Customer Service Manager
Resume:
CHARLES R. HOWELL
Williamsburg,Ohio 45176
**********@*****.***
Aug2008-present
I am a partime merchandiser for Mosaic,
I service four Wal Marts video game depts.
Audit new titles,check markdowns and
Wal Mart proceedures.
I work 20 hours but our hours are being cut.
I am retired and I only need 20-24 hours per week
From Sept. 2007-Feb.2008
Hersheys Merchandiser
Owatonna,Mn.
I checked stock against available stock,
promoted new products,signage
processed dated products,
missed zero days work,
communicated daily with supervisor
EMPLOYMENT
EXPERIENCE:
ASSISTANT MANAGER
Big Lots Incorporated, Cincinnati, Ohio
1985 Retired 2005
> Control Store Shrinkage
> Procure All Store Inventory and Supplies from the Corporate Office
> Determine In-Store Promotions and Sales Specials
> Approve Payroll and Devise Weekly Employee Schedule
> Plan and Coordinate Year End Inventory
> Maintain Computer Records of All Store Inventory
> Manage All Sales in Frozen Foods, Hardware, and Pet Supply Departments
> Travel to New Store Locations to Train Store Managers and Employees in
Ohio, Kentucky, and Indiana along with Coordinating Store Set-up
> Interview and Hire All Employees
> Train All Employees on Customer Service and the Company's Policies and
Procedures
> Create Merchandise Displays
> Transferred to All For One Division as Store Manager in 1991, transferred back
to Big Lots
Division in 1997 after All For One Division Closed
STORE MANAGER 1991 - 1997
All For One, Division of Big Lots Incorporated, Cincinnati, Ohio
> Developed Overall Marketing Strategy, Advertising, and Promotions
> Maintained Financial Records and Store Inventory
> Developed Weekly Employee Schedule
> Planned and Executed End of Year Inventory
> Developed and Implemented "Teachers Shop Early Program"
> Ordered All Merchandise
> Interviewed and Hired All Employees
> Trained All Employees on Customer Service Along with Policies and
Procedures
AREA SUPERVISOR 1980 - 1984
Rinks Discount Store, Milford, Ohio
> Managed Gardening, Sports, Tobacco, Toy, and Seasonal Departments
> Determined and Ordered All Toy Merchandise for Area Stores
> Preformed Inventory of Merchandise
> Created Visual Displays
ASSISTANT BUYER 1966 -1980
Cook United, Cleveland, Ohio
> Supervised Toy and Seasonal Departments in Iowa, Indiana, Illinois,
Kentucky, Ohio, Maryland, New York, Pennsylvania, West Virginia
> Ordered Merchandise, and Designed Visual Displays
> Assisted Senior Buyers in Evaluating Potential Merchandise and Trends
> Pinpointed and Solved Merchandise Distribution Problems
EDUCATION: Ohio University, Portsmouth Branch, Introductory Courses in
Accounting, Business, and Marketing
Portsmouth High School, High School Diploma
HONORS AND
AWARDS:
Attended Managers Corporate Meetings for Big Lots Incorporated 1992 - 1996
Received Big Lots Incorporated Manager of the Year for Sales 1993 - 1996
As Area Supervisor for Rinks Discount Store. Region Consistently in Top 5 for
Sales of Entire Company
REFERENCES: Provided Upon Request
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