Customer Service Manager

Megan Phillips

**** **** ****** ******** *****, Ohio 44223

330-***-**** Email: ********@****.***

Summary: Efficient, honest, and hardworking bank teller with excellent

customer service and money handling skills looking to utilize

and expand on existing skills and educational background.

Various computer skills include proficiency in standard office

software and teller packages, as well as basic troubleshooting.

Work Experience:

2012-Present Peoples Bank Corporation, Norton, Ohio

Teller

. Provide continuous attention to customer needs

. Assist in customer needs financial products and services,

contributing to stronger relationships

. Managing various transactions to ensure accuracy

. Manage ATM, backup for the vault, and audit other tellers

. Ensure both cash drawer and transactions balanced

. Order office supplies to keep branch running smoothly

2010-2011 American Red Cross, Akron, Ohio

Telerecruiter

. Made outbound and received inbound calls to recruit and

schedule blood donors

. Met productivity goals to assure regional blood needs are met

. Updated donor information in the computer system

. Trained new employees

2008-2009 First Merit, Bath, Ohio

Teller

. Provided continuous attention to customer needs

. Assisted in customer needs for financial products and

services, contributing to stronger relationships

. Managed various transactions to ensure accuracy

. Ensured both cash drawer and transactions balanced

2008 Marc's, Cuyahoga Falls, Ohio

Cashier

. Cashiered and bagged groceries

. Supervised other cashiers

. Trained new employees

. Inventory and stock related activities

2003-2007 Mail Services, Kent State University, Kent, Ohio

Mail Clerk

. Delivered/distributed mail and parcels throughout the campus

. Sorted mail to prepare for delivery

. Picked up mail and parcels from Kent City Post Office

. Operated office equipment, including postal sorters and bulk

machines

. Trained new employees

Education:

2012 Kent State University, Kent, Ohio

B.B.A.

Bachelors of Accounting

2007 Kent State University, Kent, Ohio

B.B.A.

Bachelors of Marketing, Minor in Psychology

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