Objective:

Obtain a position where I can maximize my troubleshooting, strategic analysis skills, knowledge

in IT Operations, Security techniques and procedures and IS Audit, knowledge, management,

product knowledge and development, and communication skills.

Education:

Davenport University Grand Rapids, MI 08.2008 – 10.2013

Bachelor of Applied Science in Information Technology

• Degree in Biometric Security

Experience:

Kent County Grand Rapids, MI 10.2014 – Current

Help Desk Technician

• Provide end-user support on desktop systems

• servicing support requests from the Service Desk

• troubleshooting issues

• installing and supporting Microsoft desktop operating systems

• installing desktop software

Berger Chevrolet Grand Rapids, MI 04.2013 – 10.2014

Information Technology Assistant

• Identified and solved hardware problems

• Maintained and developed hardware and software technology

• Windows support for 100+ users

• VMWare support for 50+ users

• Works with Active Directory, Windows Server, routing, wireless systems

• Work with Cisco servers and firewalls

United Parcel Service Wyoming, MI 03.2013 – 07.2014

Loss Prevention Security Supervisor

• Implemented supervisor audits and assessments

• Upheld and secured shipment quality

• Performed security investigations

• Processed leadership and staff correspondences

United Parcel Service Wyoming, MI 08.2008 – 03.2013

International Operations Manager

• Controlled international packages

• Keyed in package’s count and shipment information

• Established and met critical deadlines

• Worked closely with leadership and international customs

• Supervised daily functions of an international staff of up to 15 employees

• Administered reports and international procedures

Awards & Honors:

• Davenport University – Dean’s List - Fall Semester 2010

• DECA - State 2nd place – 2012

• DECA - 2x National Qualifier – 2011,2012

• United Parcel Service - Belt of the month – 2011

References

Anson Jaynes

Berger Chevrolet - Webmaster

2525 28th St SE

Grand Rapids, MI 49512

616-***-****

Mike Bazan

Westwood Ranch - Business Owner

7241 Westwood Dr.

Jenison, MI 49428

616-***-****

Zach Galloway

United Parcel Service – Part time Supervisor

1301 Valleyview CT

Walker, MI 49544

517-***-****

Contact this candidate