Customer Service Project Manager

LATASCHA M GOOD

**** *. **** *****

Chicago, IL

Phone: 414-***-****

*************@*******.***

Seeking: Clerical and Customer Service Representative Positions

Summary of Qualifications

Social Security Administration Lead Secretary and Personal Assistant to the Branch Chief

Southwestern Bell Communications/ATT CSR /MA - 4yrs, also Employee of the Month

Southwestern Bell Communications/ATT Certificates in MS Word Excel and Power Point

Personnel One Employee of the Month

Comcast Cable Employee Salesperson of the Month

Skills

Wisconsin State Certified Typist

Data Entry Skills, 10,000 ksph

MS Office Windows 2010 Word, Excel, Access and Power Point

Supervised and trained employees

Employment History

Milwaukee Area Technical College Milwaukee, WI 2013- 1/2015

Full-time student, also work as a Lab Asst. thru work study program

ILIFE Milwaukee, WI 2014-Present

PCW-Light housekeeping, running errands, companionship, laundry

Workforce Central Florida Orlando, FL 2011-2012

Security Hall Monitor OCPS – ensured safety of children getting on/off bus daily. Monitored hallways,

bathrooms, lunchrooms and school grounds. Completed reports as needed of incidents.

Teletech Orlando, FL 2010-2011

Customer Service Rep. @Home Agent – Answered 100+ incoming calls pertaining to customer’s

rewards points, updated database, and offered extra customer satisfaction points for Best Buy Reward

Zone via Work @Home Agent.

Comcast Cable Orlando, FL 2007-2008

Customer Account Executive/ Customer Service Rep. – I answered 100+ calls a day from customers

pertaining to inquiries about new services, problems and bills. I troubleshooted problems the customer

had with video/billing/phone services. I provided customers with solutions and self-help tips. Sold

phone, cable and internet services, as well as offered new product and services and upgraded accounts.

I Practiced First Call Resolution. I delivered customer satisfaction. In addition to my duties generated

commission monthly for the company.

Personnel One Orlando, FL 2006-2007

Customer Service/Admin. Assist. - Answered the LYNX Rideshare Line and provided customers with

answers. Entered applications submitted online and over the phone into the Database. I mailed out

correspondence pertaining to van/car/school pool options. Created spreadsheets and assisted the

Marketing Project Manager of Special Events obtain logistic information needed to sponsor events.

Manpower Milwaukee, WI 2005-2006

Data Mgmt. Specialist/Customer Service Rep. - Called 100+ customers per day to validate the

information stored in the Database. Edited Database to ensure accuracy and provided marketing

department with pertinent information to upgrade accounts.

Southwestern Bell Communications - ATT Milwaukee, WI & Chicago, IL 2000-2004

Maintenance Administrator/Customer Service Rep. - Answered 100+ calls a day from customers who

showed concerns with services. Troubleshoot problems customers had with phone lines. I provided

customers with solutions and self-help tips.

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