YEN HA (WINNIE) SEYRAFIZADEH
MILTON, ONTARIO
TEL: 905 -876-1384
PROFILE
A dedicated hard working, detail oriented employee with excellent
attendance and extensive experience in analyzing client accounts' profiles,
balancing reports, and processing different types of payments. Readily
takes on new responsibilities and challenges. Consistently demonstrates
excellent analytical and organizational skills to complete work on time.
BUSINESS EXPERIENCE
TD INSURANCE MELOCHE MONNEX
Client Accounts Analyst 1999 -
2013
. Provided timely reviewing and processing different types of payments in
AS400 system. Examples, debit card, internet/on line banking, cash,
credit card, and cheque/money order payments.
. Balanced daily reports from cash, cheques, credit cards, and
debit/internet payments. Also prepared daily bank deposits and slips.
. Balanced and reconciled payroll deduction reports.
. Processed post dated cheques and making sure they were filed/stored
securely.
. Prepared & balanced daily reports for post dated cheques that were
entered in the system. Also removed post dated cheques from the system
if required by clients.
. Reviewed payment overdue reports for ensuring each account is handled
promptly.
. Responsible for making contacts to analysts by both telephone and
correspondence with respect to payments and also provided problem solving
regarding accounting issues.
. Reviewed voided cheques & enrolled clients on Pre-authorized Monthly
Payment Plan.
. Downloaded online banking payments from Sammi Application Software and
exported to Excel spreadsheet to review/analyze each client's account
before processing payments in the system. Also documented client
accounts' profiles that needed further attention.
. Reviewed clients' accounts and processed stop payment requests on line.
. Analyzed stale dated reimbursement cheque reports, prepared & processed
adjustments to cancel them in the system and ensure each account is
properly documented.
. Analyzed and prepared adjustments for Collection Monthly Statements.
. Prepared different types of account adjustments such as:
arrears/interests, return cheques, pre-authorized debit, write-offs, and
adjustment to transfer from one account/policy to another using proper GL
codes.
. Prepared and collected reports for auditors to review.
. Worked proactively to meet client needs and demonstrated a commitment to
meeting job demands.
. Ability to exercise good judgment in the application of appropriate
accounting procedures.
THE TORONTO EATONS CO. LTD.-HEAD OFFICE
Data Entry Clerk in Cosmetic Department
1999 - 1999
(Temporary Position)
. Data entry, filing, and photocopying.
. Prepared data reports for the department.
Shoppers Drug Mart Head Office
Data Entry Clerk in Accounting Department
1999 - 1999
(Temporary Position)
. Data entry using Lawson Software.
Patrick Plastics Inc.
Assistant Quality Inspector/Secretary, Marketing Supporting Assistant
1993 - 1999
. Inspection for quality control on packaging for carbon monoxide
detectors.
. Prepared & reviewed reports for the quality checklist.
. Data entry, receptionist, filing, and photocopying.
. Prepared memos & scheduled meetings.
. Handled & prepared reports for customer returns.
. Prepared custom documents and waybills for shipments using UPS/FEDEX.
. Proof-read Carbon Monoxide Detector Manuals for the Design Engineering
Dept.
. Handled customer complaints from Canada/United States regarding defective
products.
. Prepared catalogue reports to compare pricing from competitors.
Education
Ontario Secondary School Diploma
Co-Operative Education Certificate, 1990-1991- Co-operative placement for
Secretary at Ministry of Community and Social Services
Humber College of Applied Arts & Technology 1991-1993- Executive Secretary
Communication Program
COMPUTER SKILLS
Microsoft Office Suite (Word, Excel, Outlook)
Casper AS400
Sammi Application Software
Lawson Accounting Software