Customer Service Manager

Francisco Urbina Jr

**** ****** *

Galveston,Texas 77551

Cell Phone: 409-***-****

SKILLS

• Professional receptionist support skills

• Well developed customer service skills

• Strong understanding of alphanumeric filing

• Knowledge of office equipment (copier/fax)

• Familiar with Windows 98,Windows 7,MS Word,Word

• Proficient data entry skills

Perfect,CRT/Data Entry,Switchboard,Basic DOS.

• Nursing Care Skills: Vital signs,ADL's,Quality

assurance,Basic sterile techniques,CPR,Manage care

EXPERIENCE

Tideway Brain Injury Rehabilitation Center, Galveston,Tx. Jan.2007 to Mar.2010

Bilingual Program Assistant/Night Manager

Provided skills to operate and perform related operations associated with the facility,performed incidental clerical work and other duties as

followed: Attended management staff meetings once a week to discuss and implement strategies on medical issues pertaining to clients medical

needs. In-coming or discharging of clients, Interviewed new hires for the night shift,discussed work related issues with staff,assigned daily

assignments and duties, distributed medications,assisted staff with patient care. Contributed constant communications with my superiors involving

staff and client related issues and daily documentation of all client assessments.

University of Texas Medical Branch, Galveston,Tx. Mar.1992 to Jul.2004

Communications Operator (Dispatch) / Customer Service

Maintained communications between commissioned police officers and non-commissioned security guards. Duties included answering the

administrative calls,dispatch appropriate personnel to service calls,dispatching police and fire,911, and non-emergency calls.Performing general

receptionist duties after regular business hours including weekends,Operating computer aided dispatching equipment (CAD),monitor surveillance

cameras and recording equipment,two-way radio transmission,multi-line phone system,monitor security alarms, maintained files and reference

material,Knowledge in usage of city/county maps,distribute information from national and state wide computer system and able to communicate

clearly and effectively in stressful situations.

University of Texas Medical Branch, Galveston,Tx. Apr.1986 to Mar.1992

Security Guard

Provided the skills necessary to enforce rules and regulations set by the campus police department and the university pertaining to operation and

parking of vehicles on the campus and inspection and securing of buildings/property of the campus.

Sherwin-Williams Company, Galveston,Tx 1980 to 1986

Customer Service/Office Representative

Provided one-on-one customer assistance in selection and purchase of merchandise that best met the clients needs.Minimized customer complaints

by offering expedient as well as positive,resolutions to client issues. Maintained a high-level of customer satisfaction by offering dedicated and

personal client care,which resulted in greater sales. Also assisted clients via-phone regarding merchandise inquiries and availability. Reconciled

register draw and sales receipts and prepared bank deposits nightly.Provided skills in collections on delinquent accounts,held position as Third-

key holder to the business assisting the manager.

EDUCATION

Ball High School, Galveston,Tx 1979

H.S. Diploma

Attended Galveston College (1981),taking a few basic courses with no particular major.

Contact this candidate