Customer Service Management
Resume:
W ilbert David Bailey
*** ********* ****, ****** ****, Grand Cayman, Cayman Islands
Email: ***************@*******.*** Tel: 1-345-***-****
Professional Summary
A Resourceful & H ighly Energetic Restaurant Manager with several years’
experience in Restaurant Management. A Natural motivator with an impeccable
ability to empower a team whereby fostering growth, integration and performance
excellence.
H ighlights
•
• Inventory Management
• •
In terviewing & H i ring Scheduling
• Events Planning &
• Costing E xecution
• •
Staff Training & Employee Development
A ppraisals
• Quali ty Assurance
• Operational
• Effective Communicator
I mprovements
Work Experience
Restaur ant M anager 06/2013 to
cur rent
Burger Holdings L imited, Grand Cayman
• Operations Management
• Optimize Service Standards
• Inventory Management & Stock Room Organization
• Employee Training, Scheduling, Assessing & Grading & Monitoring
• Organize Supervisory & Crew Meetings
Restaur ant M anager 09/2009 –
05/2011
Cimboco Café ~ A Ca r ibbean Restaurant,
Grand Cayman
• Manage Guest Area of the Restaurant
• Strategic Planning & Marketing
• Stock Control & Inventory Taking
• Purchasing & Pricing Analysis
• Organizing Catering Events
• In terview & H i r ing
• Staff Training & Appraisals
Restaur ant M anager 04/2006 –
09/2009
Chicken! Chicken! Ca r ibbean Wood Roasted Chicken,
Grand Cayman
• Operations Management
• Scheduling, Staff Training & Appraisals
• Conduct Supervisory & Staff Meetings
• Inventory Management
• General Administrative Responsibilities
• Basic Accounting Practices
F rom the period of, December 2004, to Ma rch 2006, my employment was
w ith above stated company Chicken! Chicken! Ca ribbean Wood Roasted
C hicken in the capacity of a Supervisor
Shift Coordinator 12/1998 –
08/2003
Burger Holdings L imited, Grand Cayman
• Supervise Ancillary Staff
• Banking
• Organizing & Maintaining Food Storage Areas
• Staff Development
• Inventory Management
Technical & Professional Skills
•
• •
Aloha POS System Customer Service skills
• Proficient with Microsoft Office
• Sicom POS System
Education
Associates Degree in Business Administration
In ternational College of the Cayman Islands 2011
595 H i rst Road,
Newlands, Grand Cayman,
Cayman Islands
School Leaving Certificate in Mechanical Engineering Technology
Kingston Technical H igh School
82 Hanover Street, Kingston
Jamaica
References available upon request
Contact this candidate