Customer Service Sales

Michael

MERRITT, AUSTIN, TX ***** Ph: 512-***-**** ************@*****.***

Professional Summary

Dedicated [ Sales Rep ] with [12] years of experience combining management and customer service expertise in [Quality] and [Training management call centers. Looking for a position as [ Sales Rep in a fast growth company.

Skills

Speaking

Experience

CSR PHONE REP E COMMUNICATIONS ADVANTAGE - AUSTIN, TX

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.

QUALITY/TRAINING MANAGER CDG MANAGEMENT - AUSTIN, TX

Instruct staff in quality control and analytical procedures.

Telecommunications

Monitor performance of quality control systems to ensure effectiveness and efficiency.

Sales and Marketing

Persuasion

Active Listening

English Language

Social Perceptiveness

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Explain products or services and prices, and answer questions from customers.

Adjust sales scripts to better target the needs and interests of specific individuals.

Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Customer and Personal Service

Reading Comprehension

Critical Thinking

Conduct client or market surveys in order to obtain information about potential customers.

Monitoring

Time Management

Education and Training

Negotiation

Communications and Media

Computers and Electronics

Complex Problem Solving

Judgment and Decision Making

Clerical

Jan 2006-Present

Jan 2003-Jan 2006

Education

High School Diploma Samuel Clemens High School - Cibolo, Tx

Stop production if serious product defects are present.

Analyze quality control test results and provide feedback and interpretation to production management or staff.

Jun 1991

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