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Customer Service Manager

Location:
Mount Orab, OH
Salary:
12.00 hr
Posted:
April 01, 2015

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Resume:

CHARLES R. HOWELL

**** ***** *** #***

Williamsburg,Ohio 45176

937-***-****

acoznc@r.postjobfree.com

Aug2008-present

I am a partime merchandiser for Mosaic,

I service four Wal Marts video game depts.

Audit new titles,check markdowns and

Wal Mart proceedures.

I work 20 hours but our hours are being cut.

I am retired and I only need 20-24 hours per week

From Sept. 2007-Feb.2008

Hersheys Merchandiser

Owatonna,Mn.

I checked stock against available stock,

promoted new products,signage

processed dated products,

missed zero days work,

communicated daily with supervisor

EMPLOYMENT

EXPERIENCE:

ASSISTANT MANAGER

Big Lots Incorporated, Cincinnati, Ohio

1985 Retired 2005

> Control Store Shrinkage

> Procure All Store Inventory and Supplies from the Corporate Office

> Determine In-Store Promotions and Sales Specials

> Approve Payroll and Devise Weekly Employee Schedule

> Plan and Coordinate Year End Inventory

> Maintain Computer Records of All Store Inventory

> Manage All Sales in Frozen Foods, Hardware, and Pet Supply Departments

> Travel to New Store Locations to Train Store Managers and Employees in

Ohio, Kentucky, and Indiana along with Coordinating Store Set-up

> Interview and Hire All Employees

> Train All Employees on Customer Service and the Company's Policies and

Procedures

> Create Merchandise Displays

> Transferred to All For One Division as Store Manager in 1991, transferred back

to Big Lots

Division in 1997 after All For One Division Closed

STORE MANAGER 1991 - 1997

All For One, Division of Big Lots Incorporated, Cincinnati, Ohio

> Developed Overall Marketing Strategy, Advertising, and Promotions

> Maintained Financial Records and Store Inventory

> Developed Weekly Employee Schedule

> Planned and Executed End of Year Inventory

> Developed and Implemented "Teachers Shop Early Program"

> Ordered All Merchandise

> Interviewed and Hired All Employees

> Trained All Employees on Customer Service Along with Policies and

Procedures

AREA SUPERVISOR 1980 - 1984

Rinks Discount Store, Milford, Ohio

> Managed Gardening, Sports, Tobacco, Toy, and Seasonal Departments

> Determined and Ordered All Toy Merchandise for Area Stores

> Preformed Inventory of Merchandise

> Created Visual Displays

ASSISTANT BUYER 1966 -1980

Cook United, Cleveland, Ohio

> Supervised Toy and Seasonal Departments in Iowa, Indiana, Illinois,

Kentucky, Ohio, Maryland, New York, Pennsylvania, West Virginia

> Ordered Merchandise, and Designed Visual Displays

> Assisted Senior Buyers in Evaluating Potential Merchandise and Trends

> Pinpointed and Solved Merchandise Distribution Problems

EDUCATION: Ohio University, Portsmouth Branch, Introductory Courses in

Accounting, Business, and Marketing

Portsmouth High School, High School Diploma

HONORS AND

AWARDS:

Attended Managers Corporate Meetings for Big Lots Incorporated 1992 - 1996

Received Big Lots Incorporated Manager of the Year for Sales 1993 - 1996

As Area Supervisor for Rinks Discount Store. Region Consistently in Top 5 for

Sales of Entire Company

REFERENCES: Provided Upon Request



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