement
• Streamlined IT documentation processes
• Introduced and spearheaded Ticketing System across IT Enterprise to manage Incident and Request Tickets and
monitor SLA’s and KPI’s
• Introduced and facilitated process improvement methodologies: Change Management, Design Sessions
• Improved and streamlined internal IT documentation using Google Drive and Wiki
Cymetrix Corporation – Irvine, CA
05/2005 – 12/2012
Director, Program and Project Management
Program Management
• Built the corporate PMO for Cymetrix
• Provided program and project management support to all Revenue Cycle Projects
• Assisted Business Development with SOW’s and MSA’s
• Assisted Marketing to develop PPM tools utilized for “Go-To Market” Initiatives
• Managed 15 Project Managers and 2 Business Analysts
• Managed resource allocation to various projects across the PPM
• Performed Service Delivery/Account Manager during Planning, Implementation and Hand-Off process
Project Management
• Performed full project life cycle implementation
• Managed compliance driven projects: 5010 and ICD-10 Readiness
• Managed revenue driven and internal enhancements projects
• Facilitated designs sessions and workflow process flow development
• Utilized Clarity tool for resource utilization, forecasting, all other (PPM) Portfolio Performance Management work
efforts
Training and Education
• Built the Corporate Training Department for Cymetrix
• Established various training curriculums across the organization
• Developed and rolled-out Competency Exams across various departments
• Worked closely with HR to improve on-boarding process
Perot Systems – Plano, TX
6/1998–5/2005
Project Manager
• Managed Service and Helpdesks types of projects
• Project plan development
• Project facilitation of kick-off meetings, recurring status calls, data gathering, tracking and documentation of risks,
issues, escalated items and next steps
• Generated status reports to project teams and stakeholders
• Managed ITIL (ITSM) driven projects using Remedy system
Perot Systems – Phoenix, AZ
3/1996–6/1998
Healthcare Transition Trainer
• Trained end users for system utilization and navigation
• Developed education curriculums, training manuals, job aides, policies and procedures, competency exams and
workflows
• Facilitated several training courses: HIPAA, Customer Service, Collection,
• Proven results of on-time and on-budget implementation
• Assisted with staff training and follow-up processes (30, 60 and 90 days Performance)
EDUCATION & TRAINING
• Liberal Arts, Palomar College, San Marcos, CA 1996
• Business Management coursework, University of Phoenix, AZ 1997 - 2000
• Proven competency in project management implementations, design sessions and facilitation workshops
• 10+ years in Program and Project Management
• PMP Certification anticipated Q4 2014
MEMBERSHIP/AFFILIATIONS
• PMI (Project Management Institute)
• PMI (SoCal Chapter)
• IIL (International Institute of Learning)
• PAVO (Professional Association of Volleyball Officials)
• USAV (United States Volleyball), AZ Region
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