Customer Service Sales

**** ******* **** #***, *********, TN *****

PHONE 615-***-**** E-MAIL *****************@*****.***

DELILAH J. MASSAROTTI

SUMMARY:

Persian Gulf War Army Veteran seeking a career with a company that is looking for a successful results-

driven professional with extensive leadership, human resources, training, operations, P&L, sales, and multi-

store/market experience. Has the ability to drive performance, exceed company targets, is skilled at

staffing, motivating and developing teams, successful in diverse environments and intense competition,

self-motivated and highly organized, with excellent problem solving skills.

EDUCATION:

08/2010 Middle Tennessee State University Murfreesboro, TN

Master of Business Education

• Training and Development – Adult Education

• Emphasis: Leadership & Communication

• Also 42 hours toward an MBA

12/1994 University of North Alabama Florence, AL

Bachelor of Science

• Double Major: Management, Marketing

RELEVANT EXPERIENCE:

District Sales Manager:

Sephora inside JCPenney TN, AR, LA, MS, AL, GA, FL

MAXrave, BCBG Max Azria NC, VA, DC

Torrid, Hot Topic OH, KY, PA, NC, VA

Gadzooks TN, KY, OH

Aeropostale TN, KY

• Up to 128 million dollar market. Focused on sales to increase profitability by creating a

team atmosphere while analyzing performance of all departments and associates for bottom line

results, through profit improvement audits, ensuring an effective overall merchandising strategy

and delivered quality customer service. Controlled all stores selling costs, payroll hours and

salaries to maintain profitability. Also, utilized continuous recruiting and retention by providing on-

going training to ensure compliance of company policies and procedure guidelines by performing

monthly/annual manager and employee reviews. Developed Area Managers to District Managers.

• Responsible for new location openings and recruiting talent, aiding real estate team with location

selection, each marketing campaign, coordinated with contractor/construction teams to ensure

completion and any punch list sign off, while having a creative license with back stock and

merchandising. Utilized home store to train all management teams sourcing 3 districts as new

locations were ready for occupancy, delivered train the trainer, traveling to those locations for grand

opening, and ensuring training follow-up.

Store Sales Manager:

Schwan’s Home Service Savannah, GA

Lowe’s Home Improvement W. Chesapeake, VA

Lowe’s Home Improvement Nashville, TN

Service Merchandise Huntsville, AL; Nashville, TN

Sears Holding Corporation Landover, MD

• Emphasis is on quality customer service, sales, staffing, training and development of team, overall

operation of the facility to include ordering/forecasting, pricing to include product life cycle and

expiration dates of perishables, contractor and vendor services, delivery, merchandising, store

presentation, promotions, loss prevention, expense control and administrative control while

maintaining a safe environment by meeting all EEOC, OSHA, FDA, and DOT requirements.

HONORS:

• Second in company for Customer On-Line Rewards, and Top Operations in district, Schwan’s

• Annual district Operations Bonus, 2%, Schwan’s.

• Top Sales in the district, Schwan’s.

• Top Sales and Operations in district, Traveling Trophy and Quarterly Bonus, Schwan’s.

• Third in division for 2nd quarter Sales, 16 stores Above Sales Goal, JCPenney.

• Ranked #2 in OSAT customer service 1st quarter 2011, JCPenney.

• Highest SiJCP Sales at Grand Opening and Top performing GO week (10 days) 113% above projected

goal, Lake Charles LA, JCPenney.

• LORAC Sales contest 2x “Bell” Award Winner. 1 store ranked #5 in Sales of 304 stores and 1 store Most

Improved % increase, JCPenney.

• Converted or closed 50+ locations, BCBG.

• Holiday Sales Contest Winner, and Diva Award, Torrid.

• Opened 12 locations, Torrid.

• Ranked #5 in Sales 2004 year end out of 66 District Managers, Gadzooks.

• Highest internal theft Confession in company history securing Full Restitution, Gadzooks.

• Opened 16 locations and trained teams for Grand Opening, Aeropostale.

• Remodeled 3 locations, Service Merchandise.

• Highest Jewelry 3rd quarter Sales, Service Merchandise.

• Second in region with Selling Solutions, Sears.

• Forth in Baltimore/DC market for Brand Central Appliance Sales and Home Electronic Attachments, Sears.

• Scored company wide Top Percentile on the Core Compliance Audit and repeatedly passing on all

scorecard measurements. Sears.

• District Apparel Transformation Ambassador, DMA Baltimore/DC Market, Sears

COMPUTER APPLICATIONS:

• Knowledgeable with Outlook, MS Word, Excel, PowerPoint, Access, People

Soft, HRIS, Brass Ring, Hire Right, Taleo, eLearning, Quick Books, ICCTV, Quattro Pro, POM,

Professional File and BASIC.

• Graphic packages: CAD, CADCAM, AEGIS 5000, Empress and AEGIS 5000.

AFFILIATIONS AND AWARDS:

• TN Representative of Employer Support of the Guard and Reserves (ESGR).

• Member of the Society of Human Resource Management (SHRM).

• Wicklander Loss Prevention certification.

• CPR certification

• US Army Reserves, 1/90-8/98, 91B Combat Medic, National Defense Service Medal, Honorable

Discharge, Five Point Veteran Preference.

Contact this candidate