Customer Service Representative

Shellon George

**** ****** ****** #*

Brooklyn, NY 11226

917-***-****

*********@*****.***

Summary of Qualification:

. Certification in Medical E-Records and Office Administration

. NHA certification in Medical Office Administrative Assistant, NHA

certification in Electronic Health Record, NHA certification in

Billing and Coding

. Supervision and management experience; strong problem solving

abilities

. Excellent customer service and communication skills

. Highly detail oriented with excellent inventory and record keeping

background

. Knowledge of Microsoft Excel, Word, PowerPoint, Outlook and Internet

. Extensive experience in medical confidentiality

Experience:

South Slope Pediatrics

Brooklyn, NY

Medical Administration (Internship)

11/14-Present

. Answer incoming calls, schedule and confirm appointments

. Electronically scan and file patients records, enter information into

computer system

. Check patients in and out for doctor's visit, receive payments for

services

Visiting Nurse Services of New York Brooklyn, NY

Intern/ Audit Processor (Internship) 07/13-10/13

. Faxed and scanned medical records into computer system

. Managed medical software program to ensure accurate billing

. Reviewed medical notes via Image software to guarantee correct codes

for billing

. Maintained patient confidentiality at all times

Avant Business Services New York, NY

Customer Service Representative 03/07-04/12

. Managed intake of over 100 telephone calls for messenger delivery

orders

. Effectively solved customer problems and disputes

. Tracked incoming and outgoing orders for various locations

. Kept daily inventory record of all transactions

Partners in Care New York, NY

Home Health Aide (Per Diem) 01/07-03/07

. Provided reliable care for geriatric homebound clients

. Accurately managed household budget for clients

. Managed clients' appointments; transported and escorted clients to and

from visits

. Communicated patient condition and needs to family members; provided

reassurance when necessary

Pitney Bowes Management Services New York, NY

Customer Service Representative/ Registry Department Manager 06/03-

08/05

. Managed team of two assistants to create a smooth running Registry

Department

. Maintained outstanding daily records; managed delivery reports and

processed billing invoices

. Organized and set-up conference rooms on a daily basis for client

meetings

. Productively managed ordering and distribution of supplies for clients

and internal offices

Education:

The HOPE Program Brooklyn, NY

Career Enhancement- 12 week training 08/14-Present

. Computer Literacy: Microsoft Windows, Word Excel, and Internet

. Courses in: Customer service, interpersonal communications, Workload

management,

. critical thinking, problem solving, written communication, and public

speaking

. OSHA certification 10 hours General Industry Safety and Health

SUNY Brooklyn Educational Opportunity Center Brooklyn, NY

Kingsborough Community College Brooklyn, NY

NHA Medical Certifications

Borough of Manhattan Community College New York, NY

Major, Human Services (15 credits earned)

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