Customer Service Medical
Resume:
Valerie Cenales
**** **** ****** **. *******, TX 77088
***************@*****.***
Summary of Qualifications
Reliable, organized professional with experience in Accounts
Receivables, Customer Service and Collections. Exceptional ability
to quickly master new policies and procedures. Known to maintain
a calm professional manner in stressful situations. Adapt at
working in a team environment to achieve objective, with
particular attention to details.
Skills
MS Excel 2013, MS Access 2013, MS PowerPoint 2013, MS Word 2013,
MS Outlook 2013, Ten Key (touch), JD Edwards/ People Soft,
Customer Service, General Accounting, Oracle
Education
Houston Community College
Houston, TX
Kashmere Senior High (Diploma )
Houston, TX
Professional Experience
2007-Present Chase Auto Finance
Houston, TX
Team Lead
Cure delinquency ranging 5-120 days by negotiating payment plans
when needed
Accept payments by phone
Handle account balance ranging from $1,000-$100,000
Skip trace to increase customer contact through account
demographics
Review CBR to analysis next business decision
Maintain updated account records
Investigate and resolve any disputes
Maintain monthly goals and requirements set by company
Honored FDCPA Guidelines
2006- 2007 Cisco Inc.
Houston, TX
Commercial,Consumer Collector including medical
Collect on 90-120 days
Accept payments by phone
Provide backup documentation to customers
Set-up plans to cure delinquency
Research and resolve customer disputes
Skip trace
2006-2006 Allied Waste (Accountemps)
Houston, TX
Commercial Collector
Collect on alpha A-K current - 30 day
Receive and make calls
Resolve and Research disputes
Take payments by Phone
2005 - 2005 Randstad (DHL Express)
Houston, TX
Accounts Receivable Clerk II
Applied payments once located in either DHL, ARCS or IMPEX
Contact customers (commercial) to resolve outstanding invoices or
over charges
Providing supporting backup for misapplied documents
Maintain Company's receivables on daily basis
Research misapplied or duplicate payments / Write off over
charges or duplicates
2001 - 2004 Litton Loan Servicing
Houston, TX
Loan Default Counselor
Collected on conventional and government mortgage loans.
Set-up spreadsheets for payment arrangements, maintain call logs
and expected
Payment dates on an average of 200 a month. Use an auto dialer
system davox.
Maintain and apply Collection Practice policies and procedures.
Inform customers on information pertaining to loans by fax and
email daily.
Automated Dialer
2000 - 2001 Reliant Energy, HL&P (Prostaff)
Houston, TX
Final Bill Credit Representative
Collected account receivables on final billed accounts listed on
tracking report
For commercial and consumer.
Reviewed credit bureau and other documents for skip tracing as
well as with
Southwestern Bell. Resolved disputed final and active account
bills.
Set-up payment arrangements to cure delinquency.
Approved credit connection or reconnection for active accounts.
1999 - 2000 Selecting Billing & Collections
Houston, TX
Medical Biller / Collector
Set-up arrangements and informed patients of programs for
outstanding bill.
Billed and corrected claims for insurance payments.
Documented collection activities on computer system files.
1996-1999 Foley's Corporate Office
Houston, TX
Collector
Collected on account receivable on retail cards.
Skip traced using credit bureau: Cole's Directory and other
creditors.
Set-up payment arrangements to cure delinquency.
References Furnished Upon Request
Contact this candidate