Customer Service Sales
Resume:
AliReza Bahromani
Arlington, TX 76013
acp07q@r.postjobfree.com
Security Clearance
U.S. Citizen
OBJECTIVE: Seeking a customer service position where my education, training and professional experience will be fully utilized to achieve
rewarding and long-term growth opportunities.
WORK SUMMARY: Experienced Professional with over 30 years of hands-on experience in the customer service and management. Results-
Oriented professional with strong organizational, planning, supervisory and follow-through skills. Goal oriented, dedicated professional, highly
motivated self-starter, and decision-maker. Ability to effectively handle high stress, mission critical environments and meet objectives.
SKILLS: Multilingual in Farsi (Persian Iran), Persian Afghan, Azeri, Turkey, Pushto and Dari. High functioning and multi- tasking individual with a
keen sense of responsibility and good memory; excellent in managing people and projects. Goal oriented, dedicated professional, and driven
decision-maker. Exceptional interpersonal skills with natural ability to assess and diagnosis problems and present solutions. A natural team builder,
assembles, enables, and motivates powerful groups to reach company targets and career goals in a timely manner. Combines skill aptitude with
creative approach to problem solving to transform ideas and plans into powerful, reliable management systems. Ability to prioritize, plan and
coordinate tasks effectively. Proficient in research, and interpretation, application of standards, rules, regulations and procedures to variety of
situations and to recommend timely and economical solutions. Ability to effectively handle high stress, mission critical environments and meet
objectives. Team player and capable of performing independently in any environment
QUALIFYING EXPERIENCE:
Serenity Soaps and More LLC: CEO: Sacramento, CA /// Sept 2013- Present
Responsible for working closely with the firm’s partners and providing advice, recommendations and information to enable the firm to grow
while maintaining its regulatory responsibilities.
Taking charge of the commercial, technical and organizational interests.
Managing relationships with key stakeholders.
Negotiating terms and closing deals.
Developing and managing accounts.
Developing the business in new markets.
Quality control of inventory, incoming orders, labeling, and shipping the products.
DynCorp International: Interpreter: Fort Worth, TX (Duty Location: Afghanistan, Helmand, FOB LEATHERNECK) /// May 2010- Sept
2014
Provide interpretation and translation services to our customers which consists of experienced military and business professionals in the
fields of language training, recruiting, intelligence, U.S. Military operations, business processes and systems, information management
technology and outreach to diverse ethnic communities
Excellent ability to communicate Pushto, Turkish, Farsi, Azeri and Dari languages in both written and verbal command.
research foreign and domestic websites and ability to design reports in a specific format and responsible for populating spreadsheets
Research and analyze foreign language documents for key information
summarize and translate foreign language printed, electronic or audio/visual material into clear, understandable and idiomatically correct
English
Research foreign and domestic websites and ability to produce reports in a specified format and may be responsible for populating
spreadsheets. Perform analysis of Internet derived information.
Thorough knowledge of cultural, economic, geopolitical, and military issues of Middle East and Arab speaking countries within that region
Provide general support; monitor and maintain of the system requirements for Bat’s Biometrics Automated Tool System
Provide general support; monitors and maintain of the systems requirements for Finger Print Scanner & Eyre’s Eye Scanner
Identify and extract information components that meet military information requirement list criteria
Ability to operate standard and specialized office automation equipment to process foreign language material
Assigned to man different locations in order to help develop skills and abilities of local nationals
Don Davis Nissan; Sales Consultant: Arlington, TX /// Apr 09- May10
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models;
inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities;
greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building
rapport.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions;
explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
to job accomplishments.
North Texas Soccer Association; Referee; Arlington, TX /// Jan 09–Apr 09
Ensured the safety, security, rules, regulations and policies of the games
Conducted security awareness training for team members
Papa Johns; Customer Service & Sales Person; Los Angeles, CA /// Jan 08–Dec 08
Provided customer service, sale and cash handling
Trained new employees and supervised their performances
Conducted daily Inventory
Top Line Courier; Customer Relation & Delivery; Los Angeles, CA /// Jun 07–Dec 08
Perform the delivery tasks and pick-up of customer material in a polite, resourceful and professional manner
Load and unload a delivery truck through a variety of mechanisms
Ensure documents are delivered and entered accurately
Perform mailroom duties
Coordinate of incoming and outgoing mail
Communicate with main office through a mobile device
Operate vehicle for the delivery of mail, supplies, products and materials
Maintain route supply inventory to ensure prompt delivery of products to customers
Provide basic customer service by giving required information
Maintain delivery records
S.M. Auto Center; Sales Consultant; Los Angeles, CA Jun /// 06-Jun 07
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models;
inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities;
greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building
rapport.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions;
explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
to job accomplishments.
Turner Nissan; Sales Consultant; Sacramento, CA /// Dec 05-Jun 06
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models;
inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities;
greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building
rapport.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions;
explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
to job accomplishments.
Futuer Nissan; Sales Consultant; Sacramento, CA /// Dec 04-Dec 05
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models;
inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities;
greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building
rapport.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions;
explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
to job accomplishments.
Capital City Chevy; Sales Consultant; Sacramento, CA /// Jun 04-Dec 04
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models;
inspecting automobiles.
Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities;
greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building
rapport.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions;
explaining and offering warranties, services, and financing; collects payment; delivers automobile.
Provides sales management information by completing reports.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value
to job accomplishments.
Bankers Life & Casualty; Insurance Agent, Sacramento, CA /// May 00- Jun 04
Provided customer service and sold insurance policies
Provided input into the development of new policies and sales techniques
Managed policy holders paperwork and insurance needs
Trained new insurance agents and supervised performances
Chevron; Customer Service & Sales Person; Fair Oaks, CA /// May 98-May 00
Negotiated prices for the customers
Trained new sales persons and supervised their performances
Prepared financial paperwork
Sub A Start Restaurant; Business Owner; Irving, TX Jun /// 93-May 98
Managed, trained, scheduled, audited, and counseled employees.
Established daily schedules, work hours, and vacation periods
Established milestones, expenditure rates and policies
Reviewed financial obligations and transactions
Supervised and ensured consistent and reliable Customer Service
Problem resolving and dealing with all aspects of operation
Developed special projects to improve sales and productivities
Responsible for hiring and training personnel
Conducted daily and monthly Inventory
Worked heavily with customer service industry
TRAINING, CERTIFICATES & EDUCATIONS:
Security Clearance DISCO Sept 2011
Information Security FOB LAGMAN-Afghanistan Apr 2011
Bat's, Biometrics Automated Tools, system FOB LAGMAN-Afghanistan Sept 2010
Finger print Scanner & Eyre's (eye scanner) FOB LAGMAN-Afghanistan Sept 2010
Interpreter Training: KAF- Afghanistan Jun 2010
Soccer Referee Certificate US Indoor Soccer Associated Dec 2008
High School Diploma; Tehran, Iran Aug 1977
AWARDS:
Certificate of Gratitude Provincial Reconstruction Team Zabul Nov 2012
Certificate of Appreciation Team Work, Afghanistan Mar 2012
References will be provided upon request.
Contact this candidate