Customer Service Representative

JESSICA THOMPSON

Oshkosh, WI ***** - 920-***-**** - ************@*****.***

PROFESSIONAL PROFILE

• Customer service professional offering over 3 years of diversified experience.

• Excellent communication and problem solving skills.

• Dedicated to achieving customer satisfaction as well as meeting or surpassing company

expectations.

PROFESSIONAL EXPERIENCE

ALTA RESOURCES, Neenah, WI

Consumer Relations, June 2014 - Present

• Vendor for Dr. Pepper

• Take Inbound Calls

• Provide solutions to complaints on products and their whereabouts in store(s)

TIME WARNER CABLE, Appleton, WI

Customer Service Representative, February 2013 – June 2014

• Take inbound and outbound calls

• Assist customers with paying bills

• Offer sales when issues occur with services to ensure customer satisfaction

• Help fix and/or troubleshoot technical-related problems

CONVERGYS, Appleton, WI

Customer Service Representative, January 2011 – May 2013

• Inbound call vendor for ATT & DirectTV

• Assist customers with paying bills

• Upselling products when available

EDUCATION

NORTH HIGH SCHOOL, Oshkosh, WI

HSED Diploma

FOX VALLEY TECHNICAL COLLEGE, Oshkosh, WI

Business Administration, Anticipated Graduation: 2017

ADDITIONAL SKILLS

• Proficient in Microsoft Word and Powerpoint

• Above average typing speed with at least 90% accuracy

REFERENCES

Available Upon Request

Contact this candidate