Customer Service Manager
Resume:
Mauderith Vazquez
*** ** **** ***. ******** Pines, Fl 33024
E-mail: acp01u@r.postjobfree.com
Summary of Qualifications
• Ability to create new and maximize existing accounts by analyzing company needs
• Produce results in fast paced environments by adapting and implementing new strategies
• Track record of superior performance through above-quota results
• Team oriented leader who motivates members to exceed expectations
• Excellent written and verbal communication skills as well as great attention to detail
• Ability to effectively manage time with limited supervision
• Ability to professionally and effectively interact with a variety of individuals
EDUCATION
Everest College Phoenix Tempe, AZ
Associate in Applied Science in Criminal Investigations
Graduated January 15, 2012
GPA: 3.9
Related Coursework: Biological Evidence 1 & 2, Criminalistics I & II, Crime Scene Photography 1 & 2,
Fingerprints Classifications and Latents 1 & 2, Graphics and Documentation 1 & 2
WORK EXPERIENCE
02/14- Current HG Parts Import and Export
Office Administrator Opa Locka, Fl
• Answer customer inquiries, concerns, and respond to emails
• Post and maintain ads in social medias to increase sales
• Responsible for screening, interviewing, hiring, and training new employees
• Perform data entry and manage accounting procedures.
• Ensuring office security by activating/disarming alarms
• Maintain inventory up to date and ensure product source is legitimate by running VIN
numbers searches
• Develop and assign tasks appropriately to ensure site is clean, organized, and inventory is
properly maintained.
• Inspect auto parts to insure quality and get them ready for shipping, as well as producing
shipping labels.
04/12- 11/13 JL Audio Miramar, FL
Speaker Assembler
• Packaging speakers in various packages to serve different client’s needs
• Work station one using a soldering machine to connect lead wires to the voice coil to the
cone.
• Work station two using two different types of glues to secure the lead wires to the cone to
get it ready to connect the spider of the speaker for accurate sound and quality.
• Other stations include magnetizing the speaker motors, quality control, and esthetics of the
final product.
07/09- 12/11 New Breed Logistics North Haven, CT
Packer
• Packaged helicopter parts for Blackhawks that went to the U.S Military
• Cleaned and restored parts of the helicopters
• Trained new employees
• Sorted kits of small parts to great detail and accuracy
02/05-06/09 7 Eleven Orlando, FL
Assistant Manager
• Recruited, hired and trained positive, enthusiastic employees, ensuring excellent customer
service
• Developed and assign tasks appropriately to ensure the site is clean, adequately stocked,
organized and well kept based on 7 Eleven standards.
• Maintained a professional and supportive image among subordinates and supervisor
• Scheduled employees within 7 Eleven guidelines to maximize customer service and maintain
site image
• Developed positive and professional relationships with all suppliers
• Promoted excellent service and resolve customer complaints in a timely, professional
manner
• Promoted and ensure a safe, positive public image within the neighboring community
08/00-02/05 South Eastern Container (Coca Cola Company) Orlando, FL
Pallatizer Operator
• Ensured that the finished products are properly palletized and stacked by operating the palletizing conveyor
equipment
• Oversaw inventory coding equipment and stretch wrap equipment.
• Responsible for ensuring inventory of palletized product is accurate and organized
Additional Information and Skills
• Strong Microsoft Office Skills (Word, Excel, PowerPoint)
• Languages: Fluent in Spanish, and English
• Typing speed of 70 wpm
References available upon request.
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