Customer Service Health Care
Resume:
Samantha Mertz
** ******* ****** * Mansfield, Pa 16933
484-***-**** * *********@********.*********.***
SUMMARY OF QUALIFICATIONS:
Experience in personal health care and health care provided to developmentally disabled
individuals. Problem solving, communication, and critical thinking skills. Experience with
creative design and creative thinking. Extensive experience in observational setting, conducting
interviews, and mediating among groups of conflicting individuals. Has the ability to develop
relationships and rapport with clients and customers.
EDUCATIONAL BACKGROUND:
Mansfield University of Pennsylvania, Mansfield Pa May 2015
Bachelor of Arts in Anthropology/Sociology, Minor in Art History
• GPA 3.5/4.0,
• Presidents list 2011-2013, Deans List 2014-2015
PROFESSIONAL EXPERIENCE:
Martha Lloyd Community Services, Mansfield Pa May 2014-
Present
-Direct Service Worker
• Provide health care to clients with developmental disabilities.
• Think critically and act quickly in dangerous situations.
• Trained new members of the work force.
• Passed medications to clients and became medication certified and CPR certified.
• Cleaned, bathed, fed, and toileted clients.
Meadowcroft Rockshelter, Avella Pa May 2014
-Internship
• Led interns through an archival preservation project organizing the founder of the
museum, Albert Miller’s, personal papers.
• Organized, researched, and preserved collection archives and assisted in the
acquisitioning and de-acquisitioning of artifacts.
• Wrote and proofread grants and loans.
• Experience in overall museum management. Worked daily with the curator of the
museum and gained hands on experience in all curatorial duties and collections
management.
• Worked at an offsite historic farmstead and developed a preservation plan for the
historical buildings and property.
• Conducted archival research and preservation of photographs, glass plate negatives and
slides.
• Obtained experience in historical properties, barns, and buildings, as well as engaging
with property owners, and staff.
Supported the construction of exhibit displays, and educational videos.
•
Collaborated with a core team of interns, volunteers, and community members in the
•
planning, design, and recreation of a late 19th century garden. Carefully identified the
plants used in the garden from a 19th century photograph.
Sodexo Dining Hall at Mansfield University, Mansfield Pa 2011-2014
• Learned and participated in sanitary food service standards.
• Maintained a customer-focused demeanor while multi-tasking in a fast-paced
environment.
• Trained new employees in food service.
Boyer’s Food Markets, Womelsdorf Pa 2009-2014
• Developed customer service skills and participated in regular trainings on customer
service and proper food safety training.
• Trained new employees.
• Learned computer system for the business.
• Increased client base through recommendations.
LEADERSHIP AND COMMUNITY ACTIVITIES:
Big Brothers, Big Sisters mentor 2009-2011
Anthropology Sociology Club, Mansfield University 2011-
Present
Member (2011-2013) Vice President (2014-2015)
Relay for Life, Mansfield University 2014,
2015
Meadowcroft Rockshelter, Avella Pa 2013-
2015
As part of Anthropology Sociology Club, volunteered one weekend every year. Helped
•
lead other students in rebuilding the Native American village at Meadowcroft. Helped
other students deal with customers of the museum and how to carefully handle artifacts.
Samantha Mertz
58 College Avenue * Mansfield, Pa 16933
484-***-**** * *********@********.*********.***
REFERENCES:
Dr. Timothy Madigan, PhD
Department of Sociology
Mansfield University
200 Pinecrest Manor
Mansfield, Pa 16933
Dr. Janice Purk, PhD
Department of Sociology
Mansfield University
203 Pinecrest Manor
Mansfield, Pa 16933
Bonnie Reese, PhD
Curator & Communications professor at California University, California Pa
401 Meadowcroft Read
Avella, Pa 15312
Dr. Robert Clark, PhD
Department of Anthropology & Sociology
Mansfield University and Shippensburg University
Grove Hall, Shippensburg University 17257
Dr. Abby Werlock
Department of English
Mansfield University
GO4C Belknap Hall
Mansfield, Pennsylvania 16933
Contact this candidate