Customer Service Sales Representative

ELVIN ALEXANDER SMITH

**** ****** **** **, *******, FL 32810 H: 407-***-**** C: 407-***-**** **************@*****.***

Summary

To be able to work as Automotive Mechanical Engineer in a world class organization where my in-depth understanding

of automotive mechanical processes will be greatly utilized to achieve maximum performance of the company. My

endeavor and dedication in the job will be helpful in achieving the company's goals and objectives.

Highlights

ASE Certified Strong knowledge in handling systems used in

Microsoft Office ~ Word, Excel, PowerPoint automotive engineering

V-Net ~ Database program Skilled in designing engines, machines, and other

Exposed in computer applications used in mechanical devices

computations Solid experience with high quality components

CAD, CAM Certified Master Automobile Mechanic

Deep understanding of pressure vessel and piping

systems

Experience

SR. Service Technician 07/2013 to Current

BRIDGESTONE RETAIL OPERATIONS, LLC. Longwood, FL

Alignment

A/C Service

Batteries

Brakes/Rotors/Mounts

Drive-train

Engine Repair

Tune-Up

Oil Change

Radiator Service

Steering & Suspension

Tire Repair Services

Transmission Service

Vehicle Inspection

Vehicle Maintenance

Cable Technician 01/2012 to 06/2013

BRIGHT HOUSE BROADBAND Orlando, FL

Disconnect cable/reconnect cable, Collect equipment, Collect payments.

Climb ladder on telephone poles, Process paperwork.

Handling money, and using a computer to process and organize paperwork.

Automotive Technician and Sales Representative 01/2010 to 12/2011

WALMART TIRE LUBE EXPRESS Orlando, FL

Communicate and respond effectively to Customer questions about automotive services, locates merchandise,

and provides requested assistance, such as verifying whether a particular automotive product is in stock

Understand and operate Bay Support System (BSS) computer equipment, including the hand held terminal and

BSS screen to quickly and accurately process Customer services while following Company procedures, such as

torque quality control checks

Customer Service and Sales Representative 01/2007 to 01/2010

AUTO ZONE Tallahassee, FL

Assist customers in finding the correct product.

Run Diagnostic test on customers vehicles to check for problems.

Assist customers in installing parts in cars.

Express Technician 01/2006 to 01/2007

TIRE KINGDOM Tallahassee, FL

Service vehicles.

Change oil, transmission, and other fluids and filters on vehicles.

Perform routine maintenance of vehicles.

Tire Lube Express Technician 01/2004 to 12/2005

WALMART TIRE LUBE EXPRESS Tallahassee, FL

Service vehicles

Change oil, transmission, and other fluids and filters on vehicles

Perform routine maintenance of vehicles

Education

HS Diploma 2002

EDGEWATER HIGH SCHOOL Orlando, FL, USA

36 Credit Hours Completed : Physical Therapy

TALLAHASSEE COMMUNITY COLLEGE Tallahassee, FL, USA

Skills

Strong Customer Service Skills

Strong Communication Skills

Good Diagnostic Skills

Problem-Solving Skills

Solid Work Ethic

Strong Technical Aptitude

Up-to-Date Technology

Leadership

Certified

Personal Tool Inventory

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