Customer Service Medical

Laronda Robertson

P.O. Box *****

Savannah Ga, **420

Cell/Home 912-***-****

Objective:

To obtain a position where I may utilize my experience and abilities.

Education

Richmond Hill Christian Academy

(Aug.1994-June.1998)

Major: General Studies Richmond Hill Ga

Successfully Awarded Diploma

Savannah Technical College

(June-2013- Present)

Associate Degree in Accounting Savannah, Georgia

Experience

AT&T

(Aug2009-Present) Miramar FL

Customer Service - Work from Home

Customer service duties, change rate plan and feature, made payment arrangement,

process payments, change customer numbers, check upgrade eligibility, order

equipment, change IMEI and SIM information for customers, review bill information,

credit and adjustment on accounts, enroll customer in auto pay, troubleshooting,

suspend and restore phones, and give customer general information.

UPS Store

Administrative Assistant

(Fed.2007- June2009) Savannah Ga

Administrative duties consist of providing general administrative and customer service

support to local customer, processing customer’s claims, personnel forms to facilitate,

answer calls, filing, faxing, processing mail, preparing and updating report lists and

responsible for opening/closing, daily drop- off deposited.

GAP Clothing Store

(May.2006- Jan.2007) Savannah Ga

Store Manager

Responsible for interview/hiring and accurately scheduling for 6 to 12 employees,

computing customer’s information, daily deposits, inventory, report list, processing

modules, customer sale, bend products, keep counts of all inventory, mark down, and

general information.

Pediatrics Association

(June.2004-Dec.2005) Savannah Ga

Secretary

General secretary duties included obtaining doctor’s information for client and

assisting client by maintaining their files and scheduling appointments, by facilitate the

daily processing of answering telephone calls, preparing billing invoices to Medicated

and Medicare, ordering medical supplies, equipment, filing, faxing, processing of mail.

Created and maintained an access medical database checklist to produce inventory and

order forms to facilitate patient medical records on a periodical basic and responsible

for opening/ closing.

Kelly Home Care

(Aug.2001- Mar.2004) Savannah Ga

Sitter

Duties consist of caring and motivating clients in different activity and making sure

patients medication was dispensed in timely manner, medical appoints, meals, bathing,

taking client to doctors appoint, and household duties.

Skills: Proficient in Customer Service, Word Processing, Telephone Etiquette Windows

XP, Microsoft office 2003/2007, Microsoft Advance Word, Excel, Access, Power Point,

Outlook.

E-Mail address: acp06u@r.postjobfree.com

Contact this candidate