Customer Service Sales

RESUME

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TCHUENTE YOLANDE EDWIGE

Central Park I condominium Unit 1605D, 169 D. Jorge st, Pasay city Manila

Philippines

+639********* / *******@*****.**

PERSONAL INFORMATION

DATE & PLACE OF BIRTH: August 24, 1981 in Yaoundé

NATIONALITY: Cameroonian (Cameroon)

MARITAL STATUS: single

OBJECTIVES

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Seeking to join a highly competitive company in the global market and

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contribute to its success and development where I can use my previous

experience in customer service in a setting that challenges me to achieve

corporate goals.

Acquiring strong technical and analytical assessment skill; flexible; Result

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and detail oriented; reliable and ready to start with any growing company

requesting my skills.

EMPLOYEMENT RECORD

Process Associate French – GSK (Glaxo Smith Kleine) / GENPACT

Philippines, Jun 30, 14 to Nov 14,14

Healthcare based account, assisting and support client who has experience any

side effect by using GSK product. Respond to customer query and concern.

Promote and advertise GSK product. Assist through email and call.

French Representative Support – CALL VERIFIER in French Banking /

ADITYA BIRLA MINACS Philippines, Oct. 8, 11 to Nov. 15, 12

Listen attentively to calls and to ensure a positive agent response and experience.

Holding and salvaging of sales that did not pass the client and company quality

and call structure guidelines. Verify and approval of sales under Card Acquisition

process (inbound and outbound). Call back customers for correcting any

information and call structure that have not been given or followed by the agents.

FRENCH REPRESENTATIVE SUPPORT French Banking / 24/7

CUSTOMER PVT LTD, India, September 2010 2011

Respond to telephone inquiries, providing quality service to customers and

associates inquiring about the availability of products, status of orders and

mainly selling MasterCard (Card Acquisition process) . Listen attentively to

customers and ensure a positive customer response and experience.

Provides concise, quality customer service in a professional, efficient, and

courteous manner.

Answer incoming customer inquiries about the service promptly and effectively.

Give support also to other process in Credit Wise (insurance sale) and Cross

Sell.

RETAILS STORE MANAGER / CHEZ DAVID, Cameroon, February 2007 –

2009

Responsibilities include: Handling, managing and overseeing all the day to day

processes that are carried out in the store. Managing the product inventory,

salespersons, goods for display, sales, etc.

RECEPTIONIST / NGO FAMM CAMEROON, Cameroon, November 2005

January 2007

Attend to visitors and deal with inquiries on the phone or face to face. Supply

information regarding the organization to the general public, clients and customers,

forwarding and redirecting any inquiry or clients to the relevant department.

SALES REPRESENTATIVE / TSÉKENIS CAMEROON, Cameroon, June

2001 August 2001

Responsibilities include: Coordinate sales effort with marketing, sales

management, accounting, logistics and technical service groups and, keep abreast

of product applications, technical services, market conditions, competitive

activities, advertising and promotional trends through the reading of pertinent

literature and consulting with marketing and technical service areas. Participate in

trade shows.

EDUCATIONAL BACKGOUND

2006 2009: Bachelor in Accounting

2006 2007: Information Technology (Secretariat Office: Word, Excel, etc.)

2004 2005: A Level MAINSTREAM EDUCATION"A4"

SKILLS, WORK AND PERSONAL ATTRIBUTES SUMMARY

Language: French and English;

Microsoft Operating Systems and Microsoft Office applications;

Organizational skills;

Ability to deal professionally with irate customers;

Up selling skills: Selling of parts and/or products to customers based from what

they need as part of issue resolution;

Contact this candidate